Helms Bros. - Service Center

I rolled into the Helms Bros dealership without a scheduled appointment 30 min before closing time in my 2009 CLK350 I recently bought from a used car lot. The navigation and bluetooth wasn't worki scheduled appointment 30 min before closing time in my 2009 CLK350 I recently bought from a used car lot. The navigation and bluetooth wasn't working, my owners manual said i would need genuine Mercedes Benz pieces to get them to work. I was trying to express this to the receptionist but seemed to only confuse her, luckily for me John Kunz was near by her desk and asked to see my car. John is very familiar with what was required for my car and within 20 min he had my navigation and my bluetooth working but he didn't stop there. John scanned my vin no. and informed me that I still have 4 mo left on my factory warranty, gave me directions to the service dept facility and told me to schedule an appointment at my convenience. I made the appointment with service the next morning, dropped off my car that afternoon and spoke to my new personal service advisor about what will be done to my car. The next morning I was informed the front brakes had no pad material left and my rotors were chewed up, that must have been the grinding noise i heard when I would step on the brakes hard. That afternoon I picked up my car after work and the car was buttoned up and tidy, new rotors and pads a bunch of little problems were fixed my bluetooth and navigation worked.......I can't believe how straight forward this whole experience was. I bought a 2004 GTO brand new and the dealership gave me nothing but drama, attitude and excuses every time something came up,and the prices are identical but the quality of this CLK and the way I was made to feel welcome at this dealership, is way better. John Kunz is a super professional! I'm buying my cars from this dealership from now on. Super happy. More

I was treated very professional much better than I have been treated at any Mercedes dealershp. They extremely professional. I would go again and recommend everyone who has a mercedes to use them. been treated at any Mercedes dealershp. They extremely professional. I would go again and recommend everyone who has a mercedes to use them. More

Since I've been coming here, I've received nothing but the best service. Andy Lin is my preferred service advisor, but really everyone is so nice and professional. I do find the labor rate to be a lit the best service. Andy Lin is my preferred service advisor, but really everyone is so nice and professional. I do find the labor rate to be a little high, but really, it's high across the board across all dealers and makes these days. At least at Helms Bros., I get excellent service to back it up. My only problem is that I sometimes have trouble using the online service portal. I think it's an issue with Adobe Flash with the website or something. I've had this problem on several computers, so it has to be the site. Also, I was just looking to schedule an appointment for November 11th, but according to the online site, all of November is booked up. And as far as the new Saturday hours, the website shows nothing available well into 2012. I seriously doubt that's correct, and I assume it's some kind of website issue. If all of those appointments are in fact taken, then I guess there's a whole lot of people out there with too much time on their hands ;-) All in all these are really minor issues, and I am 100% satisfied in my dealings with Helms Bros., and with Mercedes-Benz in general. I should have bought a Benz years ago, but hey, better late than never. Truly outstanding service, keep treating me right, and I'll keep coming back! More

I came into service for problems with my convertible top. It would not open or close. I did not make an appointment but recently (within 2 months) purchased my car pre owned. Needless to say...I was not happ It would not open or close. I did not make an appointment but recently (within 2 months) purchased my car pre owned. Needless to say...I was not happy when I arrived at the service department. From the moment I drove up I was greeted with nothing but smiles. The receptionist put me in contact with the service manager, Richard Grein who after re-assuring me that my vehicle would be taken care of had me sit with his assistant, Andrea. She had the shop Forman come up and look at my vehicle outside to see if any trouble shooting could be performed. He said that more time would be needed to properly diagnose the problem. Of course by this time I was already late for work. I was then offered a loaner vehicle and was assured I would have a complete diagnostic by 2pm. At 1:30 Andrea called me and told me the repairs to my car was complete! I arrived to pick up my car shorty after and again...was greeted with nothing but smiles. A valet walked me into the lounge to warm up with some tea. It was truly an exceptional service experience and I will be returning. More

Never go for service of your car to this Dealer. Only people involved in selling cars are the best and I highly recommend you to buy a car there in case you have a honest and good Service person to take people involved in selling cars are the best and I highly recommend you to buy a car there in case you have a honest and good Service person to take good care of your car. The sell aria personnel are very good and friendly. The Service aria is a place you sould never go too service your car. If you have a small job they will find a way to charge you as much as possible. Never go to their Service aria ever if you like your car. More

I brought my car in because the suspension in the front had dropped and because the engine light was on. I was told by the salesman (only appropriate to call him a salesman) that they'd check it out and I had dropped and because the engine light was on. I was told by the salesman (only appropriate to call him a salesman) that they'd check it out and I gave them permission to inspect the car and see what was wrong with it. I was told that the 240 charge for doing a computer reading on the car would be applicable to any repairs made to the car. Upon picking it up, the suspension was up, and I noticed that the roll bar light was on. I pressed the button for the roll bar and was covered with hydraulic fluid from the passenger side latch. I called Keith McKenna, the salesperson, and he said that he and the mechanic were flabbergasted as to why this happened. Snowy conditions kept me from bringing the car back immediately, and since the suspension was raised, I assumed it would be safe to drive for 50 miles. I was wrong. The suspension dropped after 25 miles, and McKenna claimed that he told me that the car wasn't fixed, even though he had told me how lucky I was that it was only a small fluid problem. They refused to take responsibility for the broken latch that caused the hydraulic fluid to leak in the car even though it happened at their service station. They tried to charge me 2600 dollars to fix it. When I expressed outrage, Keith McKenna accused me of "trying to get a free lunch" out of the situation. As a result of driving the car with the suspension lowered after Helms Brothers supposedly fixed it, my car incurred serious damage, and Helms Brothers attempted to charge me a ludicrous price to fix the car. Long story short, I was lied to repeatedly by the salesperson, Keith McKenna, and when the general manager got involved, I was told they'd fix the problem at cost. However, on my bill, they charged me for 2.5 hours of work at 120 an hour, which is 2x as much as any other authorized repair shop charges. My car is in MUCH worse shape than it was in when I originally brought it into the shop. I'm afraid to drive it, after picking it up the second time and driving roughly 3 miles home, I began to smell a strange odor, like something was burning. So, for 1000 dollars, I brought a car with a small problem into their shop and left with a badly damaged vehicle that will be incredibly expensive to fix. I would NEVER recommend Helms Brothers to anyone, and strongly suggest that anyone considering using them reconsider immediately. They are completely dishonest and McKenna has no knowledge of the product that he is supposed to advise his customers on. His dishonesty is blatant and he had the nerve to try and shake my hand when I came for the car the second time. I refused to shake it. Do NOT use Helms Brothers, they will rip you off and in my case, leave you worse off than where you started. More

This place is a farce...Nothing gets completed right or totally...Their service staff is either underqualified or trained to not finish something in order for you to return at a later date...I will never r totally...Their service staff is either underqualified or trained to not finish something in order for you to return at a later date...I will never recommend or send anyone I know to that facility for any reason...No one responds/returns phone calls...You have to call on your own to find out the status of your vehicle to only be told it will not be ready until tomorrow...They give the illusion of confidence but fail to deliver everytime...I hope people see this before going. More

worst service ever, no loaner car, highest price to rip you off. your car will never be ready on time. once they took your car, you will not get any information until its done. they never call you back no you off. your car will never be ready on time. once they took your car, you will not get any information until its done. they never call you back no matter how many messages you left on them. i will never take my car service there again. More