Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Very good experience from start to finish of purchase. Tyler was a great individual to work with. I test drove several trucks over 3 days in order to make sure I got what I wanted...he was very patient , Tyler was a great individual to work with. I test drove several trucks over 3 days in order to make sure I got what I wanted...he was very patient , informative throughout the process without being pushy. More

Great new car experience I recently purchased a certified pre-owned truck from Hendrick Dodge on Bruton Blvd in Concord, NC. I worked with Kristin Watts for online sales, Jeff I recently purchased a certified pre-owned truck from Hendrick Dodge on Bruton Blvd in Concord, NC. I worked with Kristin Watts for online sales, Jeff Stark in the store, and Andy Hicks sales manager. I only visited this one dealership, spoke to one sales person, and bought the first truck I test drove. I had a great experience and they treated me like I was buying a 50,000 vehicle. Not to mention no one could touch their price or selection. Other dealers had 3 to choose from, Hendrick had 27. I will definitely be back. More

Attentive, Friendly, Patient - M. Waller, Jr Andy Hicks is great guy. He has helped me and my family buy several cars through Hendricks. He is knowledgeable and very thorough. I highly recommend Andy Hicks is great guy. He has helped me and my family buy several cars through Hendricks. He is knowledgeable and very thorough. I highly recommend him and his team he has along his side. Thanks!!! More

Great and easy experience I had Great sales experience with my salesman Paul Boyd. The service was quick and friendly and was very easy. It only took about two hours from whe I had Great sales experience with my salesman Paul Boyd. The service was quick and friendly and was very easy. It only took about two hours from when I walked in until to the time I drove away More

Great Service Tom and Andy were very professional, knowledgeable, and helpful! They both provided a genuine high level of customer service I've only experienced at Tom and Andy were very professional, knowledgeable, and helpful! They both provided a genuine high level of customer service I've only experienced at Hendrick. More

Bought a new Jeep and they took care of me. Bought a brand new Jeep with a hard top and the immediately made arrangement to get the top switched to a soft top for me. I got a great deal, the sta Bought a brand new Jeep with a hard top and the immediately made arrangement to get the top switched to a soft top for me. I got a great deal, the staff was helpful, financing was easy and the service was top notch! I love my Jeep. Thank you Hendricks Dodge Jeep of Concord. I love my awesome blue Jeep and I named her Wilma More

Mediocre at best Drove all the way to concord after being told the vehicle I wanted was in stock. Got there and was told it was sold the day before. Classic. Tiana Drove all the way to concord after being told the vehicle I wanted was in stock. Got there and was told it was sold the day before. Classic. Tiana was friendly throughout the process. Found a replacement that was close but not exactly what I wanted. Asked for the price advertised, was offered 7k more. Frustrating. Then back and forth a for an hour. Eventually walked out and was five minutes away when they called and said they’d do the deal. Definitely didn’t leave a good feeling in my Mouth. Then waited An hour and a half for the finance manager. Was told they wouldn’t adjust the apr on financing the vehicle unless I bought gap and a oil change plan. Felt scummy to say the least. Took two more trips to the dealership to get the accessories that are standard with my jeep as they had been taken out. Never even got a roof removal kit. Never a call from the sales person asking how I enjoyed the jeep. Would I go back? I’m honestly not sure. The customer service was lacking, and the sales and inance tactics left a sour taste in my mouth. The service department was top notch on my second trip to the dealership for the 2nd key the sales force lost to my jeep. There are other jeep dealerships much closer that I would have probably tried in hind sight. Looking forward to when I get the FCA survey on my experience. More

Francina Santamaria is a Superstar! My daughter and I were pushed to get a replacement car after hers was totaled so that she could return to school. We prepared ourselves for a hassle, My daughter and I were pushed to get a replacement car after hers was totaled so that she could return to school. We prepared ourselves for a hassle, but were so pleased When we met Francine! She was extremely professional, yet so much fun to work with. She listened to our needs and did not add any pressure. I am confident that we got a nice, safe car for my daughter. I highly recommend Francine! More

Fine Americans I've bought MANY cars. This has been by far the most pleasent experience I've ever had buying. Even working with them from Chicago, IL it was seemless I've bought MANY cars. This has been by far the most pleasent experience I've ever had buying. Even working with them from Chicago, IL it was seemless. Paul and the team took excellent care of me and built me the Wrangler of my dreams. Going forward I can't see myself working with another dealership or personnel other than Hendrick ever again. More

Best of the Best Went to Hendrick Dodge of Concord on a whim to look at a new Challenger. There I met Mike Maman. After a little chat Mike said that he remembered me f Went to Hendrick Dodge of Concord on a whim to look at a new Challenger. There I met Mike Maman. After a little chat Mike said that he remembered me from years ago, getting a different car from him at another Hendrick dealership. Wow! I was thoroughly impressed with how honest and professional he was, and within minutes he made me a deal I just "couldn’t refuse". Needles to say, I left with the car and a big smile! I liked driving the car so much, that not even two months later I went back for service (oil change, and a very minor issue). Boy, I felt like a rock star... Tom De Feo, Joe Alexander and Kyle were so attentive to make sure that any concerns I had were properly attended to. I’m so happy with my decision of getting a car from them, that I’m seriously thinking of trading one of my cars to get a new Jeep from them. More