Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Best salesman Jorgen Malmgren A huge thank you to Jorgen Malmgren whose professional, honest and sincere customer satisfaction and support made my purchase easy and enjoyable. Jorg A huge thank you to Jorgen Malmgren whose professional, honest and sincere customer satisfaction and support made my purchase easy and enjoyable. Jorgen, thank you so much for a wonderful and very sociable experience. I appreciate your friendliness and honesty. I am definitely going to recommend and refer friends and family... I am so pleased with my Ram and with the great experience I had at Hendrick of Concord. More

Inattentive Staff Cost them a Sell After much research, My wife and I decided on a Jeep Grand Cherokee. We came into the dealership fully prepared to purchase a New Model. The initial After much research, My wife and I decided on a Jeep Grand Cherokee. We came into the dealership fully prepared to purchase a New Model. The initial contact was with John who was very helpful and patient as we test drove two different vehicles, a 4x2 and 4x4 version of the Grand Cherokee. We decided on the 4x4 model and started the paperwork. That is where everything went down hill. John informed us that he will need some assistance since this was his first week on the job and we understood. We interacted with a sales consultant named Matt and a gentleman who introduced himself as Jerry. Jerry said he was one of the finance or sales managers, I don't remember. They asked us about our trade and what payment we are looking for. We told them around no more than $450 a month. Jerry said that would be doable and then asked me what I did for a living. I told him I was a paramedic and then he said "Well we need to look at the cheaper model then". I said okay then, run the numbers on both vehicles, so we can compare them. They came back only with the least expensive model, marked up the price $3000 more than they advertised the vehicle online, and offered a monthly payment of $565. They also ignored the sign in the dealership that read $1000 dollar bonus cash that was placed on top of a Grand Cherokee inside the showroom. To add insult, they low balled our trade at $4000, $1500 less that what KBB said we could get for our vehicle on trade. I called them out on the discrepancy of price and they said "That is the best we can do, cause you know everybody wants a Grand Cherokee". At that point, we decided to leave. If they have had listen to us on the price discrepancy and offered all incentives that they advertised we would have driven home in a new vehicle. Stinks because, all other reviews posted about this dealership are excellent. Just wish we could have had the same experience. For the record: $32595 base price-$3000 advertised "internet price"-$1000 dollar bonus cash-$5500 trade allowance-$500 discount for being a public servant (Thankful for this because they did not have to do it)=$22595. $22595 should have been the price they came to us with and they would have had an immediate sale. -Andy More

Introduction to the NEW Pro Master Van While on the hunt for a new company vehicle for my Heating and Cooling Business, after multiple dead end visits to other dealers in the Greater Ch While on the hunt for a new company vehicle for my Heating and Cooling Business, after multiple dead end visits to other dealers in the Greater Charlotte area, I tried one last stop. Upon entering the brand new showroom, I was greeted by Mr. Cory Lyle. While the vehicle I was interested in ( Pro-master Van ) was not his area of expertise, he was more than willing to help me out. I feel like I got the royal treatment from Mr. Lyle and all the staff at Hendrick CDJR. From the test drive to signing on the dotted line, true professionals. When the time arises to add to my fleet, I will definitely return! Sean Reigel @ Reigel Services, Inc. More

Heather Scott was extremely knowledgeable of the Jeep brand as well as ways we were able to "personalize" the car. Scott gladly came in on his day off and sta Scott was extremely knowledgeable of the Jeep brand as well as ways we were able to "personalize" the car. Scott gladly came in on his day off and stayed until almost midnight helping us with any question for concerns we had with our new car. He made car shopping fun!! More

SATIFICATION Was very pleased with working with Barry. He was very professional throughout the entire process and took good care of his customer. If I had to recom Was very pleased with working with Barry. He was very professional throughout the entire process and took good care of his customer. If I had to recommend a salesman, it would definitely be Barry! Thanks you sir for everything. More

By far, the best auto buying experience in my life. From the first phone call to the dealer to the final sales contract, this was the best ever buying experience. Scott Spainhour was/is an outstanding s From the first phone call to the dealer to the final sales contract, this was the best ever buying experience. Scott Spainhour was/is an outstanding salesperson. He stayed until after midnight making sure the car was in perfect shape and that we were comfortable with all the features before driving away. Then, he followed up a day later with a phone call to ask if we had questions; and also followed-up with an email. We felt no pressure during the entire experience. It was more like a personal tutorial about the features of the Jeep than a "sales-pitch". Other dealers should take a lesson from Hendrick Auto. More

Awesome ,Hendrick of Concord make you fell like family . I have never enjoyed buying a new car in the past. That has changed when I walked in to Hendrick of Concord. The staff was first class. The manager an I have never enjoyed buying a new car in the past. That has changed when I walked in to Hendrick of Concord. The staff was first class. The manager and my sales person was so helpful and spot on . The inventory of car was awesome . I will be back and my friends and family will know where to go to fined a great value . Thank you Hendrick Concord ! Billy Sorrell More

Best experience by far buying vehicle Scott Codespot was fantastic to work with, from the initial test drive to delivery of my new Jeep Grand Cherokee Overland. He was easy to work with, Scott Codespot was fantastic to work with, from the initial test drive to delivery of my new Jeep Grand Cherokee Overland. He was easy to work with, no pressure at all and he made sure all of my questions were answered. There was no haggling over price as the best price he presented was a deal closer and in line with my expectations. He spent a considerable amount of time going over all of the features of my Overland Grand Cherokee when I took delivery of my jeep. He has contacted me since the purchase to make sure all was going well and to see if I had any questions. Very pleased that my Jeep comes with 2 years of free scheduled service and first four oil changes are covered as well. I will stay with Hendrick Jeep of Concord for my future purchases. More

Great experience at a Great dealership! I would highly recommend this dealership! Great service, very friendly people and sold a car to me that I love! Go see them, you won't be sorry! I would highly recommend this dealership! Great service, very friendly people and sold a car to me that I love! Go see them, you won't be sorry! More

Purchase of Used Car Visited dealership looking at cars. Matt Starnes talked to me and was willing to show me the vehicles I was interested in. Matt worked with me to com Visited dealership looking at cars. Matt Starnes talked to me and was willing to show me the vehicles I was interested in. Matt worked with me to complete sale of 2013 Nissan which I purchased at what I was satisfied was a good deal. Matt was very professional and helpful throughout the entire transaction. Great customer service skills and respectful of time and concerns. Matt took the car and had it detailed, filled with gas and ready to go by the time the financial information was completed. Very courteous and professional. More