Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Their incompetence almost cost me $200 Shocked by the number of high ratings! This has to be worst car dealership ever! We have had horrible experience with both the sales and service dep Shocked by the number of high ratings! This has to be worst car dealership ever! We have had horrible experience with both the sales and service department with both Jeep and Chrysler vehicles. The only reason we ever visit is for convenience as it is the closest dealership to to our house, but they never fail to amazing us with their incompetence. My most recent debacle was a call (multiple actually) to try to get replacement uconnect headphones for my practically brand new Pacifica (purchased from a different dealership due to their incompetence but that's a different story). The first call had me sent to a service manager's voicemail who never called back! Sad, but not surprising, par for the course at this dealership. Anyway, I called back a week later and I'm pretty sure spoke to the same person who transferred me to the voice mail the first time (wish I caught her name). Explained that the uconnect headhones on my 2017 Pacifica purchased last summer broke while replacing the batteries. She put me on hold, said she wasn't sure but finally told me accessories were not under warranty at all even though its less than 1 year old. She transferred me to parts so I could buy a new set. Since there was no way I would ever buy anything from this dealership, I called another who quickly looked up my vehicle info, found it to be less than 1 year and said YES they are warrantied!! That call took less than 5 minutes. I should have known better than to waste my time calling Hendrick, but I am always ever hopeful they will improve due to their proximity to my home. More

2 years later and I still refer people to Paul Its has been about 2 years since Paul helped me buy my Jeep Cherokee and and anytime someone asks about buying a car I tell them to ask for Paul. He m Its has been about 2 years since Paul helped me buy my Jeep Cherokee and and anytime someone asks about buying a car I tell them to ask for Paul. He made me feel comfortable even if the payment wasn't what I wanted to pay. looking back I am glad he sold me this car and talked me into it. I came in to look at a $11K jeep wrangler and I ended up leaving with a $28K Cherokee. He wasn't pushy and left the decision up to me. I have been meaning to leave this review and just now getting around to it. More

Oil Change I was suppose to have free oil changes for life but all of a sudden they don't honor that any longer. When I Decide to trade my truck I will go to ano I was suppose to have free oil changes for life but all of a sudden they don't honor that any longer. When I Decide to trade my truck I will go to another Ram dealership for sure More

Service Department Took my 05 Durango for a tire rotation and tire rotation Guy called me said he couldn't rotate the tires said the lugs were frozen would cost 275.00 t Took my 05 Durango for a tire rotation and tire rotation Guy called me said he couldn't rotate the tires said the lugs were frozen would cost 275.00 to fix came to pick up my Durango wife tells me the radio went out she took it back to the dealership they said not our problem very bad customer service DON'T GO HERE they had worked on my other car i thought they was decent told me it would cost 600 to fix radio seriously More

How I spent my Saturday I went in to have my jeep serviced and ended up meeting some great cool guys. I ended up going home with my Jeep and a new Fiat...don't get me wrong, I went in to have my jeep serviced and ended up meeting some great cool guys. I ended up going home with my Jeep and a new Fiat...don't get me wrong, I love my Jeep; but sometimes you gotta get a little classy too. I guess you can have your cake and eat it too! More

Very accommodating and family friendly! Sales representative made sure we were comfortable and all our needs were met during the lengthy process. Very family oriented and a great environment Sales representative made sure we were comfortable and all our needs were met during the lengthy process. Very family oriented and a great environment to be in. More

Factory Order of Rubicon Unlimited No hassles easy experience on my 2017 factory orderd Rubicon Unlimited. After checking with multiple dealers before placing my order I chose Hendrick No hassles easy experience on my 2017 factory orderd Rubicon Unlimited. After checking with multiple dealers before placing my order I chose Hendrick of Concord because they treated me with respect and did not try any of the classic high pressure sales tactics that made me walk away from other dealers. I would highly recommend this group. More

Great experience! Today we went in just planning on looking around. But Michael Turner helped us drive away with a brand new Jeep Cherokee! The entire experience was sm Today we went in just planning on looking around. But Michael Turner helped us drive away with a brand new Jeep Cherokee! The entire experience was smooth and all of our questions were answered with confidence and understanding. We left feeling 100% satisfied with our purchace. We will definitely go back to him for any future purchases we may want! More

Super easy process! Cory was great to work with, and really helped make our decision very easy. Glad we chose to buy from Hendrick, and will be calling Cory again for our Cory was great to work with, and really helped make our decision very easy. Glad we chose to buy from Hendrick, and will be calling Cory again for our next purchase...maybe a Challenger next time! More

Found the dream team sales I dealt with Paul Boyd and Rebecca they made the sale experience a learning experience I felt I could have done better Paul spend hours with me not kn I dealt with Paul Boyd and Rebecca they made the sale experience a learning experience I felt I could have done better Paul spend hours with me not knowing what I wanted found me a ram I like with all possible rebates Rebecca found the best loan That could be found they took their time cared about me as a consumer I highly recommend these 2 to anyone and they sold the face of hendricks to me anyone ever want a great experience and great deal go see them the dream team will give you the car or truck of your dreams More