Heiser Toyota - Service Center

Good, but not excellent. I thought the check-in took a little longer than I expected. I thought the total time to service the vehicle took longer than expected. And then, when I thought the check-in took a little longer than I expected. I thought the total time to service the vehicle took longer than expected. And then, when I got the car back, there was dirt on the passenger seat and seat back, which I found a little strange. More

Strange Came for oil change and tire rotation. told that I needed "brake work". Some wierd explanation. Told I needed a new battery, responded that battery wa Came for oil change and tire rotation. told that I needed "brake work". Some wierd explanation. Told I needed a new battery, responded that battery was 4 mos. old from Firestorm. (later Firestorm tested and rated the battery as excellent.. When told that vehicle had "life time" brakes within past year, Advisor went to check computer. returned 20 minutes later to acknowledge "lifetime brakes" and state that brakes needed no work. After I was told that left front air kit needed to be replaced, tech stated that it couldn't be done after I demonstrated knowledge with stem pin. On a hold my experiencee was very suspicious. More

Somewhat "sloppy service". Could be greatly improved. (1) Sign in check-in office said "we meet competitor's prices". I checked with the Rep on a price quote given to me by Cosco auto department which wa (1) Sign in check-in office said "we meet competitor's prices". I checked with the Rep on a price quote given to me by Cosco auto department which was lower than yours. Your rep initially was resistive to meeting their price for four Michelin defender tires.He said Cosco was not a real competitive dealer because they buy their tires in larger volumes since they are a national chain, and did not think Heiser could meet that price. He went to talk to evidentally his boss and came back and said they would meet the price......"Hurray".....You lived up to what your sign promised your customers. (2) Waiting a long time in your waiting room was a "disaster". The popcorn you offer in your waiting room is about the cheapest I ever tasted. Whoever salted it went "wacky". It was so salty I could not eat it. (3) Your TV volume control did not work. (4) There was also no newspaper to read and was told you provide none. More

Completed routine service but tried to charge extra They did a great job on the routine service, but told me both of the lights above my license plate were burned out (they were not) and offered to chan They did a great job on the routine service, but told me both of the lights above my license plate were burned out (they were not) and offered to change them for $20. I drove a few miles, bought two bulbs for $4, and had a friend replace the one that was burned out (i.e. not both). I understand that service employees' wages need to be covered, but first of all, they exaggerated what needed to be done and then tried to charge me almost $20 (as I'm sure they pay less per bulb) to do something that took a few minutes. My car is still under warranty, by the way, which I understand doesn't cover things like light bulbs, but that was not a good experience. More

Scion Boost Service Program When I purchased my 2013 Scion xD from Heiser, I paid for the Scion Boost Service program which I understood extended my routine service coverage beyo When I purchased my 2013 Scion xD from Heiser, I paid for the Scion Boost Service program which I understood extended my routine service coverage beyond the two years (or however many miles) that Toyota provided. It seemed like a great deal, so every 5,000 miles I came in like clockwork. However when I got to the end of my Toyota provided service period, I discovered the next time I brought the car in that there is a 5,000 mile gap between what Toyota covers and when the Boost coverage kicks in. That sucks! Ever since then, my service schedule has been off. When I expected an oil change, that wasn't on the schedule for that particular mileage marker. This last time I was in, I was expecting an oil change based on my own records and the mileage printed on the sticker that Heiser puts on my windshield. But the service guy "was sure" that I had my oil change 3-4 months later than what I thought. Unfortunately the date on the sticker was no help because it was based on a 3-month interval and I've been always on a 12-month oil change schedule. Bottom line: Get your act together! Fix the gap in the service coverage so that maintenance can continue without a break. Make sure the stickers correctly reflect the dates/mileage when service is due. Now I'm left unsure of when my oil should be or have been changed. I want to take good care of my car. I hate that feeling of uncertainty. More

Amazing He was so helpful. He help find tires for us and helped us get a great deal on them. I’m coming back for sure. He was so helpful. He help find tires for us and helped us get a great deal on them. I’m coming back for sure. More

Replaced dead battery Heiser was very responsive in getting a much needed appointment to replace a battery that required constant charging to start. An emergency appointme Heiser was very responsive in getting a much needed appointment to replace a battery that required constant charging to start. An emergency appointment was schedule the same day that we called. They only took a half hour to complete the job. More

Great overall experience . In and out in about one half hour. Never have to worry about the quality of their work. I have coming here for years. . In and out in about one half hour. Never have to worry about the quality of their work. I have coming here for years. More

Broke my Coin Holder I dropped off my car for an oil change and they broke my coin holder on my dash. I'm not sure why they would be opening it. I just bought the car, I dropped off my car for an oil change and they broke my coin holder on my dash. I'm not sure why they would be opening it. I just bought the car, and everything was fine before I dropped it off, but when I got it back I noticed that it was broken. I confronted Joe about it but he keeps saying he didn't break it, but I know it wasn't broken before I dropped it off. More

Consistently The Best Always are ready to assist me when I arrive at dealer. Accurate time estimate for completion of the work. Always nice people to deal with, including t Always are ready to assist me when I arrive at dealer. Accurate time estimate for completion of the work. Always nice people to deal with, including the gals at the pay window. More