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Hello Kia of Valencia

Valencia, CA

4.6
126 Reviews

24095 Creekside Rd

Valencia, CA

91355

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Showing 126 reviews

June 03, 2023

Dealership is clean and staff is ready to help. Only draw back was the lack of seating, and no availability of a courtesy shuttle to take me home. But overall the experience was very good More

by daniel.fleming79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex was very attentive, , Reputation Dotcom
Aug 24, 2023 -

Hello Kia of Valencia responded

Hello Daniel, Thank you for your feedback! We appreciate your positive comments about our clean dealership and helpful staff at Hello Kia of Valencia. We apologize for any inconvenience caused by the lack of seating and the unavailability of a courtesy shuttle. We take your feedback seriously and will consider it as we strive to improve our customer experience. Despite these drawbacks, we are glad to hear that your overall experience with us was outstanding. We value your business and hope to serve you again in the future.

May 30, 2023

The service department is great all the people in service and parts are the best. The sales department is not so good. I have been there twice people sitting around and nobody asked if they could help me. I’ More

by Budman1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Stela parts
Aug 24, 2023 -

Hello Kia of Valencia responded

Hello, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our service department and parts team; we always aim to provide excellent customer service in those areas. However, we are sorry to hear about your less-than-satisfactory experience with our sales department. Please accept our sincere apologies for any inconvenience caused. We understand that when you visited us, you were looking to purchase an electric car and were disappointed by our sales team's lack of attention and assistance. We want you to know that this does not reflect the level of service we strive to provide, and we deeply regret that we fell short of your expectations. Your feedback is precious to us, and we take it very seriously. We want every customer to feel valued and supported during their car-buying journey, and your feedback will help us improve our processes. We will address this matter with our sales department to ensure that such incidents are not repeated in the future. If you have any further questions or concerns, or if there is anything we can do to assist you with your electric car purchase, please don't hesitate to contact us directly. We would be more than happy to help and regain your trust. Thank you again for bringing this to our attention, and we hope for the opportunity to serve you better in the future.

May 25, 2023

Laura, The manager Jose Lopez and also Brandon are the best! I was going to step away and keep my car, but they called me back and worked out a deal and got me in the Stinger I always wanted. Thanks to th More

by Laguirre818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Sandoval, Jose Lopez Brandon , Reputation Dotcom
Aug 24, 2023 -

Hello Kia of Valencia responded

Hello, Thank you so much for sharing your positive experience with us at Hello Kia of Valencia! We truly appreciate your kind words and recommendation. We're thrilled to hear that our managers, Jose Lopez and Brandon, went above and beyond to assist you in getting the Stinger you've always wanted. Our top priority is providing excellent customer service and ensuring customer satisfaction. We'll surely pass along your appreciation to Jose, Brandon, and the rest of our staff. It's fantastic to know that their friendly and helpful attitude significantly impacted your car-buying journey. Once again, thank you for choosing Hello Kia of Valencia, and we look forward to serving you and assisting you with any future automotive needs you may have.

Aug 24, 2023 -

Laguirre818 responded

Thanks again for your awesome service

May 20, 2023

Service rep is excellent. Everything is explained in detail and wasn’t up sold on unnecessary items. More

by Megan0208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reputation Dotcom
May 14, 2023

Excellent service. Alexandra is a wonderful service rep. She's very detailed and good. I had my daughter switch to your location we travel from Woodland Hills. Great jo More

by anital1248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra in the service dept.
May 10, 2023

Poor customer service. You take your car for service take your keys and no one calls you to give you an update. You have to find out what is going on on your own. More

by d.ebanks63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stella M, Reputation Dotcom
April 29, 2023

Had my car serviced here second time, and I am happy with the level of service I got both times. Very clean environment and professional stuff. Keep up the good work. More

by Quicksilver
Recommend Dealer
Yes
Employees Worked With
Jody Tadros, Reputation Dotcom
April 26, 2023

Great experience today at the dealership. I felt like they were efficient and knew what they were talking about. I feel confident going again. More

by Ashleyalardi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reputation Dotcom
April 25, 2023

One of the most pleasant and painless buying experiences I have ever had at a dealership, More

by Stevekarps
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcelle Motil
April 21, 2023

A perfectly acceptable experience. Good customer service, pleasant staff, everything good overall, but they missed the estimated time of completion a bit. More

by G.F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall her name..., Reputation Dotcom
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