Hello Subaru of Temecula

overpriced service estimateand h I brought my 08 Forester in for a replacement of the antennae wire for the stock radio,( dog had chewed it in two,) service advisor told me the replac I brought my 08 Forester in for a replacement of the antennae wire for the stock radio,( dog had chewed it in two,) service advisor told me the replacement cost would be at least $1200! The dash including the air bag would need removal, plus the headliner needed to be taken out and replaced.I told him I just wanted to get the radio to work, it didn't necessarily need to be a factory replacement.I declined his offer to have them do it. The three audio shops I went to said this was a dealer repair and they wouldn't touch it since I wasn't going to spring for a whole new sound system, I just wanted the radio to function as normal. I went home and unscrewed the dash access panel below the steering column myself. The plug for the antennae was readily accessible so I just unplugged the old one and plugged in a new aftermarket one, problem solved for $12.95. I find it is getting more difficult to find honest and reliable vehicle repair people especially with newer, more complex cars. More

Horrible Customer Service and Experience Horrible experience...started with a visit to look a Subaru after always owning Honda or Toyota....went in to test drive and was treated like I was a Horrible experience...started with a visit to look a Subaru after always owning Honda or Toyota....went in to test drive and was treated like I was a bother. I ended having to drive to LA to save $2,500.00. Sales guy at John Hine never even attempted to search for a vehicle in inventory to see if he could find the car I wanted. Once I purchased elsewhere I had to get a series of service items addressed, like a new dashboard, scratched console from service guys, trim defects, poor electrical reconnect for dash replacement, concerns about oil consumption etc.. over the course of 9 months. It seems as if it took forever to try and get it fixed right. I still have never had it completely resolved. I began to feel as if I was getting the run around over and over again by Phil Bravo. It reach a point when I asked why this had to be so difficult to get simple warranty items fixed? Never could get a straight answer...test drive after test drive to verify my concerns..months and months went by. I eventually called Subaru of America and filed a complaint with them. Got a call back from them assuring me they would look into it. The final straw was once I had asked over and over to get my alignment fixed it was taken care of after the 4th time in. I asked to speak to the manager because I was so tired of this. Phil Bravo in service mumbled profanity to me as he walked away to get the manager. Once the manager returned it was not even the manager it was the part/service director Eric Kelley. He acted as if I was the problem after I explained to him my difficulty with the service advisor Phil Bravo. He said he would look into it and call me in a few days. Eric Kelley never called me back within the few days as he stated he would, I had to call back to follow up myself....Asked to speak with Eric and was patched through to him. He told me he had looked into it at that they were no longer going to service my vehicle at Hine and that I should get my car taken care of at another dealership. End of story. Wow what a great way to handle a customer service problem...if you don't like what you hear just tell the customer to go away..and tell them that their employee has never had a complaint therefore you are lying about what you have been dealing with for months. I would have really appreciated a call from the real general manager of the dealership to address my concern and at least give me the impression that they valued me as a customer. Silver lining of this story is that Subaru of America called me back after their review and offered me a 7 year, 100,000 mile comprehensive Gold Plan Warranty free of charge with 0 deductible for all the difficulty I have had to endure. They wanted to stand behind their product and support me as a customer. Thank you Subaru of America for listening to me as I shared my concerns..... and furthermore addressing them. More