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Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
Concord, NC
1,491 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,491 Reviews of Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
July 01, 2018
Jeep unmlimited thanks to unlimited customer service I had a great experience today buying my wife a new Jeep. Greg Davis was super helpful and professional in making it happen. Everyone I worked with th I had a great experience today buying my wife a new Jeep. Greg Davis was super helpful and professional in making it happen. Everyone I worked with throughout the process was excellent. And they did their best to ensure it moved along as quickly as possible and meet our wants in the Jeep! Thank you!!! More
by Skraps71
Employees Worked With
Greg Davis
June 28, 2018
We loved working with Anabelle! As my family and I were returning home from a tiresome drive from Atlanta, we stopped to take a brief look at vehicles. I ended up purchasing a RAM F As my family and I were returning home from a tiresome drive from Atlanta, we stopped to take a brief look at vehicles. I ended up purchasing a RAM F150 Crew Cab Hemi V8 for my husband as a Father's Day gift. My husband ased when we left how we ended up with the nicest salesperson on earth. Anabelle was everything you could ask for in a salesperson. She was polite, funny, and enjoyable to work with on our purchase. Make sure you ask for her when you go. As we initially drove through the lot, another salesperson seemed to be bothered by our inquiry on truck locations. He pointed for us to drive three miles to another lot to see what they had available. Needless to say, we drove away and went inside to find a "real" salesperson. Thanks, Anabelle! I may be back to see you :-). More
by CC
Employees Worked With
Anabelle Francisco
June 27, 2018
Anabelle was just delightful to work with I couldn't have been happier with the experience, especially because of Anabelle's commitment to customer service. Her attitude, communications in pe I couldn't have been happier with the experience, especially because of Anabelle's commitment to customer service. Her attitude, communications in person, via phone & email, and her desire to please went above and beyond. Anabelle is an exemplary representative for the Hendrick dealership. More
by sledg77
Employees Worked With
Francina, Mark Wright, Anabelle Francisco
June 27, 2018
Hour and a half oil changes Today I was in the dealership for another oil change. 1.4 hours today and almost 2 hours last time which included a tire rotation. Pathetic service ti Today I was in the dealership for another oil change. 1.4 hours today and almost 2 hours last time which included a tire rotation. Pathetic service times. Today the person that waited on me used the excuse that it depended how many people were in front of me. Really? This is an easy fix. I will go somewhere else. No problems maintainence wise. Oh, guy asks me about getting a state vehicle inspection, told him I obtained one last month. He says, oh the stickers missing?! I had it done at this dealership. He tells me I need tires. I told him when I dropped it off, oil change only don't worry about the tire rotation, I'm getting new tires. Guess he doesn't listen. He did apologize for the delay, which doesn't get me my time back. I will not be back. Pretty building, crappy service!! More
by Bob456
Employees Worked With
Greg
June 27, 2018
Great Jeep buying experience The team at Hendricks was super knowledgeable and friendly (and not pushy). Would definitely use them again and recommend to friends. Best car buyin The team at Hendricks was super knowledgeable and friendly (and not pushy). Would definitely use them again and recommend to friends. Best car buying experience I’ve had. More
by rdsaner
Employees Worked With
Scott Spainhour, David Pierce, Greg Davis
June 27, 2018
Amazing Experience With Great Employees The people that I dealt with while buying my car and setting up finances were friendly and happy to help. They were ready with accurate knowledge and The people that I dealt with while buying my car and setting up finances were friendly and happy to help. They were ready with accurate knowledge and responded quickly. My experience was amazing all around not only because I was purchasing a dream car, but because the people that made it happen were so pleasant to be around. More
by Zach327
Employees Worked With
Scott Spainhour, Greg Davis
June 26, 2018
First Class Service from Greg Davis We had a great experience working with Greg, as well as David Pierce and Mike Lafleur. Greg was extremely knowledgeable and informative with all the We had a great experience working with Greg, as well as David Pierce and Mike Lafleur. Greg was extremely knowledgeable and informative with all the jeep products. In addition, he was very respectful and patient with us throughout the process. Like any automobile purchase, there were hurdles to overcome and Greg was there to be our advocate. I would recommend him to anyone. More
by G Powers
Employees Worked With
David Pierce, Michael Lafleur , Greg Davis
June 25, 2018
Getting a Dodge Grand Caravan from Greg Davis Our car had just been totaled by a distracted driver and we weren't sure what to do next. Greg Davis helped us figure out our needs and get a great d Our car had just been totaled by a distracted driver and we weren't sure what to do next. Greg Davis helped us figure out our needs and get a great deal on a Dodge Grand Caravan. Thanks Greg! More
by J Parker
Employees Worked With
Sean and James, Greg Davis
June 24, 2018
A bit long but great. Ended up buying Very helpfull people. I was going to cancel my lease and walk away but Francina and Lee turned a not so good situation into something awesome and I en Very helpfull people. I was going to cancel my lease and walk away but Francina and Lee turned a not so good situation into something awesome and I ended up buying the vehicle which is incredible by the way. Kudos to the team Francina, Jordan, Scott, Lee , Anabel. Great work. And environment. Work on the coffee though More
by William, the most annoying customer
Employees Worked With
Francina Santamaria, Lee Brown, Scott Spainhour, Anabelle Francisco, Jordan Seymour
June 23, 2018
READ THIS: Buyers Beware of Arrogance, Attitude and Lies Purveyors of deceit and indefensible lies. If I could give them a zero star rating, I would. After buying four BMWs (a 435i, x3, 428i and an M4) fr Purveyors of deceit and indefensible lies. If I could give them a zero star rating, I would. After buying four BMWs (a 435i, x3, 428i and an M4) from Hendrick’s Northlake BMW location, I decided to give their Jeep location in Concord a try. Buyers beware......most of the sales staff I encountered during my visit were arrogant, rude and were evidently trained to 'twist the truth'. I was looking for a 2018 JL Rubicon in the Mojito green color. They originally only had white JL Rubicon’s and they had discounts of $2,000 and almost $3,000 on those. However, they said that a Mojito color was due to arrive any day. It arrived and they only wanted to offer a $1,120 discount, so I asked why. They said it was a 'special' color. That’s not true as Mojito is a standard production color offered on the new 2018 JL versions. So, instead of asking for an additional discount, I requested a set of all weather mats and that the rock rails be changed to side steps.....in other words less than $500 of accessories at dealer cost. They said no. The one sales manager I spoke to kept saying that the color made this one Jeep special. I said ‘no’ to their so-called discount and went to buy another Jeep. I purchased a 2018 JL Rubicon from North Point Jeep in Winston-Salem. The MSRP was more and they offered almost 3 times the discount Hendrick offered on the 'special' Mojito green JL Rubicon. On my drive to purchase from North Point, I called the Hendrick Automotive Corporate Office and spoke to one of the main persons over customer relations. She said she would get back to me. After almost 2 hours I decided to call her back and she said that she spoke with her manager and he was FINE WITH HOW I WAS TREATED..........imagine that. Now, to top that. I received an email from the Ooerations Manager, David Pierce, just today. The email stated that he wanted to make sure that I had a pleasant experience during my visit. Really? I think this shows just how disconnected that dealership is from its customers. Laughable at best. So, I replied and recapped the problems I had while visiting. But wait, there’s more. Just after I replied to Mr. Pierce’s email, my phone rang and it was Mr. Pierce. He tried to defend the dealership’s poor customer engagement. But, he did say one thing that was very interesting and that is that a Rubicon is a Rubicon and that it being Mojito green doesn’t make a difference. So, I asked them why wasn’t it discounted the same and he had no reasonable explanation. My experience at Hendrick Jeep of Concord taught me that they look at their customers solely as a number and not from the aspect of becoming a repeat customer or client. My experience at North Point Jeep in Winston-Salem was just the opposite. I was treated like I was the only person buying a vehicle and I was offered a discount that was in-line with other dealers.....with the exception of Hendrick. Trust me, the 80 mile drive to Winston-Salem was worth it not to be treated in such a manner as I was at Hendrick Jeep of Concord. Wait, there’s even more. So. I got in touch with another salesperson at Hendrick today and used another name and phone number. The salesperson was Tom Boyer. When I asked about the Mojito JL Rubicon, he said that it was still available. I asked about a discount and he stated that Hendrick does not offer ANY discounts on the new JL Series Jeeps. He went on to say, via text, that the only discounts offered were through Chrysler and that they were based upon military service and affiliates, whatever that is. Again, not true as I have an actual deal sheet on the Mojito JL Rubicon and it offered a discount. Yet another different story from Hendrick. I will be contacting Chrysler / Jeep corporate about this, as this franchise seems to convey a different story every 24 hours. And, I have all of this documented through texts with their sales reps, email with their Operations Manager and an actual deal sheet on the Mojito Rubicon. Glad I purchased at another dealership. More
by Dan Grayson
Employees Worked With
David Pierce, Tom Boyer, Robert Vaughan
