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Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Concord, NC

4.9
1,485 Reviews

7630 Hendrick Auto Plaza NW

Concord, NC

28027

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1,485 Reviews of Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

December 09, 2016

Great car shopping experience I have purchased 3 vehicles in 1 year from Scott Spainhour. He is extremely knowledgeable and patient. Scott makes car shopping easy. Great to work wi More

by MarieK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Spainhour
November 28, 2016

Great Employee in Scott Spainhour! I bought my first Jeep with the help of Scott and absolutely LOVE it! He was patient during my 3 visits and took time to educate me, which was needed More

by Susan Slade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Spainhour
October 16, 2016

Respectful and hardworking sales team I couldn't be happier with my experience. Without exception, every member of the team treated me with respect and made their best effort to make sure More

by Sbuzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Boyer, Mark Wright, Scott Spainhour
October 13, 2016

Great experience buying several autos We have bought 3 autos within the past year and all at Hendrick Chrysler Dodge RAM. We were fortunate to work with Scott Spainhour. He has great knowl More

by keymaster1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Spainhour
September 28, 2016

Bad service, dishonorable I am 18 years old and i came in to get my first car, i had 7000 in actual cash not cheek, hard core cash. I got a 2013 fiat 500 from them i was there More

by Drewpala1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service management
September 25, 2016

Worst weekend of my life! On Monday the service department fixed an issue with my car and told me it was safe to drive out of town for work in a few days. I'm currently 7 month More

by Stranded82
Recommend Dealer
No
Employees Worked With
Jeff Dumbaugh
September 25, 2016

Horrible customer service Horrible customer service. Horrible experience. All the way from the service manager to the GM. Not accommodating. Insensitive comments made: "well More

by Unhappy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Richmond Trexler, David Pierce
August 29, 2016

Worst buying experience in a while Hendrick is the most ass backwards buying experience I have ever experienced. To begin with I signed on a 2015 Mustang GT and was ready to walk out More

by Dontbuyhere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stan Boyd- finance//Francina- sales, Lee Brown, Victor Rizk
Jun 16, 2016 -

Hendrick Chrysler Dodge Jeep RAM FIAT of Concord responded

Good morning- Thank you for your feedback on your recent experience at our dealership. We regret that the experience you had was not a positive one. Please contact our General Sales Manager, David Pierce, at your earliest convenience at 704-456-3001 to further discuss your experience.

Sep 12, 2016 -

Hendrick Chrysler Dodge Jeep RAM FIAT of Concord responded

We appreciate your feedback and would like the opportunity to have your concerns addressed by our Retail Operations Manager, David (704-886-0662). We look forward to hearing from you soon!

July 31, 2016

Up front and honest....refreshing! Long story: My mother sends me a text (I'm in SC) to tell me that my 81 year old father went out the night before and traded their 2 year old van... More

by ktovornik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Wishnefsky
July 18, 2016

Bait & Switch at finance office My experience here was the worst I have had at any dealership. I leased a 2017 Pacifica Limited 2 weeks ago. I filled out the paperwork and was asked More

by Mad Pacifica Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh,, Mark Wright
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