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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,609 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,609 Reviews of Hendrick Lexus Northlake

August 31, 2023

A class dealership. From the time my wife and I walked in two weeks ago till today when we picked up her new Lexus RX350, it has been a pleasurable experience. “Coach” i More

by Jpopewos@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vincent "Coach" Williams
Sep 04, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Coach and our team at Hendrick Lexus Northlake, J. Popewos! We are thrilled to hear Coach provided the 5-Star Lexus experience while helping you and your wife find the perfect Lexus RX. Congratulations and welcome to our Hendrick Lexus Northlake family!

Sep 04, 2023 -

Jpopewos@gmail.com responded

Took a trip this weekend in our new RX350. Amazing car!!!

August 30, 2023

Hendrick has talented, competent salespeople and staff. One of those is Sal Rizzo. Sal treated us with such kindness and respect.. His deep knowledge of the Hendrick dealership and his patience helped us More

by ntyson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Sep 04, 2023 -

Hendrick Lexus Northlake responded

N. Tyson, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Sal. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

August 30, 2023

We could not have had a better experience than we did at Northlake Lexus. Sal Rizzo was an outstanding representative of your company. His competence and his kindness lead us through the process in a very c More

by etyson2@windstream.net
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Sep 03, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, E. Tyson! We are thrilled to hear Sal provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 30, 2023

The staff in the front of the store are friendly and accommodating! They made the purchase process very easy’ More

by Yohnjeffrey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, James Rafidi, Rostam Rafie, Jackie Layne
Sep 04, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Jeff! We are thrilled to hear our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and thank you for being part of our Hendrick Lexus Northlake family!

August 29, 2023

We bought a 2021 Lexus GX460 from Hendrix Lexus Northlake in August 2021. Our salesman and support staff worked hard to be sure we purchased a vehicle that both my husband and I would love. And we do love ou More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Mark Dockx, Omar Licout
Sep 04, 2023 -

Hendrick Lexus Northlake responded

Sandy, thank you so much for taking the time to share about your experience with Lucian, Omar, and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words and loyalty. Thank you for being part of our Hendrick Lexus Northlake family!

August 29, 2023

Robert was great to work with . His. Patience was top notch and he took his time to answer all of my questions . He responded to emails and calls quickly. I enjoyed the process and More

by lamondad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock
Sep 04, 2023 -

Hendrick Lexus Northlake responded

Lamondad, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

August 29, 2023

Bought second Lexus this week. Salesmen very helpful and professional but also friendly. Service on first car usually good with one major setback due to service error. I was loaned More

by judith
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Miano, James Rafidi, Vincent "Coach" Williams
Sep 04, 2023 -

Hendrick Lexus Northlake responded

Judith, thank you so much for taking the time to share about your recent experience with Jay, Coach, and our team at Hendrick Lexus Northlake. We truly appreciate your kind words and loyalty. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email our Service Manager, David.Shepherd@HendrickAuto.com. Thank you again for your positive feedback!

August 28, 2023

Great customer service from Mr Williams on Saturday. He took time out to help my wife to get her dream car. Thank you More

by Huff611
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams
Aug 31, 2023 -

Hendrick Lexus Northlake responded

Huff, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach Williams provided you both the 5-Star Lexus experience while assisting your wife with finding her dream vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 24, 2023

I absolutely loved working with Vinny an astounding salesman. He convinced me to buy a brand new Lexus RX wonderful experience. More

by Julia Hogwartz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Estrada
Aug 31, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Julia! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your new Lexus RX and welcome to our Hendrick Lexus Northlake family!

August 24, 2023

This was my first Lexus purchase. The employees from entering the facility to leaving with my purchase provided and continue to provide great customer service. Robert was fantastic! V More

by Melanie_618
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Robert Marock
Aug 31, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Melanie! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding your first Lexus. Congratulations and welcome to our Hendrick Lexus Northlake family!

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