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Hempstead Ford Lincoln
Hempstead, NY
1,969 Reviews
We are a third generation, family owned dealership.
We have been doing business at the same location since 1929
We maintain a large inventory of both new and certified pre-owned vehicles.
Top rated in customer satisfaction and the only dealership on Long Island to win the "Chairman's Award" for Customer Service.
Our central location is convenient to all major arteries, LIRR, airports and Long Island's finest shopping.
Our salespersons have a combined tenure of 196 years working at Ford/LINCOLN.
We are a proud to be a BBB Accredited Business
On behalf of everyone at Hempstead Ford/LINCOLN, we would like to thank you for visiting our website.
We offer superior sales and service for our valued customers.
We are committed to serving our friends and customers and look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,969 reviews
October 08, 2011
This is my third ford fusion. I love the car, and the service. I originally started at Country Ford with Rich Coppola. I always did all my service at Country Ford. Now I followed Rich to Hempstead Ford service. I originally started at Country Ford with Rich Coppola. I always did all my service at Country Ford. Now I followed Rich to Hempstead Ford. I brought my 2009 Fusion there for service. And got my 2012 Fusion from them also. Anytime I was at the service dept., everyone was very helpful. Rich Coppola made getting my new Fusion a very good experience. I love my new car. I will continue to go back there and recommend to my friends and family. More
by reet23
Employees Worked With
Rich Coppola
Helpful September 25, 2011
In summary, our overall sales experience was very good. The price we received was fair; it wasn't a steal, but we weren't being taken advantage of either. The dealership had a lot of vehicles to choose fr The price we received was fair; it wasn't a steal, but we weren't being taken advantage of either. The dealership had a lot of vehicles to choose from. Our salesman Joel was upfront and honest and was able to take care of all the paperwork very quickly. Additionally, Joel took care of a couple items I had asked such as remove decals and try to remove stains on the steering wheel. The transaction was smooth. I would recommend Joel and the pre-owned dealership at Hempstead Ford. Thanks Joel! More
by melkong01
Employees Worked With
Joel Horowitz
August 28, 2011
The individuals I dealt with at Hempstead Ford Lincoln made for a very pleasant buying experience. The sales staff was knowledgeable about the product and took the time to find the vehicle that met all of made for a very pleasant buying experience. The sales staff was knowledgeable about the product and took the time to find the vehicle that met all of my needs. They also explained the various leasing options and additional features available in detail. They treated me in a professional manner and even followed-up with me a few weeks after my purchase to ensure I was satisfied with the car. I definitely plan on being a repeat customer and would highly recommend this dealership as well as Grace and Karen, the two saleswomen who handled my purchase. More
by mvalveri
Employees Worked With
Grace Dellaratta and Karen
August 11, 2011
Joel was courteous, helpful, honest and personable. Also, promises were made as far as parts, price, and reimbursements, and all promises were kept. I would recommend him and the dealership to anyone Also, promises were made as far as parts, price, and reimbursements, and all promises were kept. I would recommend him and the dealership to anyone thinking of buying a preowned car. More
by bselman
Employees Worked With
Joel Horwitz
July 28, 2011
I recenlty visited Hempstead Ford to look around and get some "ideas" for a future purchase. Tom Anderson was the sales person who greeted me. He was friendly, professional and not at all pushy. I discus some "ideas" for a future purchase. Tom Anderson was the sales person who greeted me. He was friendly, professional and not at all pushy. I discussed some of my issues and he offered some opinions and advise without being overbearing. Although, not originally intending to make an immediate purchase, I did return several days later and bought a new Fusion. The car was delivered and ready when promised. Tom and the customer service people were very helpful and patient with explaining the features of the car and setting up the sync system. I have not had the car in for service yet but I do recommend the dealership. More
by Valerie9s
Employees Worked With
Tom Anderson
July 11, 2011
I went to this dealership after calling in advance about the particular ford car, model and trim and even the spec package and was told they have "a lot" of cars. I took a cab to visit the dealership (whic the particular ford car, model and trim and even the spec package and was told they have "a lot" of cars. I took a cab to visit the dealership (which btw shows how eager you are to buy the car - not a good idea!). I was horrified at the poor knowledge of the products displayed by the sales person - couldn't differentiate between a focus and a fiesta. They did not have the right model and made me test drive a sedan instead of a hatchback insisting that it had the same feel. The biggest shock came when they told me the price which was way over the price quoted by ford.com website where I built the car and even brought a printout of the price with me. I was told that the website misguided me!! There was no intention of negotiation which was another shock because I had heard that ford dealers were the most welcoming esp. since the past reputation of ford vehicles has been notorious for poor quality. I was offered a demo for almost new sticker price with 3k miles on it! It may be considered new, but a car with 3000 miles is not new to me at all and should have a 15% reduction. Obviously at this point I decided to stop wasting my time and left the dealership. To date, there has been no follow-up of my visit. 2 other ford dealers that I had visited in long island called/emailed me to follow-up on my visit and tried to negotiate except this one - shows how much they cared. Maybe I just got the wrong salesperson, but this experience has left me not wanting a ford at all (I bought a hyundai elantra and love it). Be careful and don't get fleeced by these ford dealership union wokers. Be wise and select the best value for your money. If you must go for Ford though, I highly recommend Dana Ford in Staten Island. More
by nikhilw
Employees Worked With
Grace
July 06, 2011
Great customer service from the minute I spoke with Chris on the phone. He was extremly helpful and went the extra mile to make the lease termination and new lease process as easy as possible. Nicole was on the phone. He was extremly helpful and went the extra mile to make the lease termination and new lease process as easy as possible. Nicole was also excellent when explaining the details inside the car. More
by seifman
Employees Worked With
Chris Finnigan and Nicole
July 01, 2011
I cannot say enough good things about Tom and the people at Hempstead. I went in looking for the Explorer and when I sat in it Tom noticed the expression on my face--too much car for me. He suggested I si at Hempstead. I went in looking for the Explorer and when I sat in it Tom noticed the expression on my face--too much car for me. He suggested I sit in the Escape next to it. I did and I was sold. I test drove the Escape and that is what I drove home today. Tom was the best. Instead of trying to sell me the Explorer he knew to let me try the smaller car. He was so helpful, not pressuring me into something that was not right for me. I would recommend Hempstead and Tom to anyone. He is a true professional, he answered all of my questions and my husband's. I am a very happy new Escape owner. Thank you Tom Anderson. More
by montauk
Employees Worked With
Thomas Anderson, Brittany
June 30, 2011
KAREN IS GREAT SHE HAS TAKEN CARE OF OTHER LEASES FOR US AND IS VERY FRIENDLY AND HELPFULL. THIS IS THE FOURTH CAR WE HAVE LEASED FORM HERE AND I HAVE FOUND THE SERVICE DEPARTMENT TO BE VERY GOOD. I WAS AND IS VERY FRIENDLY AND HELPFULL. THIS IS THE FOURTH CAR WE HAVE LEASED FORM HERE AND I HAVE FOUND THE SERVICE DEPARTMENT TO BE VERY GOOD. I WAS NOT TOO PLEASED WITH 3 SALESMEN LOOKING AT THE CARE I WAS TURNING IN. WHEN I GOT HOME I SAW SOMETHING ON THE DRIVERS DOOR THAT LOOKED LIKE A SMUDGE BUT UPON LOOKING FURTHER I SAW IT WAS SOME KIND OF SURFACE SCRATCH. More
by BOB0852
Employees Worked With
KAREN HESDRA
