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Helms Bros., Inc.
Bayside, NY
2,261 Reviews
Helms Bros., Inc. - Sales
208-24 Northern Blvd., Bayside, NY 11361
Helms Bros., Inc. - Service
171-10 Station Rd., Flushing, NY 11358
Helms Bros. was founded in 1934 with the idea that, no matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude. While many fads have come and gone, that unique dedication to client satisfaction has lived on at Helms for over six decades. The reason for our longevity? Simple, at Helms Bros. our people make the difference.
Our showroom is conveniently located one block east of the Clearview Expressway on Northern Blvd in Bayside, NY. Our service and parts department is located right off of Utopia Parkway in Flushing, just five minutes away from our Showroom.
We invite you to experience the friendly sales approach and unmatched service and amenities that has kept Helms' clients coming back generation after generation! We look forward to seeing you in our Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,261 reviews
July 31, 2014
Pleasant and Enjoyable The staff at Helms Bros was polite and efficient. My entire experience was most enjoyable. Everything was handled with speed and and accuracy. I hi The staff at Helms Bros was polite and efficient. My entire experience was most enjoyable. Everything was handled with speed and and accuracy. I highly recommend Helms Bros. to anyone. More
by mckaytray
July 23, 2014
Presidents of the Mike Altamura Fan Club This is our fourth Mercedes (C300), and all four have been with Mike. He has a calm, confident and friendly demeanor and a passion for the product e This is our fourth Mercedes (C300), and all four have been with Mike. He has a calm, confident and friendly demeanor and a passion for the product equaled only be people who MAKE their own products. For us, a Mercedes is a luxury that we allow our otherwise modest lifestyle, and Mike treats us as though we were the kind who have a garage full of them. He's honest, direct, and super accommodating. He lets the product sell itself, but its his thorough knowledge of the line, the history and which model is right for you that has you driving out of the dealership wondering where this car has been all your life. If you ever have the pleasure of meeting him, ask him how he got his job -- once you hear the story, you'll know that there is no better Mercedes brand ambassador than Mike Altamura. More
by SundayDrivers
Employees Worked With
July 19, 2014
Excllent service Marlon Matamoros was a supreme pleasure to do business with. He is enthusiastic, knowledgeable, considerate, and professional. He listened to my needs Marlon Matamoros was a supreme pleasure to do business with. He is enthusiastic, knowledgeable, considerate, and professional. He listened to my needs, which lead me to lease a CLA 250 recently. I love it! The delivery was explained thoroughly and car was sparkling clean. I would recommend Marlon and Helms Bros., Inc to everyone who is planning to buy a Mercedes Benz. More
by lrok82
Employees Worked With
Marlon Matamoras
July 18, 2014
Top Notch Professional!! No wonder Mike won so many awards. I purchased 2015 GLK350. He is the most professional Sales Associate I ever dealt with. His attention to detail an No wonder Mike won so many awards. I purchased 2015 GLK350. He is the most professional Sales Associate I ever dealt with. His attention to detail and knowledge of product was top notch. His costumer service was astounding. He always kept in touch with status of my purchase. My experience was hustle free. I will be back for more. More
by ST0LEN
Employees Worked With
July 15, 2014
Incredible Experience! Can not have been happier with the customer service. Ms. Evelyn Chin is a fantastic associate who made the process seamless as well as informative. Sh Can not have been happier with the customer service. Ms. Evelyn Chin is a fantastic associate who made the process seamless as well as informative. She is easy to talk to and answered all of my questions without issue. The entire team at Helms Bros was friendly and very helpful. Picking up my C300 today was a truly pleasurable experience! This dealership deserves a gold star for the service, professionalism, and family-like atmosphere. Thank you for everything! More
by alisonjk92
Employees Worked With
John Kunz, Daniel Rosa
July 07, 2014
My experienced was very satisfying Audley is a great salesperson. He was very patience with me whenever I asked him a lot of questions. He made sure that I understood everything and tha Audley is a great salesperson. He was very patience with me whenever I asked him a lot of questions. He made sure that I understood everything and that i was satisfy with my new car.. It was a pleasure to have Audley as a salesperson. THANKS AUDLEY! Herry Girsang More
by girsang1
July 05, 2014
Best MB dealership!!!! Got my brand new 2014 E350 sport from the super nice salesperson Mr. Audley. Everything smooth and easy. I will absolutely come back again~~!! Got my brand new 2014 E350 sport from the super nice salesperson Mr. Audley. Everything smooth and easy. I will absolutely come back again~~!! More
by jasonsogi
June 28, 2014
Helms Bros rocks! Michael Altamura goes above an beyond to make you a satisfied Mercedes customer. His level of professionalism, in my opinion, is unmatched by any othe Michael Altamura goes above an beyond to make you a satisfied Mercedes customer. His level of professionalism, in my opinion, is unmatched by any other dealers I've worked with and his commitment to quality service is evident from the first time you meet him. I recently leased my third Mercedes with Michael. He bent over backwards to keep my business as a competing dealer gave him a run for his money. I'm glad I stuck with Michael and happy to say I am firmly implanted in the Helms Bros family. More
by Smoyns
Employees Worked With
June 24, 2014
Great service!! Audley is a great salesperson, he took his time explaining every aspect of the vehicle, answered all my questions, make sure I understand everything Audley is a great salesperson, he took his time explaining every aspect of the vehicle, answered all my questions, make sure I understand everything and the most important very patient. Audley he was a pleasure to work with, and made me appreciate my new car even more! More
by Nancyj1114
June 12, 2014
Great Dealership!!! I live in North Carolina and was looking for a Mercedes GLK and found one @ this dealership. Since I had sold my car, I was in a hurry and did not wa I live in North Carolina and was looking for a Mercedes GLK and found one @ this dealership. Since I had sold my car, I was in a hurry and did not want to play games dealing back and forth. The salesperson I happen to talk to Marlon was great, very accommodating and even took pictures of the car I was interested in and sent them to me. Since Marlon was off the next day I called, I spoke directly w/John Kunz and was again GREAT service. Consequently I flew to N.Y., finalized the deal and drove my Mercedes back to N.C. I cannot say enough good things about the treatment I received and the entire sales experience!!!! More
by xyxyxyxyxy
Employees Worked With
John Kunz, Marlon Matamoras
