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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
1,430 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 1,430 reviews

November 27, 2023

Brian Dowless did good. Lexus did good in honoring a defect on a 10 year old car. More

by roger.shaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless, Vanessa Hardley
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Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello Roger.shaul, we appreciate you taking the time to leave us this feedback. Thank you for choosing Hendrick Lexus Charlotte!

Helpful
November 27, 2023

Best dealership! ! Wonderful customer service in all areas. Especially Chad Lamprey, Jayden Colfil, & Zay Patterson!!! More

by redheadseamans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Lamprey
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Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Redheadseamans, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We'll be sure to pass along these comments to our team!

Helpful
November 26, 2023

Dave Machold always provides great service. He communicates well about the service provided. He’s great. More

by AT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hello At, we appreciate you taking the time to leave us this feedback. Communication is soooo important. Thanks again for choosing Hendrick Lexus for all of your service needs!

Helpful
November 25, 2023

Ralph is an extraordinary representative for the dealership. He is kind, knowledgeable, professional, and patient. He answered all of my questions and showed me features that he felt would be helpfu More

by Winda.hampton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Hill
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Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Winda.hampton, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Ralph is exceptional and we are lucky to have him. Thank you for sharing!

Helpful
November 25, 2023

Got the runaround for 2 days from internet sale asked to speak to the used car mgr explained that I was a former USED CAR DIRECTOR for Hendrick automotive and he just tried to pass me off to another salespe More

by golfatbc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Used car mgr, Nick Mainor
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Golfatbc, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Ryan Ruland at 704-594-1706. We look forward to hearing from you soon.

Helpful
November 25, 2023

Brian Dowless was most informative and helpful. Brian exhibited excellent customer service and was very knowledgeable. More

by Ms. Harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Ms. Harrison, your satisfaction is our top priority and Brian understands that! Thank you for sharing.

Helpful
November 25, 2023

Great customer service from Brian Dowless and great care given to my vehicle. Always a great experience. More

by missmickey75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Missmickey75, we are glad we could help! If you need anything at all, please don't hesitate to reach out!

Helpful
November 24, 2023

Hayden was outstanding! So patient as I enemy back and forth on models. Ralph in technology did a great job explaining all the fields. Gentleman in Finance name started with More

by petersonjillian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden Sales, Ralph Technology and Guy with D in fainace. 5 stars for all
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Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Petersonjillian, thank you so much for your positive comments about Hayden, Ralph, and the rest of the Hendrick Lexus team! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
November 20, 2023

Have always found the service department and Mike Mirek to be professsional in their service and explanation of what was being done. More

by whgill3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Whgill3, we really appreciate your feedback! Mike does an excellent job and we are lucky to have him on the team. Please let us know if you need anything else!

Helpful
November 19, 2023

Service Department, technology agents, telephone operator all very good.Sales unprofessional even rude.I. can't remember managers name but I did write a review..I won't return to lease another Lexus . More

by Ziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Mirek
Report | Print
Dec 01, 2023 -

Hendrick Lexus Charlotte responded

Hi Ziggy, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Ryan Ruland at 704-594-1706 to discuss further. Thank you, we appreciate your time.

Helpful
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