Hendrick Lexus Northlake

Eric Edward's professionalism and care have been why we are a repeat customer for the past almost 7 years. He gives us the confidence that our vehicle will be well taken care of, and we've never been disap are a repeat customer for the past almost 7 years. He gives us the confidence that our vehicle will be well taken care of, and we've never been disappointed. We've dealt with some others if Eric was unavailable and while all were good, there's something with Eric that we've found engaging. If you have an Employee of the Year or similar recognitions, we wholeheartedly vote for Eric. He embodies qualilites that we associate with Lexus Service. Regards, Uday More

Eric Edwards is always so knowledgeable. I did not even know there was a recall but he informed me there was and that it would be taken care of on this visit. I was given a loaner and was able to run my e know there was a recall but he informed me there was and that it would be taken care of on this visit. I was given a loaner and was able to run my errands and and make some needed shopping trips. More

Disappointed , jsticker you placed in car. Stated oil change was due, I set appointment time, was told you were running behind. Returned and waited 1 1/2 hours, was told I didn’t need a oil change, but change was due, I set appointment time, was told you were running behind. Returned and waited 1 1/2 hours, was told I didn’t need a oil change, but needed tire rotation. You need to be a little more considerate. I understand with the virus you may be short on staff. Just keep customers more informed. More

My husband and I have recently worked with Eddie Hart In scheduling service appointments for both our Lexus vehicles. A nice lady came to pick up and deliver our cars in Shelby, an especially nice service d scheduling service appointments for both our Lexus vehicles. A nice lady came to pick up and deliver our cars in Shelby, an especially nice service during Covid. Eddie has been wonderful in checking in with us, making sure our cars were serviced properly and quickly. Eddie exceeded any of our expectations and dealing with him has been an absolute delight! He is very professional and trustworthy. We will look forward to future dealings with Eddie. More

Comfortable area to wait during service if you choose. Loaners available, or a possible Lyft ride provided. Professional service staff and mechanics. When we bought our 3 cars there over the past 6 year Loaners available, or a possible Lyft ride provided. Professional service staff and mechanics. When we bought our 3 cars there over the past 6 years, they weren't pushy at all and the transaction was effortless. More

Hendrick Lexus Northlake has excellent sales, service and support staff. Three different Service Advisors have helped us and all have been excellent. Highly Trust Hendrick! support staff. Three different Service Advisors have helped us and all have been excellent. Highly Trust Hendrick! More

Hendricks Northlake has provided excellent service as well as sales. I have purchased two vehicles here and have all service preformed here. Very professional. I trust my RX350 because I feel it has b well as sales. I have purchased two vehicles here and have all service preformed here. Very professional. I trust my RX350 because I feel it has been maintained to the highest standard. I want to recognize Lucien Dobre in the Service Dept. More

I had a service performed and 3 recalls completed at this dealership. The Service Advisor was friendly and very informative. They took the extra step to ensure my car stayed cleaned and sanitized. I definite dealership. The Service Advisor was friendly and very informative. They took the extra step to ensure my car stayed cleaned and sanitized. I definitely recommend people to not hesitate to use this dealership. More

Jay Miano did a fantastic job matching the perfect car to our senior needs. He was patient and thorough and worked diligently see that our luxury needs were met with a fair yet affordable cost. We visited our senior needs. He was patient and thorough and worked diligently see that our luxury needs were met with a fair yet affordable cost. We visited several other luxury car dealers and the sales staff were likewise very competent and professional. Jay went the extra mile to ensure our vehicle needs were met. We would be remiss not to mention Jeff, Josh, and Jacob, all of whom were likewise professional and competent throughout the entire process, despite the fact we stayed after hours to accept delivery. The entire team we worked with answered all our questions, inquiries, and assured our complete satisfaction. Kudos to the entire staff for allowing our experience to exceed our expectations. More

Very good experience. Went above and beyond our expectations. Lucian was very helpful, the loaner was great...my car was clean and ready to go when promised. expectations. Lucian was very helpful, the loaner was great...my car was clean and ready to go when promised. More