Hemborg Ford

Overall excellent from Toni from pickup vehicles and back to the dealer...superb good job!! to the dealer...superb good job!! More

I recently had the pleasure of working with the team at Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my vis Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my visit. His professionalism, product knowledge, and attention to detail ensured that everything was handled efficiently and with great care. He went above and beyond to make the process smooth and stress-free, which truly set my experience apart. Additionally, I would like to recognize Josh in the Parts Department for his excellent support. He was prompt, knowledgeable, and courteous, making sure I received exactly what I needed without any difficulties. Those two men need a raise for all they do! Overall, Hemborg Ford demonstrated a strong commitment to customer satisfaction, and I would highly recommend them to anyone in need of quality sales or service. More

Just want to say how much I appreciate Gus in your service department. I have had my car in several times in the last few months because of my battery not holding a charge. Two years ago when the pr service department. I have had my car in several times in the last few months because of my battery not holding a charge. Two years ago when the problem started they found out the mirror on the drivers side was causing the problem. That lasted a short time and then I was having the same problems. Put new battery in a couple of times. A week ago the same thing. They kept my car for 4 days and came up with an answer that the lights in my tailgate weren’t turning off. Have my car back now and am hoping this works. I 87 years old and need a car that the battery doesn’t keep going out. Gus has been so helpful and considerate. I had a new battery put in the first of July and it only held the charge for a month. More

Took my 2020 Fusion in for check engine light. Couldn't be happier with the service. Daniel was my service advisor and he was very professional and kept in contact with me throughout the process. Couldn't be happier with the service. Daniel was my service advisor and he was very professional and kept in contact with me throughout the process. They even called me right back when we were disconnected. Repairs went quickly and were covered under warranty. Again I am very pleased with the service and everyone I dealt with at this dealership. More

I’ve purchased ford trucks and explorers from Hemborg ford for 25 years. Nobody likes to have their car in service and no different. I’ve had my trucks and explorers serviced and Hemborg a few times. All ford for 25 years. Nobody likes to have their car in service and no different. I’ve had my trucks and explorers serviced and Hemborg a few times. All service was performed with professionalism and done to my satisfaction. Robert has been involved in all of these times and I’ve seen him as understanding and thorough. Has to be as he’s been there forever. Thanks Robert. More

I thought the service was great quick lane service was quick promises made promises kept no complaints quick promises made promises kept no complaints More

Tony was great, he always is . The service was fast and Tony always calls me and tells me what's going on. The service was fast and Tony always calls me and tells me what's going on. More

Luis Castillo, Service Avisor can't say enough he has been very helpful and honest with integrity. been very helpful and honest with integrity. More

Luis Castillo excellent service Avisor. Very knowledgeable and friendly trustworthy I would recommend him as service Avisor. Very knowledgeable and friendly trustworthy I would recommend him as service Avisor. More

My experience at Hemborg Ford purchasing a vehicle was off to a smooth start however, I have hit a few bumps in the road since that led me to 4 instead of 5 stars. My seller Selena was very knowledgeable, off to a smooth start however, I have hit a few bumps in the road since that led me to 4 instead of 5 stars. My seller Selena was very knowledgeable, kind, and accommodating. You could say she held my hand every step of the way including helping me with car insurance options and riding with me to return my rental. I felt comfortable that she was knowledgeable, knew her product specs well, and didn't push to oversell something that I could not afford. Ricky and Dustin helped me with the financing​ portion, they were both sweet, straight forward, and made it simple and easy to understand. Cut to, that same day I get the car home only to find that the right side rear passenger door didn't open. The child safety latch was stuck and once I finally got it to unlock, the entire inside door panel completely came off. I rushed the vehicle right back to Hemborg, the service team was equally as welcoming and helpful as the sales team. They made sure not to make me wait too long, they offered me refreshments, and thoroughly went over and understood my concerns. Sadly, the right rear passenger door child safety lock is still stuck and the inside door panel still sounds loose. This time I am unable to get the door open at all so I will end up having to repeat the cycle again. I have also had to bring it in a second time to update the preprogrammed car keys and computer system that showed an inaccurate standard compass, date, and time. I would like to point out that the 4 stars are not a representation of the entire team or their customer service, rather a representation of the dealerships standards, safety regulations, and the quality of vehicles they confidently offer to the public. More