Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Satisfied The process of purchasing a car went fairly smoothly and I thought the customer service was great all around. I'm pleased with my purchase so far. The process of purchasing a car went fairly smoothly and I thought the customer service was great all around. I'm pleased with my purchase so far. More

Great Purchased two vehicles with the help of Brandon. He was an amazing help and provided a great car buying experience. Cant wait to go back ! Purchased two vehicles with the help of Brandon. He was an amazing help and provided a great car buying experience. Cant wait to go back ! More

Awesome Experience Great experience from start to finish. My salesperson, Tiana, met me in the car lot and gave me the right amount of space without being bothersome lik Great experience from start to finish. My salesperson, Tiana, met me in the car lot and gave me the right amount of space without being bothersome like some salespeople. When I found the car I liked she was there to answer all my questions and shared her knowledge of the vehicle. I was sold after the test drive. Tiana then guided me through the car buying process with ease. More

Would only recommend because of the sales associate I would only recommend this dealership bc of the sales associate. I would not recommend the service department because of the level of service I rece I would only recommend this dealership bc of the sales associate. I would not recommend the service department because of the level of service I received. Which was poor! More

Great service Dealership was friendly and kind and worked hard to earn my business. Will definitely return, I am a customer for life. Thank you for all you did. Dealership was friendly and kind and worked hard to earn my business. Will definitely return, I am a customer for life. Thank you for all you did. More

Too much time wasted and that's disrespectful Applied online for financing. Had an appointment the next day to meet with the financing department. I was greeted by the receptionist who said someo Applied online for financing. Had an appointment the next day to meet with the financing department. I was greeted by the receptionist who said someone would be with me. 30 minutes passed no one came. Then receptionist came back to get information that was already given in the application. Then wanted my drivers license to drive a car that's not even at their lot. We explained we saw it online and it stated in was in Atlanta, Ga. Receptionist stated no if you saw it online it is in our lot here. Only to come back and state it wasn't there. No one that could sell a car or explain my financing ever approached me and I was there over an hour. This is a shame and a disgrace!!!!!! I don't have time for reindeer games and deer in the headlights looks and responses. You should let the receptionist be a receptionist and send a salesperson to sell a car to people that come to buy. I will not go back to this dealer sit and waste time. There are too many other dealerships, don't waste your time here. Also, if you are not wanting to transfer/sell cars from other locations/states don't put them on your website. Be truthful and respectful to the customers that give you a chance because all good things can come to an end. More

Awesome Grand Charokee Team was really helpful in getting me the best deal and options.i enjoyed the whole experience of the purchase and looking forward to a lasting relati Team was really helpful in getting me the best deal and options.i enjoyed the whole experience of the purchase and looking forward to a lasting relationship More

Never again will I buy from here!!!! First of all we went there because of the ratings they had and the feed back on most of the post. My car got totaled in Nov of 2014. We got the settle First of all we went there because of the ratings they had and the feed back on most of the post. My car got totaled in Nov of 2014. We got the settlement and after Christmas on Dec 27th we went down to look at a vehicle I saw online. We got there and they had already sold the one I saw online and we looked at another equinox there on the lot. With us not having a reliable vehicle, we took the car. Got home with it we started noticing that the car would stall, you would be sitting to turn and it would barely move. I have a son that has disabilities and needed a reliable car and I didn't feel safe in this car let alone having my kids in this car. I looked up the vin # and found the car had a big recall on the transmission. I called the dealership and nothing. Went down to one of the Hendrick dealerships to try and get some help, nothing. Finally I went online to Facebook and wrote a complaint on their page. Then Joe finally called me and I explained the situation to him and he said ok come down here and we will start all over again we will make it a clean slate. To me that meant he would buy the car back and give me the money that I paid in on the equinox back. No they took my down payment and put it towards paying off the equinox and didn't even consider the payments that I made and sold me something that didn't even want because it was the in their words the only car on the lot that we can put you in for around the same payments. Needless the say I had told Joe on the phone what I was looking to get into and we set up a time and date to make this happen. Now I am stuck with a car that I didn't want because when we took the car back to them we had no way of getting home and didn't have the money to call a cab or anything of that nature. To top this whole thing off, On the paperwork to this car it says we have a 2013 and it is a 2012, went to talk to them about this and they said it was human error. No its not when the finance guy says twice the vin is saying it is a 2013. Had to get a new tag because of problems they had with the title. I will not recommend this place to anybody. More