Heiser Toyota - Service Center

extended warranty had my car in for warranty work on the torque converter. That was fixed and the issue solved. had an intermittent rattle under the car. Brought it had my car in for warranty work on the torque converter. That was fixed and the issue solved. had an intermittent rattle under the car. Brought it back. Loose bolt, which can happen on a job that big. Fixed as expected. the impressive part? No one questioned my statement that my car was super quiet, and then had the annoying rattle after the repair. Proffesional questions on when i noticed it. At what speed etc. In and out in about 20 minutes. Problem solved. Professional and courteous treatment! More

Sticky brake pedal, no heat at times, and caution light on I originally took the car to Heiser on Feb. 13th for sticky gas pedal and no heat at times. Heiser kept the car for "6" days. They claim there was I originally took the car to Heiser on Feb. 13th for sticky gas pedal and no heat at times. Heiser kept the car for "6" days. They claim there was nothing wrong with either issue. On Feb. 21st the caution light came on. The screen message read blind side monitor and rear cross traffic alerts. On Feb. 25th I took the car to work. I had no heat. The temperature needle moved up slightly and then down toward the "C" symbol. I made a noon appointment at Heiser. I showed the service writer the temperature gage. He was more concerned about the body damage. I told him the rear body damage happened on Feb. 11th and the alert light did not come on until Feb. 21st. The service writer called me later that evening and said, the alert light was do to body damage and there was no heat problem. I talked to Joe the manager the next day. He came back with the same story, the bumper damage caused the alert light to go on. I said, ten days later and six of those days you had the car. Maybe the dealer did damage. Either way, the damage is minor. Toyota has a poor design. Then I asked, where is my out door temperature reading on the dash? He said, the alert sensor must have caused the outdoor temperature gage not too work. Joe did give me a code, C1AC2. Now the heat, Joe called Toyota. Turns out, Toyota has a design problem. Camry's, Avalon's, and Rav 4s all have this problem. There is no fix at this time. Why do I have to force the issue to find out there is a design issue. Once I find a reliable organization, I will have the body work done and find out the root cause of my alert light. More

I didn't wait long for someone to help me. I have walked into the service area and some of the worker would never look up to said someone will be right with you. It appear that they was waitin I have walked into the service area and some of the worker would never look up to said someone will be right with you. It appear that they was waiting for someone that would say for them. More

Yearly oil change I Never have any problems with wait times. Service person gave me a price less than what was quoted in my email coupon. Great job I Never have any problems with wait times. Service person gave me a price less than what was quoted in my email coupon. Great job More

It was a great experience Roger did a tremendous job. He helped get us a good deal and also did a phenomenal job explaining all of the features of the new car to us. Roger did a tremendous job. He helped get us a good deal and also did a phenomenal job explaining all of the features of the new car to us. More

Oil change Joe Kuckuk offered a schedule that worked for me. Service was completed timely, no wait. Bob came to find me in the showroom as soon as repairs comp Joe Kuckuk offered a schedule that worked for me. Service was completed timely, no wait. Bob came to find me in the showroom as soon as repairs completed and reviewed work and future service needs. More

Work performed on my Lexus RX330 I purchased a Radiator and brought it to Heiser to be installed, and just as my other dealings with this dealership, everything is great, and my car r I purchased a Radiator and brought it to Heiser to be installed, and just as my other dealings with this dealership, everything is great, and my car runs just fine. Very efficient, reasonable in price, and completes the job in a timely fashion. More

Good service Everything done on time, Dana did a great job in keeping me informed. Pricing was fair, and i was happy with the service. Will return Everything done on time, Dana did a great job in keeping me informed. Pricing was fair, and i was happy with the service. Will return More

Great service. From the service writer to the mechanic to the cashier everyone was very helpful and professional. They all did a great job and the free carwash was From the service writer to the mechanic to the cashier everyone was very helpful and professional. They all did a great job and the free carwash was a nice touch. More

Qualiy service Thank you for a speedy oil change and tire rotation. Dealership is clean and quiet. Employees are knowledgeable and efficient, popcorn was delicious a Thank you for a speedy oil change and tire rotation. Dealership is clean and quiet. Employees are knowledgeable and efficient, popcorn was delicious as usual. More