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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,131 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,131 Reviews of Hendrick Lexus Northlake

November 05, 2022

The service department always handles my service well. I typical don’t work with one service advisor intentionally and ther service is always great. More

by Carlotta.McClain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 30, 2022 -

Hendrick Lexus Northlake responded

Carlotta, thank you so much for your incredible 5-Star rating of our service team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit.

November 03, 2022

As always Chase Ward continued to show great customer service along with the team. The service has always been great and consistent. Keep it up More

by coronet.realty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2022 -

Hendrick Lexus Northlake responded

Coronet, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are so pleased to hear Chase provided you the 5-Star Lexus experience and look forward to serving you again during your next visit.

November 02, 2022

Chase Ward never fails to do a professional job! He recommended a couple procedures which were coming up before the end of the year? He's pleasant and always a pleasure to work with.......perfect More

by Teerific
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 02, 2022 -

Teerific responded

Excellent....

Nov 02, 2022 -

Teerific responded

Excellent....

November 02, 2022

Chase was very patient and kind explaining the service needed. The customer service was great! More

by Nashita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 30, 2022 -

Hendrick Lexus Northlake responded

Nax, thank you so much for your incredible 5-Star rating of Chase and our team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit.

November 02, 2022

From the moment we walked in we were treated like VIPs. Our sales consultant Vinny Estrada, did an outstanding job of explaining the features, functions and benefits of the SUV product line which helped us More

by Inky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock Ward, Vinny Estrada
Nov 24, 2022 -

Hendrick Lexus Northlake responded

Inky, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

November 02, 2022

They got me in and out in 2/3 the time I expected. Very pleasant staff and super accommodations. I especially appreciate Chase Ward. He is ready to answer questions and set up appointments, always wit More

by Patti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Patti! We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 02, 2022

Chase Ward was an excellent advocate for Hendrick's Lexus (Northlake) as well as for the Lexus automobile. He was very thorough in his explanations and suggestions. More

by pete
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2022 -

Hendrick Lexus Northlake responded

Pete, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are so pleased to hear Chase provided you the 5-Star Lexus experience and look forward to serving you again during your next visit.

November 01, 2022

Everyone was very helpful and this was by far my most enjoyable car buying experience to date! More

by Brandi0027
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Vinny Estrada
Nov 24, 2022 -

Hendrick Lexus Northlake responded

Brandi, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Vinny and James provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Welcome to our Hendrick Lexus Northlake family!

October 29, 2022

From the moment I entered Hendrick, I was treated with respect and kindness. Reception staff was attentive and offered me drinks and snacks. (That always gets an Italian girls attention)). Anyone I pass More

by Linda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel in Tech Support. I’ll be asking for his expertise often. , Ed McCreery, Robbie Strickland, Jeff Nowacki, Nayris Abreu
Nov 01, 2022 -

Hendrick Lexus Northlake responded

Linda, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are blown away by your kind words about Nayris, Robbie, Jeff, and Samuel. Congratulations on your new Lexus and hank you for being part of our Hendrick Lexus Northlake family! PS Please feel free to reach out to Samuel and and our technology as often as you need to! That's what we are here for!

October 28, 2022

I don't usually ask for a specific service tech but have done just that with Eddie Hart. Great guy, excellent service and totally accommodating. More

by angandjer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Nov 01, 2022 -

Hendrick Lexus Northlake responded

Ang, thank you so much for your incredible 5-Star rating of our team at Hendrick Lexus Northlake. We truly appreciate your kind words and look forward to sharing them with Eddie and our service team. Thank you for your loyalty!

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