Hendrick BMW Northlake

I usually have a very good experience here. They always assign me service advisor Jeff Day. Always keeps me informed and I never had a problem. I have a hybrid 530e x drive 2023. Been a very go They always assign me service advisor Jeff Day. Always keeps me informed and I never had a problem. I have a hybrid 530e x drive 2023. Been a very good vehicle. Jeff always makes sure my car is cleaned before returning it to me and walks me out to it. More

Epic failure. Brought my 750LI for diagnostic on a timing chain code and the car going into limp mode. On the first visit I was told that the turbo coolant pump ha Brought my 750LI for diagnostic on a timing chain code and the car going into limp mode. On the first visit I was told that the turbo coolant pump had failed even though I replaced it myself a few months prior, When I picked up the seconded, I got a message that my engine temp was high and that was before the car even started. To it back to service and of course left it there again for them to repair. I was told the turbo intercooler pump was bad this time. I told them to get in touch with my extended warranty company. I was told my car was ready to be picked up again. When I picked it up the third time the same message was the about the engine temp being high before I even started the car. Now I am told that the coolant leaked into the engine harness and shorted my DME and they first told me the it would be over 4K to replace and program, So after a few choice words I told them to get my car ready to be picked up and I will go down different avenues to get my car repaired the first time. I am a 40-year tech, over 20 ASE master certified and also carry my L1 for advance engine performance. I was lied to multiple times about my car, and I want it fixed no matter what Hendrick BMW has to do. I was never showed the parts that got replaced and I was never offered the parts to be returned to me.... Oh, and before I forget to mention, I also a auto and truck repair facility in Mooresville. More

JR my service advisor is the BEST! Always greets me and ask about my day/weekend. He is a great communicator! In the past when I had other service advisors whenever I get a text from t Always greets me and ask about my day/weekend. He is a great communicator! In the past when I had other service advisors whenever I get a text from the tech working on my vehicle with suggestions I would wait hrs sometimes days to hear back from my service advisor. Never the case with JR! That should be a standard once customer receives text the advisor should contact within a certain time frame. Thanks JR for your Prompt attention it goes along way! More

Technicians are quite capable and the waiting areas are fine. What I dislike about this place is that they don’t live up to initial cost quotes. They will add several different service fees and disposal fe fine. What I dislike about this place is that they don’t live up to initial cost quotes. They will add several different service fees and disposal fees. Also, obtaining a loaner can be quite frustrating even if you’re in for an expensive repair. More

Top notch service and sales team. Be sure to take your vehicle here if you need any work done - equally if you're looking to get into a new BMW or even an off brand car - this is the Be sure to take your vehicle here if you need any work done - equally if you're looking to get into a new BMW or even an off brand car - this is the place! More

I had an outstanding experience working with Jeff Day, my service advisor at Hendrick BMW. From start to finish, he was professional, attentive, and respectful of my time. He kept me fully informed throughou service advisor at Hendrick BMW. From start to finish, he was professional, attentive, and respectful of my time. He kept me fully informed throughout the entire process, providing clear updates and making sure I always knew what was going on with my vehicle. One thing that really stood out was the loaner car—they provided a new vehicle, which made the experience even more convenient and enjoyable. Everything was handled smoothly and correctly and all my concerns were addressed. I wouldn’t hesitate to recommend Jeff Day to anyone needing service at Hendrick BMW Charlotte. More