Hendrick Lexus Northlake

Excellent customer service very comfortable. Jasmine made me feel at home. Jasmine also gave me the information on a past vehicle that was serviced. Thank you me feel at home. Jasmine also gave me the information on a past vehicle that was serviced. Thank you More

I gave a 3 because the delivery team they used to pickup and deliver my car fell through at the end. The dealership was great. Their vendor for delivering the cars, not so much. and deliver my car fell through at the end. The dealership was great. Their vendor for delivering the cars, not so much. More

All members employed at this dealership are very professional, kind and hospitable. Never have I experienced or witnessed any demeaning or degrading conduct displayed By them. They ready and willi professional, kind and hospitable. Never have I experienced or witnessed any demeaning or degrading conduct displayed By them. They ready and willing to go out of the way to service you More

Very professional, from start to finish. They met/greeted me right away when I pulled in. Gathered information, went over work I needed done and pricing. Escorted me to the waiting area and ame met/greeted me right away when I pulled in. Gathered information, went over work I needed done and pricing. Escorted me to the waiting area and amenities. Kept me updated on progress and when completed washed, vacuumed and disinfected my car. More

We purchased our first RX350 from Northlake in 2013, and became a repeat customer in 2020 because of the ease of doing business with every aspect of the dealership. Returning for service is always a pleasan became a repeat customer in 2020 because of the ease of doing business with every aspect of the dealership. Returning for service is always a pleasant experience. More

I love visiting Lexus Northlake! Chase is always a pleasure to work with and he is super accommodating and an overall gentleman! Such great customer service! pleasure to work with and he is super accommodating and an overall gentleman! Such great customer service! More

Lexus Northlake is an excellent dealership in all areas. My recent visit was for a 150K mile service. The work performed was excellent. Lucian Dobre, Service Adviser, always communicates well and treats me My recent visit was for a 150K mile service. The work performed was excellent. Lucian Dobre, Service Adviser, always communicates well and treats me as a valued customer. I choose to always work with Lucian when I visit the dealership. Lucian is the consummate professional. More

The customer services at Northlake is great! My service representative Josh D is informative and gives me the information and update on my services needed at each visit. My visit in the waiting area is alw representative Josh D is informative and gives me the information and update on my services needed at each visit. My visit in the waiting area is always a pleasure. I am able to catch up on reading and research on several business projects! Time well spent in a pleasant environment! More

Great service Thanks again Hendrix Lexus for a great job. Josh our service advisor was on top of everything as usual. Thank you. We have been going to this dealersh Thanks again Hendrix Lexus for a great job. Josh our service advisor was on top of everything as usual. Thank you. We have been going to this dealership for years and would always recommend you to friends. More

Everyone is extremely courteous and helpful Milton Jackson (Salesman) was extremely accommodating and patient as we made the deal happen. Eric Edwards (Service Manager) is always a joy to work Milton Jackson (Salesman) was extremely accommodating and patient as we made the deal happen. Eric Edwards (Service Manager) is always a joy to work with. I trust what he says about my car and trust is very important to me when discussing maintenance because it’s complicated. He is professional, knowledgeable and an all around nice person. David Feingold got me through all the paperwork with little stress. His advice was on par. Jacob Cornell, Delivery Specialist, talked me through all of the new technology. I will keep his number on speed dial. Overall an excellent, car maintenance and buying experience. More