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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,106 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,106 Reviews of Hendrick Lexus Northlake

October 07, 2022

Chase Ward and the Service Manager provided exemplary customer service and exceeded my expectations. Great job! More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Shepherd, Chase Ward
Report | Print
Oct 26, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Chase and our team.

October 06, 2022

I had my Lexus LS460 serviced at HENDRICK LEXUS Northlake last week, Received first class service from Eric Edwards. They alway do a nice job! More

by hmorganss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Oct 26, 2022 -

Hendrick Lexus Northlake responded

H. Morgan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words about Eric and our team. We look forward to serving you and your LS460 again during your next visit!

October 06, 2022

We are extremely pleased with service provided by Robert , James and Jose. Robert helped us through each step and made the purchase experience very pleasant. Tech team was knowledgeable and answered all que More

by divya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Rostam Rafie, Robert Marock
Report | Print
Oct 26, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Divya! We are thrilled to hear Robert, James, and Jose provided you the Lexus experience while assisting you with finding the perfect vehicle. Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

October 06, 2022

Chase Ward always delivers great customer service. I'll ask request him every single time. Always a pleasure! More

by gloverjared
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Oct 13, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Jared. We are honored to receive your 5-Star rating and truly appreciate your kind words about Chase and our team. Thank you for your loyalty!

October 05, 2022

I was very pleased with my service. Chase Ward was very friendly and very knowledgeable of the service that I needed according to the mileage on my vehicle. All questions were answered More

by phdunnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Oct 08, 2022 -

Hendrick Lexus Northlake responded

PH, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

October 05, 2022

Chase Ward was amazing. He was thorough and attentive. Promote him now please! Thank you for the service More

by atkinsont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Oct 13, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words about Chase and our team. Thank you for being part of our Hendrick Lexus Northlake family! (We will work on the promotion!)

October 05, 2022

The service is always first class. I’m always treated with courtesy, the waiting area is comfortable, service needs are explained in full AND I get a video of my car in the service bay More

by torts-goners.0a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Oct 13, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words about Chase and our team. Thank you for your loyalty!

October 05, 2022

Chase Ward is the best service advisor! He’s very attentive and cares about the guests. Always my go to! More

by danasmile30
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Oct 26, 2022 -

Hendrick Lexus Northlake responded

Dana, thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Chase and our team. Thank you for being part of our Hendrick Lexus Northlake family!

October 04, 2022

Chase Ward did an outstanding job as usual. Chance was polite, professional, & communicative. Always a pleasure. More

by JBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Oct 08, 2022 -

Hendrick Lexus Northlake responded

JBE, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

October 04, 2022

I would like to thank Eric Edwards for great customer service. He is very knowledgeable with his service. More

by Shenappark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Oct 26, 2022 -

Hendrick Lexus Northlake responded

Shenappark, thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Eric and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

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