Hemborg Ford

Service appointment. I took my truck in for an oil change and my fan for my air conditioning/Heater was making a weird noise. They told me they did not need to tear out t I took my truck in for an oil change and my fan for my air conditioning/Heater was making a weird noise. They told me they did not need to tear out the dash to look into that. Told me it should be ready if they did not find anything big the next day. The next day I get told the fan assembly needs to be replaced, and they have to tear out the dash to replace it. So I say while your in there might as well replace the sensor that changes it from Air to heat as it was stuck in the Air selection and I could not get any heat for the truck. I was told the price of 2100.00 and it would be ready by Friday or Monday at the latest. I then hear nothing from the service person. I call late Friday and get no return call at all. I then call on Monday just to be told now they found that the control computer for the air and heat is now bad and its going to cost an additional 900 dollars. Also they have to order from back east and it will take a week longer to get it. I blow up on them saying this is unacceptable and they need to rush the part which they do and tell me it will be ready no later than Wednesday. Again no call by late Wednesday. Thursday I call the manager again and get told they just received the part that morning and it was being installed at that time and would be ready by end of day. Finally I get the call that it is ready and that they have given me a whopping 150 dollar discount for all their lack of attention and delays that they have caused. Mind you it is now a 3100.00 bill so 150.00 dont even cover the tax. I have been a loyal customer for almost 30 years and this is how this so called family owned business treated me. I advise all customers to find a real mechanic that can keep their promises and not run the bill up on you unlike this disrespectful company. I am selecting 1 star because I have no option for nothing or lower. Horrible experience. More

Brought my car in because I was having issues with my brake like staying on while driving as well as when parked and vehicles off. Paid for a diagnostic and the outcome was that I needed to get a new bra brake like staying on while driving as well as when parked and vehicles off. Paid for a diagnostic and the outcome was that I needed to get a new brake switch. They did the work and paid almost $300 for diagnostic and service. I picked up the vehicle got home parked in the driveway. It continues to have the same issues. Called Robert brought the vehicle right back in. They kept it for two more days then they told me that a brake flush would fix the issues. I declined the service. Of course I did not feel that doing a brake flush is going to fix the issues with my brake light staying on. I asked them in Goodwill to take the money that I had already paid and put it towards the flush since they had misdiagnosed my car in the first place they were not willing to work with us and said there was nothing they can do. So then I picked up my car and brought it home and now the dash is lighting up with hillside assist and a yellow wrench which it was not doing that before I brought my car to get serviced. I feel that I got my car back in worse condition than when I took it in. I was very unhappy with the service. I asked for receipt print out from when I took it back in May and they said they could not print past receipts. I have never heard of this. I feel, I should get my money back for a misdiagnosis when I’m still having the same issue I have since had to go and get a second opinion at another Ford dealer. More

Absolute worst place to buy a car! Avoid this dealership at all costs! I shoul;d have bought my 2025 Ford F-150 from another dealership! Duane is a chronic liar and on most promises Avoid this dealership at all costs! I shoul;d have bought my 2025 Ford F-150 from another dealership! Duane is a chronic liar and on most promises he made never were delivered! Here are my complaints: 1. Touch up paint was promised and sent short postage of $6.27 AND I needed to drive miles to my post office to pay and pick it up! I have yet to receive another one postage free delivered to my house. STRIKE 1! 2. Part of the agreement to purchasing the truck was to get a service department copy of what was done to the truck. Never received it! STRIKE 2! 3. During the time I came down and inspected/test drove the truck, you told me this truck had no damage and was never in an accident. WRONG - shortly after purchasing I noticed the driver's door had been resprayed and looks like damage to the door behind it. STRIKE 3! 4. A few days ago, I received a notice from the Toll Roads that you have driven the truck on before I bought it. After calling them up and spending time sending documentation in writing to them, I hope to clear up that mess you left ME to deal with. STRIKE 4! 5. Lastly, I asked that the truck be detailed as part of the agreement to buy the truck. It came to my house still dirty in the bed and other areas. Not detailed as promised! STRIKE 5! I will NEVER EVER recommend Hemborg Ford to anyone! More

4 stars because we asked for the spare tire to be added to the tire rotation and the service did not do that. Otherwise, we would have given service 5 stars. to the tire rotation and the service did not do that. Otherwise, we would have given service 5 stars. More

Luis is the best. …always looks after my truck and keeps me informed. I only ever deal with Luis …always looks after my truck and keeps me informed. I only ever deal with Luis More

Overall excellent from Toni from pickup vehicles and back to the dealer...superb good job!! to the dealer...superb good job!! More

I recently had the pleasure of working with the team at Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my vis Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my visit. His professionalism, product knowledge, and attention to detail ensured that everything was handled efficiently and with great care. He went above and beyond to make the process smooth and stress-free, which truly set my experience apart. Additionally, I would like to recognize Josh in the Parts Department for his excellent support. He was prompt, knowledgeable, and courteous, making sure I received exactly what I needed without any difficulties. Those two men need a raise for all they do! Overall, Hemborg Ford demonstrated a strong commitment to customer satisfaction, and I would highly recommend them to anyone in need of quality sales or service. More

Just want to say how much I appreciate Gus in your service department. I have had my car in several times in the last few months because of my battery not holding a charge. Two years ago when the pr service department. I have had my car in several times in the last few months because of my battery not holding a charge. Two years ago when the problem started they found out the mirror on the drivers side was causing the problem. That lasted a short time and then I was having the same problems. Put new battery in a couple of times. A week ago the same thing. They kept my car for 4 days and came up with an answer that the lights in my tailgate weren’t turning off. Have my car back now and am hoping this works. I 87 years old and need a car that the battery doesn’t keep going out. Gus has been so helpful and considerate. I had a new battery put in the first of July and it only held the charge for a month. More

Took my 2020 Fusion in for check engine light. Couldn't be happier with the service. Daniel was my service advisor and he was very professional and kept in contact with me throughout the process. Couldn't be happier with the service. Daniel was my service advisor and he was very professional and kept in contact with me throughout the process. They even called me right back when we were disconnected. Repairs went quickly and were covered under warranty. Again I am very pleased with the service and everyone I dealt with at this dealership. More

I’ve purchased ford trucks and explorers from Hemborg ford for 25 years. Nobody likes to have their car in service and no different. I’ve had my trucks and explorers serviced and Hemborg a few times. All ford for 25 years. Nobody likes to have their car in service and no different. I’ve had my trucks and explorers serviced and Hemborg a few times. All service was performed with professionalism and done to my satisfaction. Robert has been involved in all of these times and I’ve seen him as understanding and thorough. Has to be as he’s been there forever. Thanks Robert. More