Heller Ford

Rich Tom (vehicle sales) is awesome to work with ! Rich Tom (our salesman) simply made the long drive to Heller Ford worth our considerable time and effort. Rich considered our rather specific and cons Rich Tom (our salesman) simply made the long drive to Heller Ford worth our considerable time and effort. Rich considered our rather specific and considerable vehicle needs as well as our rather specific and in-considerable family budget and worked very hard to find the right vehicle for us. He actually found it in the service department as it had JUST been traded for. He was able to get it washed and out of service for us to look at and drive. With absolutely NO pressure, Rich helped us to examine the vehicle and assess a couple of repair/maintenance needs. He assured us that the dealership would take care of the issues we, together, noticed and agreed were problems---and that they would complete the thorough inspection/repair process they had already begun. We agreed upon a very fair price (the dealership ALREADY had it priced very fairly via KBB, etc.) and we signed paperwork to agree to purchase contingent upon our approval of the repair issues. Rich called us several days later and we were able inspect and drive the vehicle (again, with NO pressure). We agreed that the dealership had done a great job of attending to our concerns and the deal was completed very openly and very quickly. Thank you to Rich Tom for taking such great care of us. We drove away proudly in our 2004 Chevy Avalanche, and took with us a genuine feeling that we had not only made a good deal on a great vehicle, but that we had also made a new friend ! Thank you, Rich ! Buck (and Kara) Cunningham, Petersburg, IL More

Great experience with out of state purchase I worked with Rich in purchasing a vehicle from out of state. I live in Arizona and the car was to be delivered to my daughter in Kentucky. I would t I worked with Rich in purchasing a vehicle from out of state. I live in Arizona and the car was to be delivered to my daughter in Kentucky. I would therefore never see or drive the car before I bought it. Understanding this, Rich made it and easy transaction. He took care of all the details to make sure I was satisfied with the vehicle I was buying by inspecting it himself and delivering it to a local mechanic I had made arrangements with to do an independent inspection. The vehicle, when delived, was as described and on time as promised. More

First Car For my first new car buying experience Rich was the best!!! We love our Fiesta and have recommended Heller to our entire family. It was very easy goin For my first new car buying experience Rich was the best!!! We love our Fiesta and have recommended Heller to our entire family. It was very easy going and we were not pressured into buying something we didn't want. The only issue with the car was promptly taken care of by the service department and they even stayed late to fix the issue. We have already recommended Heller to other family members and one of them actually bought an Ford Edge from Rich making the total Heller bought Fords in the family at 4! More

Great experience at Heller Ford My husband and I shopped for a Ford Explorer at Heller Ford, not sure if a 2014 or 2015 would be the best choice for us. We entered the showroom and a My husband and I shopped for a Ford Explorer at Heller Ford, not sure if a 2014 or 2015 would be the best choice for us. We entered the showroom and asked to speak to a salesman. To our surprise, Cory Bellot walked up to us. Cory had been our salesman with a previous car purchase in Bloomington, a few years ago. We did not know he was now at Heller Ford, and from our past experience with him we were certain we were in good hands. He did not disappoint us, answering all our questions regarding the differences in the two models we were considering and was very patient while we made our decision. He is a very professional salesman who will treat every customer with the same respect and attention. Working with Cory made the car buying experience much easier. We highly recommend asking for Cory at Heller Ford. We love the Explorer! Thanks, Cory!! Tim and Leslie More

Truck buying experience great salesman pretty cut dry and honest will do business again! I actually enjoyed trading wasn't the typical buying experience were you feel pressur great salesman pretty cut dry and honest will do business again! I actually enjoyed trading wasn't the typical buying experience were you feel pressured I loved that! More

compramise recently bought a 2011 F-150 had key issue after writing a review which I didn't think anyone read, which I had never written a review. It seemed to e recently bought a 2011 F-150 had key issue after writing a review which I didn't think anyone read, which I had never written a review. It seemed to excite a few folks. I have been contacted several times by Rich Tom salesman which sold me truck, really nice guy and offered to pay out of his own pocket which I would not accept. Problem I had was attitude of service department which Rich said that Ricky was a nice guy. Guess he was having a bad day. Since then Rich offered me remote starter at 1/2 price so I'm still out $175 but will be well worth it when it's 15 below. I wish they were more people with a Rich Tom attitude and a positive one. The survey of Quality of work and friendliness is based on Rich Tom. I recommend you ask for Rich Tom when buying a vehicle More

great experience as a first time car buyer! Bought my first car, a 2014 ford fiesta! Although they were very busy (on a Saturday) they made me feel as if I was the only customer there! Love my c Bought my first car, a 2014 ford fiesta! Although they were very busy (on a Saturday) they made me feel as if I was the only customer there! Love my car and the experience...thanks Mike! Julie More

Easiest Car Buying process I've purchased 6 cars in 5 years and this has been the easiest car buying process I've encountered. Gave me the time of day and made me feel like my m I've purchased 6 cars in 5 years and this has been the easiest car buying process I've encountered. Gave me the time of day and made me feel like my money mattered. Would definitely recommend anyone to go to Heller Ford. More

Great job, Cliff Sage! Cliff was great to work with. I found the car online and traded emails back and forth with Cliff until I decided to make the trek to El Paso to see th Cliff was great to work with. I found the car online and traded emails back and forth with Cliff until I decided to make the trek to El Paso to see the car. I appreciated how Cliff and the other staff treated us while we made our decision to purchase the car. I will definitely recommend Cliff Sage and Heller Ford to family and friends. Thanks again! More

Great sales experience Went to Heller Ford Sales even though it is a 150 mile round trip from my house. Price was right, and Curt Evans was very nice to work with. He surv Went to Heller Ford Sales even though it is a 150 mile round trip from my house. Price was right, and Curt Evans was very nice to work with. He survived numerous questions via e-mails during my search for a good deal. Sales process was painless and enjoyable. Would highly recommend Curt Evans & Heller Ford when you're in the market for a Ford vehicle! More