Hemborg Ford

THEY ARE THE BEST AT WHAT THEY DO!!!! I will recommend them and have already recommended them to someone I know who is looking to buy next year. them and have already recommended them to someone I know who is looking to buy next year. More

This place is a JOKE!!! I went to purchase a car that I found online at hemborg I get there and had a overall not bad experience in the purchase of the car. They try and gouge you a little but honestly wha found online at hemborg I get there and had a overall not bad experience in the purchase of the car. They try and gouge you a little but honestly what dealer doesn't... Anyway I had bought the truck and everything was a mess from then on I had a due bill from the dealer stating that there were things to b fixed on the car that we had discussed prior to the sale and it took them 3weeks to call me and set up and appt. then when I come down there they don't have the parts and sent me away that same day on my way home I noticed the transmission started shifting erratictly and hard and when I pull in my drive way and get out there is coolant leaking from the truck!! 2 days later I bring it into service and explain to them the problems I am having. At this point I had had the car for 3weeks and put only about 200 miles on it. The service guy calls me in the afternoon saying the transmission did not have the correct up to date flash put on the computer and they flashed it and the tech says it shifts fine. Also said they couldn't find the coolant leak.. So I say I will come show your tech where. I get there the truck is in a stall and in 2 min I show the guy the leak and NOW he sees it!!  I ask if they did a pressure test he said "no". Any backyard mechanic knows that if you have a coolant leak u should pressure check the system before anything!! So after this they find the leak...I leave and they call me a few hours later saying that I am going to have to pay a deductible for replacing the part that was broken! This is where I flipped my lid! How can they possibly think that it's ok to sell me a car (that was certified pre owned)  that breaks within a month and ask the customer to fork out another $100 for a deductible on the warranty on something that should have been fixed before the car was sold? If the inspections on the car to "certify" it were performed by technicians that actually know what they r doing this wouldn't have happened! I am still in the battle for the money and am Refusing to pay it! This place is horrid the co owner even got involved and seemed to not care at all about the fact that he has lost a futre customer and dissatisfied a current one!! The service dept is the worst in CA! I would just say stay away from hemborg and don't line there pockets with any more money!! Hope Tor (co owner) and Pat (service manager) see this and know who it is coming from and fix the problems with service techs having to b taught by customers on how to do there job! Unacceptable!! Also wanted to add on the fact that 3 months after I purchased the car from these people I had to take it back to them to get it smogged because the geniuses down there never took care of it so here I am driving around with no registration for 3 months!! These people really need to get there things together down there!! More

I recently purchased a used vehicle 2 months ago from this dealer (See review below from DHouseholder, April 2012) Less than 2500 miles later, the truck breaks down. I am told it should be covered under this dealer (See review below from DHouseholder, April 2012) Less than 2500 miles later, the truck breaks down. I am told it should be covered under the warranty and to have it towed to the dealership. After a 6 hour ordeal to get it towed in, I am told they cant give me a ride home, a loaner vehicle, and the rental agency they deal with is closed. Eventually they give me a ride to the airport to rent a car. The next day I am advised the repair will not be covered under the warranty and they wanted $1300 to fix it. I declined because I cant afford it. Then they wanted $200 to let me have the truck towed out of there. I asked to speak with a manager and recieved the run-around for over 30 minutes. I never did get to speak with a manager, but they eventually gave me the vehicle back at no charge only after I started warning other customers about my experience. This was my 3rd purchase in 6 years, and I am also in the market for a 4th new vehicle(my 1st purchase was totaled in an accident) and made that known the 1st day I was there. If this is how they treat repeat customers, I would stay away. They will bend over backwards to make the sale, but God help you if you need service after the sale. More

When I purchased my new car, Michael Pawley wasvery helpful. He was very knowledgeable about the various financing options available and never made me feel pressured. He was very friendly but also ve helpful. He was very knowledgeable about the various financing options available and never made me feel pressured. He was very friendly but also very professional. More

Noting the current economy my plan was to "drive my paid-off vehicle" until I HAD to purchase another. I researched dealers based Selection, Finance, Ethics and longevity in the business. Hemborg Ford paid-off vehicle" until I HAD to purchase another. I researched dealers based Selection, Finance, Ethics and longevity in the business. Hemborg Ford met all of my standards by raising the "High-bar." My vehicle is a real gem, and I'm pleased to be a member of the Hemborg Ford family. More

Greg Porter, transmission specialist, gave great advice & service to my good friend when her Explorer needed service on an urgent basis. Thank you, Greg Porter & Hemborg Ford. & service to my good friend when her Explorer needed service on an urgent basis. Thank you, Greg Porter & Hemborg Ford. More

We decided on a Ford Flex, put it on the internet, Teri at Hemborg Ford e-mailed me back right away with a quote, followed it up with a phone call. We got several other quotes but could not beat Teri’s quo at Hemborg Ford e-mailed me back right away with a quote, followed it up with a phone call. We got several other quotes but could not beat Teri’s quote. Had a little trouble finding the model the wife wanted but Teri and Jamie in internet sales did it. Worked a little bit with Steve, the next day worked with William as Steve was off. Teri, Jamie, Steve, and William are the nicest car sales people I’ve ever bought a car from. Great price, with an all around great experience. Thanks for everything Fred & Rhonda More

As a first time buyer, our experience was wonderful! Steve and Teri both provided excellent customer service and made the process fun and run smoothly! I love my new Escape and highly reccommend you vis Steve and Teri both provided excellent customer service and made the process fun and run smoothly! I love my new Escape and highly reccommend you visiting Hemborg Ford to see Steve and Teri! More

I am a disabled veteran living on a fixed income. I know big deal right? It has been a long while since I was treated with the respect and class I received at Hemborg Ford. I wanted a new vehicle but on big deal right? It has been a long while since I was treated with the respect and class I received at Hemborg Ford. I wanted a new vehicle but on a fixed income that is very difficult. The Staff at Hemborg found me a certified used vehicle that has become one of my favorite cars ever. They have consistently followed up after the sale and never once did I feel less valued because I purchased a used car sometimes I have to go out and look in the garage to make sure I didn't buy a Bentley. Special Thanks to Craig Moore who tended to every detail like I was family. Thank You Hemborg Ford from this old Marine. Semper Fi Randall S. Costner More

We were looking for a very economical car Teri put her nose to the grindstone looking for exactly what we wanted. Short of going global. John took us on 2 test drives to make sure we were very comfortable nose to the grindstone looking for exactly what we wanted. Short of going global. John took us on 2 test drives to make sure we were very comfortable with our decision. We gave them a budget and they didn't pressure us to go for more then we were comfortable. This was a great car buying experience!! They even made a mistake on the price in our favor and stood behind it. Wow!! More