Hendrick Lexus Northlake

I was disappointed by the lack of attention to detail. Went in for a tire inspection due to a small leak. Took 3 reminders to obtain the requested picture of the damaged area. Then, the picture was p Went in for a tire inspection due to a small leak. Took 3 reminders to obtain the requested picture of the damaged area. Then, the picture was presented to me without proper social distancing protocol! Could not view the picture prior to making a replacement decision :( More

Worked with new service agent today or new to Me.He did Worked with new service agent today or new to Me. He did not review work summary before I left property. This should be standard procedure. Worked with new service agent today or new to Me. He did not review work summary before I left property. This should be standard procedure. More

Matt Dubin was excellent. He was courteous, knowledgeable and helpful. The dealership was really nice. The waiting area/lounge was spacious, clean, bright and the seats were so comfortable. They provide a wi and helpful. The dealership was really nice. The waiting area/lounge was spacious, clean, bright and the seats were so comfortable. They provide a wide choice of coffees and soft drinks and plenty snack food to choose from. More

30,000 MILE SERVICE -- MATT DUBIN This is a first class dealership -- and -- every employee at this dealership is very professional - Matt Dubin has b This is a first class dealership -- and -- every employee at this dealership is very professional - Matt Dubin has been my service representative for the last several times that I have been here at Northlake ! Matt is excellent in every way ! He makes my visit very pleasant . More

Service and Inspection M'y vist, as always was well welcomed. Well pleased with service received; need for service was explained with all questions asked and answered. Hats M'y vist, as always was well welcomed. Well pleased with service received; need for service was explained with all questions asked and answered. Hats off to all involved especially to Eric Edwards, Service Advisor. More

I absolutely LOVE going to the Northlake Lexus dealership! My car is a 2015 Lexus and I ONLY take it to the Northlake Lexus. I trust their service department and Eric Edwards is my service expert. They alway My car is a 2015 Lexus and I ONLY take it to the Northlake Lexus. I trust their service department and Eric Edwards is my service expert. They always give me good advise and I trust their expertise. James is great to go to when you need a car. See how I know them and they know me and my family as well. You feel like you matter when you not only spend your hard earned money but you also feel like you're getting your money's worth. We have a great relationship and I refer everyone to this dealership! More

The experience and level of servant mentality was absolutely phenomenal. Buying a car has never been so amazing and enjoyable. The atmosphere is very positive and warm as well. You see smiles and you absolutely phenomenal. Buying a car has never been so amazing and enjoyable. The atmosphere is very positive and warm as well. You see smiles and you hear laughter which definitely set the tone and ambience of the experience that is to be made. The staff showed great patience, integrity and leadership! Again, a great example of servant leadership and mentality, something that is not often seen or felt in many places. Best part, it truly comes from the culture and the heart of the establishment and the people within. More

Very professional I was a bit worried coming in because I had only seen the car online and my trade-in had been negotiated site unseen. Plus I had to travel quite a dis I was a bit worried coming in because I had only seen the car online and my trade-in had been negotiated site unseen. Plus I had to travel quite a distance so it would be painful to walk away from a deal and the sales staff knew this. Despite these issues, all of the staff were very professional and true to their word. No surprises or last minute snags. Everything went very smoothly and I was happy with the entire process. More

Long but appreciative of the patience of Sean. First experience with Hendrick Lexus. Came in to purchase a non-lexus pre-owned vehicle. Kudos to Hendrick for hiring such an attentive and patient e First experience with Hendrick Lexus. Came in to purchase a non-lexus pre-owned vehicle. Kudos to Hendrick for hiring such an attentive and patient employee as Sean Cook. although the process was incredibly long, which was interesting as there were not that many customers in the showroom - Sean made the time spent quite pleasant. i do feel that with Sean, i was treated as if i had purchased a Lexus, which speaks volumes about this young man. Keep up the good work Sean and i do hope you get compensated well for all of the time you spent on this transaction! BTW - why isn't Sean's name listed below? More

I had a Great experience! Nice staff! I am so happy with my RX and the service was great. Never worked with such a great team. my RX and the service was great. Never worked with such a great team. More