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Helms Bros., Inc.
Bayside, NY
2,258 Reviews
Helms Bros., Inc. - Sales
208-24 Northern Blvd., Bayside, NY 11361
Helms Bros., Inc. - Service
171-10 Station Rd., Flushing, NY 11358
Helms Bros. was founded in 1934 with the idea that, no matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude. While many fads have come and gone, that unique dedication to client satisfaction has lived on at Helms for over six decades. The reason for our longevity? Simple, at Helms Bros. our people make the difference.
Our showroom is conveniently located one block east of the Clearview Expressway on Northern Blvd in Bayside, NY. Our service and parts department is located right off of Utopia Parkway in Flushing, just five minutes away from our Showroom.
We invite you to experience the friendly sales approach and unmatched service and amenities that has kept Helms' clients coming back generation after generation! We look forward to seeing you in our Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,258 reviews
March 03, 2012
After being tossed around by a NJ BMW dealership and told by another rival NY Mercedes-Benz dealership to come back when I "get serious," I decided to inquire about my purchase with Mercedes-Benz Helms Bros. by another rival NY Mercedes-Benz dealership to come back when I "get serious," I decided to inquire about my purchase with Mercedes-Benz Helms Bros. I called into Helms Bros. on the way to dinner and was put with Michael Nekava. Upfront I told him the vehicle I was looking for and the price that was quoted for me earlier (from another employee no longer with Helms Bros.), what options I wanted and he told me had it except the wood. I agreed to meet him the next day at 09:00 AM. I had driven the car already so I did not need to test-drive, he gave me a bottom line price. I asked him to look into changing the wood because I was willing to spend the extra money. Turns out changing the wood would cost approximately $4,000, knowing that the wood trim was important he came up with the most simple solution. "Don't worry, I'll find you this car with the wood you want." That commitment came through in 5 minutes as he located it while I was in front of him. I signed contracts right after this and put my deposit down. I am in the mortgage banking industry. I am a salesman as well, so I appreciate the respect of being upfront, honest and setting appropriate expectations. The car came through in the timeframe he laid out for me not only with the wood I wanted for an extra $800 (only because it came with illuminated door sills, what a plus!) but also he found the USB Cable I had asked about for my music (I was coming from a BMW which had the USB port). Hands-down, best car salesman I have worked with, this guy has my book of people who want a Mercedes-Benz for life. A great guy, upfront, honest and understanding. Michael, will not try to sell you into what's in the lot, he will get in the lot what you've sold yourself on already. The other reason why I give this place such rave reviews is their service department. Jesus, this place looks like where I'd go to open up an investment portfolio. Unbelievable the friendliness and professionalism of this service center. Everyone from the valets to the client advisors are top notch. Even the receptionists are great, not throwing you around back and forth for automated menu messages and the oh-so-common elevator music. I have stuck with the first client advisor I got, Patty Kim. I have had to see Patty on multiple occasions due to the terrible roads and potholes in New York. Every visit I have had, she has set my expectations on when to realistically expect the car to be ready. If I had to get to my office, she'd arrange transportation to and from. Due to the amount of claims on my tire insurance, an adjustor had to come to the dealership to get check the legitimacy of my claim, understandable. That being said she could not get me my car back that night, she not only took the time to arrange transport for me back to Helms Bros. but got me a courtesy vehicle as well. Patty Kim is A+ in my book. Unfortunately, I had to go back to the dealership a week later due to another flat. Patty was on vacation this time so I was referred to Andy Lin. Another great client advisor, friendly, understanding and efficient. For someone strolling in on a Saturday without an appointment, they resolved the issue quickly and with little wait time. I don't mind waiting because the staff here is so great, you can chat away with them for hours. I would gladly purchase cars from here until I'm dead because the service you get is just that great. Even the service manager Teresa Noto, took the time to introduce herself, in which I told her how much I praise her colleagues. Mercedes-Benz is a luxury automobile and like most things luxuries, they come with great service. Do yourself a favor, if you want a true Mercedes-Benz experience, have it with Mercedes-Benz Helms Bros. More
by kerngjai
Employees Worked With
MICHAEL NEKAVA (SALES), PATTY KIM (SERVICE) AND ANDY LIN (SERVICE)
February 25, 2012
I've been leasing my Mercedes Benz with Helms brothers for years and their sales teams is nothing short of excellent. Their service is fantastic as well. Prices are reasonable and their work is fantastic. for years and their sales teams is nothing short of excellent. Their service is fantastic as well. Prices are reasonable and their work is fantastic. Maurice martin, my sales consultant was attentive, honest and very nice. He was never pushy and gave you room to think. He entertained all options that will save us money but make us happy. I will definitely recommend Helms brothers to anyone who wants to buy a Benz and If i do decide to get into another, there is no other place to get one but Helms. More
by AnthonyRuda
Employees Worked With
Maurice Martin
February 20, 2012
First experience with Mercedes. Michael made this a wonderful experience. He for sure came across as a friend and not a high pressured sales person who scared me away. He was able to introdcue me and f wonderful experience. He for sure came across as a friend and not a high pressured sales person who scared me away. He was able to introdcue me and familiarize me with the car, make me trust and feel comfortable with him as well as complete the deal in two visits.Thank uou Micahel and Helms Bros. More
by LarryLoesch
Employees Worked With
Miichael Altamura
February 19, 2012
My salesman provided me with the utmost professional and courteous service. He walked me through the entire purchase step by step, from my first inquiry until the car was in my driveway. He was patient an courteous service. He walked me through the entire purchase step by step, from my first inquiry until the car was in my driveway. He was patient and knowledgeable. All my questions were answered, and all of my concerns were put at ease. I am thoroughly pleased with my purchase and the service I received, particularly because this was my first purchase site unseen. More
by dcm1219
Employees Worked With
Frank Marinaro
February 13, 2012
I have given my rating of a 5 because I received top notched service. My first visit was awesome. Ms. Kass showed me all the C300 that were available at the dealership. After I made my decision, she notched service. My first visit was awesome. Ms. Kass showed me all the C300 that were available at the dealership. After I made my decision, she expedited the paper work right away. During this process, she was very professional and friendly. My overall experience was positive and this is my 3rd purchase from Helms and Ms.Kass has always been my Sales Consultant. I have also referred 3 friends to Helms and Andrea. Thank You, Sheila D. Bair-Bey More
by Benzie12
Employees Worked With
Andrea Kass
February 07, 2012
Don Lee did a great job of helping us select and find the exact vehicle we wanted. He followed up appropriately and got all our questions answered, both at the time of purchase and after we received the vehi exact vehicle we wanted. He followed up appropriately and got all our questions answered, both at the time of purchase and after we received the vehicle, all in a friendly but professional manner. More
by Ed Morrill
Employees Worked With
Don Lee
February 02, 2012
very friendly dealers and great services, explain every single detail about the car and showed me how everything work, great price on the car! I would come back again when im done playing with the C300 whi single detail about the car and showed me how everything work, great price on the car! I would come back again when im done playing with the C300 which i just pick up today. More
by jhuang
Employees Worked With
Jason Chen, Daniel T. Rosa
January 23, 2012
I had a great expeience with Helms Brothers in leasing a new 2012 Mercedes. Process was incredibly smooth and everything exactly as promised. Sales person - Kathleen Baade - was a pleasure to deal with an new 2012 Mercedes. Process was incredibly smooth and everything exactly as promised. Sales person - Kathleen Baade - was a pleasure to deal with and I would definitely recommend this dealership or purchase another vehicle from them myself. More
by Daynajon
Employees Worked With
Kathleen Baade
January 05, 2012
This is my second vehicle purchase from the incredible staff at Helms Brothers Mercedes in Bayside, NY. My first purchase was painless and flawless, and I must say , the second purchase was even better! V staff at Helms Brothers Mercedes in Bayside, NY. My first purchase was painless and flawless, and I must say , the second purchase was even better! Value, service, attention to detail, and COMPLETE customer satisfaction is what this delership is all about. Lets face it.. the Mercedes is truly engineered like no other car in the world, but it is the dealership, and more importantly, it's staff that truly make the buying experience what it is. Let me tell you.. the employees are MASTERS at what they do! From the moment you walk in the front door, you are transported to a time and place where the customer is what it is all about. Talk about going above, and beyond.. John and Michael were relentless at making sure I got what I wanted, when I wanted it, and for a price.. well, lets just say NO OTHER dealer came close! They are ALL truly masters at what they do. Helms Brothers makes you feel like the dealership is your home.. a place where you can feel comfortablem buying a Mercedes. I enjoyed buying my first Benz there, was happy to get my second, and truly look forward to getting my thirrd. They are my (as well as all my family members, and friends) dealer for LIFE! Kudos to Mr. Callahan for putting together (and keeping) such a star line up of emplyees at his dealership! As stated earlier, Mercedes is engineered like no other car in the world, and Helms Brothers is truly a dealership like no other in the world! Give them a shot.. you will not be sorry, and you too, will be a customer for life. Thanks again for a great car, a great deal, and a great buying experience. See you all soon! More
by hatzikyriakos
Employees Worked With
Other Employees :
John Kunz & Michael Nekava, John Kunz, Carmine Gonzalez
December 30, 2011
I found the car I wanted on the internet, and since I live in WV approximately 400 miles away from the Helms dealership, I dealt primarily with Herman Ospina via email and phone. Everything the Helms fo live in WV approximately 400 miles away from the Helms dealership, I dealt primarily with Herman Ospina via email and phone. Everything the Helms folks said about their car was exactly as they said when I actually arrived in NY to purchase the car. Everyone at Helms I dealt with was extremely open and honest. I purchased the car just as we negotiated over the phone and I am extremely pleased with the process and I love the car. My wife and I were treated extremely well and with the utmost respect. I will drive the 7 hours back to NY to deal with Helms when I am ready to purchase my next Mercedes. Gregory Blaney Morgantown, WV More
by gblaney
Employees Worked With
Herman Ospina and John Kunz
