Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

purchased a pre-owned vehicle My husband and I love our "new to us" 2010 Ford Explorer Sport Track we purchased from Hendrick. Our experience has been mixed. Cory was our sales re My husband and I love our "new to us" 2010 Ford Explorer Sport Track we purchased from Hendrick. Our experience has been mixed. Cory was our sales rep. There is much to be said about persistence. There is a fine line between customer service and feeling pressured. Cory walked that line very well. There were moments that he provided all the answers we needed and there were other times that he did not mind to be very curt. He provided many services such as going the extra mile to be sure to correct a problem with the detailing of the vehicle. Somehow the left side of the vehicle was showered with overspray of some sort. Cory made sure the vehicle was buffed and the overspray removed. When the vehicle began leaking when we got home with it, Cory made sure to arrange for us to return it to the dealership for repair. Then there was the fact that he (Cory) didn't want us to view the vehicle on his day off, which just happened to be the only day that we could view the vehicle. He finally made arrangements to be there the day that we wanted to come, but he made it very clear that he had canceled some very important plans with his fiance to be there for us. He also called us continually the afternoon that we were supposed to be there, I think I counted a total of 7 phone calls back and forth. 7 calls in just a couple hours is not necessary. Then there was an issue of having only one key. Cory and I and my husband had several back and forths about how much it would cost to get another one. Cory was determined (and argued) that the key was not chipped and would be no problem to get another. Turns out it IS chipped and will cost us about $150.00 to replace (per our local Ford dealership) Cory also was very adamant making me aware that we could not hold Hendrick responsible for this vehicle because it was NOT a Hendrick vehicle. WHAT???!!! I replied that I purchased this vehicle from Hendrick and although it was a FORD product, Hendrick was the dealership I purchased it from and HE (Cory) was a representative of Hendrick. He used an analogy of me not being able to hold his fiance accountable for something his x-wife did. (???) Will was our finance guy. He has a great personality and did a great job. There have been some bumps along the way on the paperwork end as well. Will worked very hard to offer us some sort of extended warranty that provided us with some protection without breaking the bank. I can't exactly blame Will for this problem, but we are still waiting to be able to tag our vehicle. The 30-day tag will run out in about 10 days or so. We have done everything we were supposed to do, added and paid the insurance, and paid the property taxes. That's where our job has ended and Hendricks begins. I called last Thursday( 2 weeks after the purchase) to inquire what we were supposed to do to get a tag. I spoke to John in finance this time (Will was not in). John told me we should have been given a fed-ex envelope to send a receipt from when we paid the property taxes back to Hendrick so that they could send this receipt over to their title division to forward the title work to Columbia SC for us to then be able to get a tag. John was going to over night the envelope to us on Thursday, May 21. We should have had it on Friday. It has not arrived. I called John back on Saturday morning to make him aware that we had not received our package. Late Saturday afternoon he left me a message that said to check our porches. Fed-Ex will leave these packages there. (Don't you think I did that already?) My husband called yesterday and left a message with John. No return call. I called this morning to speak with Will, he was not in his office and did not have voicemail set up. I called right back and asked for John again and left yet another message. So in summary, we really like our vehicle, great price, low mileage, clean and just what we wanted. But if someone doesn't call us back soon, it will be parked because we can't get a tag. I said that I would not recommend this dealership on the review, but that doesn't apply to everyone I worked with. Some were very helpful and courteous. I just hate that buying a used vehicle is so complicated. More

Ask for Barry! i just purchased a "new to me" vehicle from Hendrick Chrysler Dodge Jeep Ram of Concord this past Thursday/Friday. I am LOVING my little car!!! Barry i just purchased a "new to me" vehicle from Hendrick Chrysler Dodge Jeep Ram of Concord this past Thursday/Friday. I am LOVING my little car!!! Barry Rimer was GREAT! So, when you go in, ask for Barry. :) And the sales manager Joe Owens was very understanding of my wants and needs. I am extremely pleased with the experience and recommend them to anyone looking for a new or "new to them" vehicle. I found mine online and then went to go test drive it. As soon as I sat in it, I knew it was mine. :) Great service!!! Thank you Barry and Joe! I LOVE MY NEW CAR!!!! More

Bought new vehicle My husband and I recently traded in a 2010 Town and Country and a 2012 Dodge Ram for a 2015 Town and Country. The young lady that helped us was Lashan My husband and I recently traded in a 2010 Town and Country and a 2012 Dodge Ram for a 2015 Town and Country. The young lady that helped us was Lashanda Preston. She was very knowledgeable, friendly and easy to communicate with. When I have had to call her on the phone, she always has the answer. Everyone that we dealt with that day was very nice and polite. I would recommend these people to our friends. Thanks for helping us. Ron and Joyce Lemmond Concord, NC More

Great People! Reviewed what I wanted online. When I walked in within two minutes test drove it and went home with it just that simple! I will never drive another BM Reviewed what I wanted online. When I walked in within two minutes test drove it and went home with it just that simple! I will never drive another BMW again after driving this Jeep cherokee limited! More

These Guys Get It! Our salesman was knowledgeable about our dream Jeep, and went above and beyond for us, even after we made the purchase. He was a true customer advocat Our salesman was knowledgeable about our dream Jeep, and went above and beyond for us, even after we made the purchase. He was a true customer advocate, and we have already recommended Hendrick Chrysler Dodge Jeep RAM of Concord to all of our friends. When it came to financing, the man who helped us went out of his way to make sure that we got the best possible rate. This way we were able to add additional protection to our brand new 2015 vehicle without increasing our monthly payment! The auto mall is extremely impressive from the friendly and professional staff to the state of the art grounds and facilities. We can't wait to go back to have our new Renegade serviced in a couple of months. Thank you all so much for the fun and exciting car buying experience!!! More

Best car buying experience! True professionals that care about the customer. Everyone worked as a team to ensure we we were happy! We love our new jeep! I have already told my co True professionals that care about the customer. Everyone worked as a team to ensure we we were happy! We love our new jeep! I have already told my coworkers that they need to check Hendricks out for a new car. More

No more GM or "foreign" cars After owning GM cars most of my life, and "trying" the 'foreign' brand, I am happy to own a truly "AMERICAN" vehicle. My experience with Hendrick's w After owning GM cars most of my life, and "trying" the 'foreign' brand, I am happy to own a truly "AMERICAN" vehicle. My experience with Hendrick's was excellent. I was very pleased with my product specialist, Eddie Papp, who went above and beyond to make my purchase pleasan. More

Fantastic salesman! We had an excellent experience with Brittain Staton with Hendrick Jeep in Concord! Very helpful and knowledgeable with a lot of patience. Will be a re We had an excellent experience with Brittain Staton with Hendrick Jeep in Concord! Very helpful and knowledgeable with a lot of patience. Will be a repeat customer with Hendrick for sure! More

2015 Jeep Wrangler sales man Tom Boyer Tom was an amazing sales man! I told him what I could afford and he made sure he met well under what I could pay monthly which was very impressing. He Tom was an amazing sales man! I told him what I could afford and he made sure he met well under what I could pay monthly which was very impressing. He made everything so easy for me. I couldn't have asked for a better experience. I will be buying another car from hendrick in the future. More

Edward Papp was great! Edward was very helpful, friendly and eager to get the deal done. He was knowledgeable and wanted to make sure I was informed and happy with my purcha Edward was very helpful, friendly and eager to get the deal done. He was knowledgeable and wanted to make sure I was informed and happy with my purchase. More