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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,627 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,627 Reviews of Hendrick Lexus Northlake

August 24, 2023

I purchased a car from Coach Vinson Williams experience was excellent. He was honest about the trade, the new purchase in the future history of the vehicle I think he’s five star. More

by Enorman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Vincent "Coach" Williams
Report | Print
Aug 31, 2023 -

Hendrick Lexus Northlake responded

Norman, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Coach. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

Helpful
August 23, 2023

Satisfied with eventual purchase. Coach was very helpful after first choice was sold. This is our fourth Lexus from Hendrick but first from Northlake. We need a lot more training on t More

by Mr Phil
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yaf in technology: 5 stars, Ed McCreery, Jay Miano, Sean Cook, Vincent "Coach" Williams, Eddie Hart
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Mr. Phil, thank you so much for taking the time to share about your recent experience with Coach, Eddie, and our team at Hendrick Lexus Northlake. We truly appreciate your Lexus loyalty and are honored to welcome you to our Hendrick Lexus Northlake family. Please do not hesitate to reach out to Yaf, or our technology team at (704) 379-4040 to discover and experience the new technology and features in your ES300h!

Helpful
August 23, 2023

Vince was excellent to work with. I would recommend him to my friends in Charlotte More

by Adamsbts
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Miano, Sean Cook, Vincent "Coach" Williams
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Adams! We are thrilled to hear Coach provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

Helpful
August 23, 2023

Very fast and efficient oil change! I will definitely return for future car needs. I worked with Josh Rozelle and Leon Oppong, both great to work with! More

by laurencreech00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Lauren, thank you for taking the time to share about your recent service visit with Josh, Leon, and our team at Hendrick Lexus Northlake. We are honored to earn your 5-Star rating and look forward to serving you again during your next visit. Thank you for your loyalty!

Helpful
August 22, 2023

Brock did an amazing job keeping me updated with my car. Great customer service. I’ll be back. More

by kaylynjones7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 25, 2023 -

Hendrick Lexus Northlake responded

Kaylyn, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

Helpful
August 22, 2023

Brock was very helpful and communicated the service details so they were easily understood, He was able to get my car serviced and I was on the road in record time. As always great customer service. More

by beckyhc9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 25, 2023 -

Hendrick Lexus Northlake responded

Becky, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

Helpful
August 22, 2023

Always have great service and communication from the service department at Hendrick Lexus Northlake. Shout out to Brock! More

by shanvlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 25, 2023 -

Hendrick Lexus Northlake responded

Shanvlas, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

Helpful
August 22, 2023

They care about their customers and the service is phenomenal! Fantastic car dealership and service department. More

by clyates1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Mr. Yates, thank you so much for taking the time to share about your recent service visit at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your kind words with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
August 22, 2023

Thanks Brock ward for on time service and minimum wait time. The service video was very useful and informative. More

by divya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Brock Ward
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Divya, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We look forward to sharing your positive feedback about Brock and our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
August 22, 2023

Have always enjoyed this dealership and the service that is provided whether it be sales or service, they are great! More

by Jesusgt271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Jesus, thank you so much for your 5-Star Review of Hendrick Lexus Northlake. We are thrilled that you enjoyed your time with Brock. Thank you for being a part of our Hendrick Lexus Northlake family!

Helpful
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