Hello Subaru of Temecula

My back hatch hasn’t worked correctly for 2 1/2?years. Then the problem was recalled but it still wasn’t fixed. Not happy Then the problem was recalled but it still wasn’t fixed. Not happy More

Needed a windshield replaced on my Legacy. Very impressed with John Hine Temecula Subaru. They loaned us a brand new car while the work was done. Professional service from start to finish. Would highly recom with John Hine Temecula Subaru. They loaned us a brand new car while the work was done. Professional service from start to finish. Would highly recommend. More

Phil Bravo provided excellent customer service in a friendly manner. He kept us posted on the service and the anticipated completion of the service. Delivered ahead of schedule. Phil is an asset to friendly manner. He kept us posted on the service and the anticipated completion of the service. Delivered ahead of schedule. Phil is an asset to the service department. More

I’ve been associated with this dealership since 2015 and they have always done a good job and taking care of me. I have always found two that the service department is Very good they have always done a good job and taking care of me. I have always found two that the service department is Very good More

Been waiting for 2+ hours for a simple check up. They haven’t even bothered to give me an update. Horrible customer service! I won’t be back! haven’t even bothered to give me an update. Horrible customer service! I won’t be back! More

We are on our third Forester and could not be happier We are on our third Forester and could not be happier with this dealership. Erika Archila was terrific to work with on our most recent purchase, esp We are on our third Forester and could not be happier with this dealership. Erika Archila was terrific to work with on our most recent purchase, especially during this pandemic. She came to our residence "to take care of us" so we would not have to go into the dealership. Phil Bravo has been taking care of us on all of our service needs thoughout the years. He goes above and beyond to make sure we are taken care of. Erika and Phil are great examples of top notch customer service. They both have exceeded our expectations and represent John Hine Temecula Subaru in exemplary fashion. More

I was pleased with John Hine Temecula Subaru right up until I needed them with a concern over the Homelink device sold to me as part of the vehicle. The device would not work correctly in opening my gar until I needed them with a concern over the Homelink device sold to me as part of the vehicle. The device would not work correctly in opening my garage door. I called the service department and they told me they could not help with the problem as they have no way to test the device. I called the sales manager and was never able to reach that person. I called the sales person that sold me the vehicle and he promised to get me some help. I never heard anything after that. Finally I called the company that makes Homelink and the company that makes my garage door opener and finally received help. So while I was told "we provide the best customer service " by John Hine Subaru appears to be a slogan and not a fact! More

Our first experience with John Hine Subaru. We have an Ascent that we purchased art another dealership. The entire sales experience was very smooth and easy. We called and spoke with Rodrigo at the end of Ascent that we purchased art another dealership. The entire sales experience was very smooth and easy. We called and spoke with Rodrigo at the end of June. We were looking for a white 2020 Forester. None were in stock so he had one reserved for us which was on order and expected the end of July. We filled out and submitted a credit application for the zero percent financing. Because we qualified Rodrigo reserved the car without a deposit required. Rodrigo called us when the car arrived a few days early. We made an appointment with Rodrigo. When we arrived Rodrigo had the car in front of the dealership and had most of the paperwork ready. Everything went very smoothly and quickly. We met with Jon in Finance and he also was very knowledgeable, efficient and friendly. All in all a very positive car buying experience. More

Customer service I was pleased to be able to schedule an appointment at the time that I wanted. My car was serviced promptly and even more quickly than they had promi I was pleased to be able to schedule an appointment at the time that I wanted. My car was serviced promptly and even more quickly than they had promised. The attendants were friendly and helpful. More