Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Bad experience Went in to buy a used Grand Cherokee. I was told that the Cherokee was more in my price range because the Grand Cherokee I was looking for come with h Went in to buy a used Grand Cherokee. I was told that the Cherokee was more in my price range because the Grand Cherokee I was looking for come with higher miles. Agreed to take the Cherokee for a ride and did not enjoy it. Before I got into the car, I was asked what was the purpose of my visit? Was I buying today or just looking. Why would you ask that question? After my test ride and me telling the sales associate I was not interested, he told me that he wanted to double check that no used grand cherokee's came in the last two days, because he wasn't working? Really, because we spent about 40 minutes prior to the test drive looki b g through his used inventory. The topper was that he came ba k to me and said he might have a vehicle that would fit my price range in the lot. Assuming that, I figured he might have a grand cherokee. I walked outside and he tries to sell me a chevy equionix. This guy never listened to me, was just trying to sell me something. It was clear it made no differenCe to him, other than me being just another commission . More

Poor Service - Once they have your money, they don't care. My first experience with Hendrick was when I made my first oil change appointment. When I called they told me I really didn't need an appointment beca My first experience with Hendrick was when I made my first oil change appointment. When I called they told me I really didn't need an appointment because it doesn't take long and I would be in and out in about 20 minutes but I insisted on making an appointment since I was driving all the way up there from Ft. Mill. I waited for an oil change for over 3.5 hours. Yes, 3.5 hours. Second, have had 2 issues with my BRAND NEW Jeep in the first 3 months I purchased here. First issue, I called and spoke to someone and I was told I couldn't get an appointment until 10 days later. Second issue, my doors wouldn't lock. I called and was rerouted 4 different times to a receptionist. I left a message with her stating my issue that my doors wouldn't lock and I was going out of town in 1 hour and I needed someone to call me back ASAP. After NOT receiving a call back 1.5 hours later, I drove up to Hendrick and was told my doors not being able to lock WASN'T a safety issue and they wouldn't give me a loaner and wouldn't be able to look at my car for at least 2 hours. After leaving with the faulty locks to drive out of town, I received a call 3.5 hours later in response to my initial call. They had NO idea I was there, reported my issue and left. Will NEVER buy another car from here and will NEVER recommend anyone else to buy here. More

New work truck I was in search of a new work truck and was recommended to try Hendricks dodge. We went up there. First off I've been to alot of dealerships and this I was in search of a new work truck and was recommended to try Hendricks dodge. We went up there. First off I've been to alot of dealerships and this one by far is the most organized and we'll kept that I've seen in a very long time. Soon as we got there we were welcomed by the staff and asked if we needed help. We said just wanted to look around. Now most dealerships would try to push you into something by now but not them. Very polite and said with a smile. If you have any questions we're happy to help. And with that my brother and I looked around the lot at your own pace. Found a few trucks we liked. Then we went to find a staff member to take to. All in all a very smooth and helpful dealership. They worked with us and helped me get into a new 2015 ram worktruck. I'm very pleased with them and will do business with them again. More

NEW DODGE DART I would recommend Tom Boyer if you are in the market for a new vehicle. He was very helpful in helping us purchase our new vehicle. He went above and I would recommend Tom Boyer if you are in the market for a new vehicle. He was very helpful in helping us purchase our new vehicle. He went above and beyond to get us what we wanted. More

New Dodge Ram Purchase Purchased a new Dodge Ram pickup after a poor experience with a Ford dealer. Richard Sawyer is by far the best salesman I have ever dealt with in a ve Purchased a new Dodge Ram pickup after a poor experience with a Ford dealer. Richard Sawyer is by far the best salesman I have ever dealt with in a vehicle purchase. There are no high pressure tactics or tricks. Took all the time I needed to explain various model years and deals available. Very pleased with this experience. More

We love our new Grand Cherokee!!! Lashanda has been wonderful in helping my husband and I with our car buying process. She helped us trade out of our 2013 Grand Cherokee into and brand Lashanda has been wonderful in helping my husband and I with our car buying process. She helped us trade out of our 2013 Grand Cherokee into and brand new 2015 with more bells and whistles. More

Great Service!! As always Great Service all around. Came in for an oil change and to look at a truck. Mentioned the truck and where taken out to look at it and fell i As always Great Service all around. Came in for an oil change and to look at a truck. Mentioned the truck and where taken out to look at it and fell in love with it. Bought my Dart in 2013, and just bought the 2007 Dakota. From the time we drove on the lot to the time we left, service was Great and never pressured to buy. Always felt welcomed and part of a BIG family when having any service done on my Dart and look forward to the continued Great Service with the Dakota. More

Great Sales Experience I don't know why I wasted my time with the four different Triad area dealers. Hendrick has the best customer service, selection, pricing and the very I don't know why I wasted my time with the four different Triad area dealers. Hendrick has the best customer service, selection, pricing and the very best sales team. If you don't live in the Concord area, it is well worth the drive. Many thanks to Stan Boyd (1st phone contact) and Tom Boyer (Sales guy) for making my purchase seamless. I am so glad I made the drive to Hendrick in Concord! More