
Hendrick Mazda Mall of Georgia
Buford, GA
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Sonya is just about the friendliest person you've ever met, but also knowledgeable about her product. We actually pretty much enjoyed our day when out buying a car! Thank you Sonya for a pleasant day ever met, but also knowledgeable about her product. We actually pretty much enjoyed our day when out buying a car! Thank you Sonya for a pleasant day and for your sincere interest in our family/purpose for the vehicle. More
I wanted an SUV and researched the CX5 which had great I wanted an SUV and researched the CX5 which had great ratings Live near mall of ga. Met with Eldin the sales rep. He really new all about this S I wanted an SUV and researched the CX5 which had great ratings Live near mall of ga. Met with Eldin the sales rep. He really new all about this SUV. We went for test drive and he continued to explain the features in great depth. No pressure first meeting. He wanted to make sure we loved this vehicle. Advised him we were looking around. Advised him that unless we received a fair trade value for our car we would not consider this dealership further. He made sure we brought our car in when the manager was there who evaluated the car. The dealership also offered to give me the cx5 for the day just to drive it around and be sure. We were offered exactly what we wanted on the trade (actually a little more). He told me all the books they use, black book, blue book etc to get the value and of course the condition of the car. We went for a second test drive with Eldin and he answered all of our additional questions and were sold on the vehicle. He also gave us the option of test driving it by ourselves. Now time for the negotiations. We advised If we could not make a deal we would go to another dealership. Eldin was awesome and he came in with the price we wanted to pay. This was actually a very good smooth transaction since I am usually so stressed out buying a car. We did great with the interest rate. Eldin sent an awesome thank you note for buying the car from him. He also is available for any questions that I have in the future. I feel that Eldin and Mazda Mall of Ga went out of their way for me to have a great experience buying this car! More
Both Amanda and Sonya were just so courteous and friendly over the phone. We were planning to purchase this vehicle in Georgia despite our living in St. Augustine, FL. We got to meet the management at Hendr over the phone. We were planning to purchase this vehicle in Georgia despite our living in St. Augustine, FL. We got to meet the management at Hendrick Auto in Atlanta, as they had an exhibit booth at the AARP convention this past month. They held seminars during the day, had some nice cars on display, and were just so good to talk to, and very candid and honest. The deal fell through as we thought we would get the end of month Mazda incentive ($2,000 cash back) plus 0% financing on the balance (after we would sell our current car). But there was a misunderstanding and this was not the case. I believe it was an honest misunderstanding and was not to mislead the customer. So given we would not get the deal, it became less attractive to go through the expense of traveling to Georgia for the car. They did offer that someone would drive it to us, but we didn't desire that option. They did all they could do win our business. More
I went to Hendrick Mall of Georgia Mazda for my first car buying experience. I had always heard so many negative things about car sales and the whole process, so I was not looking forward to it. Luckily I ha buying experience. I had always heard so many negative things about car sales and the whole process, so I was not looking forward to it. Luckily I had Sonya to walk me through the whole process and she could not have been more helpful. With Sonya, none of the stereotypical car salesman qualites were there. She really listened to what I wanted in my car, my price range, and I never felt pressured by her to stray from what I came to buy. She answered any and all questions I had, found me the perfect car, and was a joy to work with. Even after she had to take unexpected time off, she took the time to call and check in with me to make sure everything was going smoothly. Sonya is the best and I would not have bought a car from anyone else!!! THANKS SONYA!!! More
Sonya Chung at Mall of Georgia Mazda made the entire experience worth it. She was so friendly and helpful without being overbearing or pushy. I never felt pressured to purchase the vehicle, she even w experience worth it. She was so friendly and helpful without being overbearing or pushy. I never felt pressured to purchase the vehicle, she even went out of her way to find the perfect vehicle for us. She entertained my children so we could look at the car and finish paperwork without distraction. She took what was probably the worst test-drive of her life as our 12 week old son screamed his head off. She was so informative and encouraging and took the time to answer all of our questions. It was like talking to a friend rather than a sales-person. Theresa Tate walked us through all the paperwork. Again, she was informative and encouraging never pushy. She took the time to answer our many questions (we take this process very seriously :)). They were both what truly helped us make the decision to purchase the car at Mall of Georgia Mazda. We can't thank them enough! More
At 50 years old, I have purchased many vehicles. And I left every dealership feeling as if I need to shower to wash the grime and slime off! However, that changed last month... My wife and I recently d left every dealership feeling as if I need to shower to wash the grime and slime off! However, that changed last month... My wife and I recently decided to purchase a new car and, after performing some basic research, we narrowed the options down to a few SUVs. And to avoid the "feeding frenzy" that seems to occur whenever we step onto a dealership's lot, we decided to visit them on a Sunday morning...Apparently others shared our strategy because, upon arriving at each lot (Acura, Volvo and Mazda) we found plenty of other people walking around. Glancing at his business card over lunch, we discovered Dan was the General Manager. Surprised the GM did not try to sell us a car before we got off his lot, we decided to go back to Hendrix Mazda Mall of Georgia first... When we arrived, Dan introduced us to Eldin (Client Advisor) who took the time to find a CX-9 with the exact oprtions we were looking for...After a short test drive, we began the [usually] painful negotiation process. Although there was some negotiation required, it was minimal because Dan and Eldin worked together to give us top dollar for my trade-in and the discount we wanted on the new vehicle. If you are considering a Mazda in the future, I would strongly recommend that you visit Hendrick's Mazda Mall of Georgia...And if you ask for Eldin / Dan, they may save you a great deal of time because you will not have a reason to visit other dealerships. More
I can honestly say this was the best car buying experience we have ever had. Sonya Chung was our sales rep and I would recommend you request her for your car buying needs. She was patient, helpful experience we have ever had. Sonya Chung was our sales rep and I would recommend you request her for your car buying needs. She was patient, helpful and VERY honest. Qualities you typically do not associate with a auto sales rep. The process was painless and pleasant. We got a tremendous deal and actually felt good about the experience. Sonya is a hidden gem and Hendricks Mazda needs to hold onto her for many many years to come. Great job Sonya!!!! More
What a great place to buy a car from, the no pressure approach was something new for me as in the past this was not the case with car dealers. Sonya Chung was excellent in helping me select the right Ma approach was something new for me as in the past this was not the case with car dealers. Sonya Chung was excellent in helping me select the right Mazda CX5 with all the options available for this model. I never felt obligated or pressured in anyway, she helped and explained all my options very well. And I ended up getting the CX5 Grand Touring pretty much loaded. Keep up the great work You Rock Sonya. John Balmforth A New Mazda owner.. More
Sonya was wonderful to work with. She didn't pressure us but handled us very professionally and personably. Also, the Finance Department worked to find us a lower rate! us but handled us very professionally and personably. Also, the Finance Department worked to find us a lower rate! More
Amanda Pugh is a very pleasant and attentive salesperson. She found a vehicle which met our families needs and was very helpful when my wife accidently tripped. She also kept our four year old granddaughter She found a vehicle which met our families needs and was very helpful when my wife accidently tripped. She also kept our four year old granddaughter involved and happy while we were in the sales process. Very professional! Theresa Tate was also very adaptive and creative during the financial process and also very pleasant with whom to do business.. Hendricks Mall of Georgia Mazda has some really fine people working for them. Oh yes, the 2014 CX5 is just super and we have been enjoying it! Sincerely, Richard White More