Hendrick Mazda Mall of Georgia

As a writer/editor, I avoid using cliches; however, sometimes experiences are best shared using commonly accepted and easily recognizable colloquialisms. In this case, my experience with Sonya may very sometimes experiences are best shared using commonly accepted and easily recognizable colloquialisms. In this case, my experience with Sonya may very well best be described with the following: this powerhouse of a lady can sell "ice to an eskimo." Sonya is the quintessential professional. She is not at all "pushy" and she emanates compassion with her down-to-Earth and delightful personality. I spent about 8 hours at the dealership because I had so many variables to explore regarding my new purchase. There was not a single moment where I felt pressured to make a decision, nor did I feel unduly influenced by her to make any purchase at all. She's a "real" person—not someone you usually think of as a salesperson—and she makes the entire car-buying experience feel more like the beginning of a friendship rather than a business transaction. I also believe that her personality and approach is genuine and not just a well-orchestrated sales tactic. She's a nurse, by training (as her portfolio/story book that she shares will show), and her compassion for helping others is genuine. My purchase today is the fifth time I've purchased a new car and the overall experience was by far the best. More

I have been purchasing a lot of vehicles in the past 40 years . This was by far the best purchasing experience ever! Honesty and integrity seem to be a lost virtue in todays world. Not so, with Sonya and years . This was by far the best purchasing experience ever! Honesty and integrity seem to be a lost virtue in todays world. Not so, with Sonya and Adon. My wife and I were so blessed to have Sonya as our client advisor and say without a doubt, Mazda has a jewel with her on their team. More

I purchased a Mazda Miata from this dealership. The car selection process was handled by the dealership through contact with Sonya Chung and the vehicle she selected for me was perfect based on the criteri selection process was handled by the dealership through contact with Sonya Chung and the vehicle she selected for me was perfect based on the criteria I suggested via e-mail and telephone conversations we had prior to me visiting the dealership. I traveled two hours to get to the dealership from central Ga. Sonya actually met me a few miles from the dealership with the vehicle and enabled me to test drive the car back to the dealership. I found Sonya very professional. Sonya has a warm and comfortable demeanor and that enables customers to feel less stressed. In discussion with Sonya she recognized that she is aware of the general perception potential buyers have of dealerships and sales persons and she strives very hard to overcome those negatives. Sonya actually went above and beyond in assisting me with getting required insurance on the vehicle. The dealership presented the vehicle well and the pricing and corresponding "deal" was presented adequately by the sales manager Alex Beadle. Overall the price paid for the vehicle was in line with the cars value. There were only two very small issues that detracted slightly from the entire experience. A slightly long wait for the process to be completed and the vehicle was delivered with a non-functional stereo. The stereo issue was resolved adequately the next day. More

Females Be Aware: I recently had the oil changed in my 2008 Miata at this dealership. It was recommended that the power steering and power brakes systems to be flushed at a cost of $130.00 each system fl 2008 Miata at this dealership. It was recommended that the power steering and power brakes systems to be flushed at a cost of $130.00 each system flush. First the systems are closed systems and the fluids are suppose to discolor...this is normal. I spoke with the General Manager who knows nothing about service. Being a general manager he should know something about each vehicle and department! When I showed the general manager the paper from the service department with the two flushes highlighted in yellow he could not tell me what was wrong with the paper he had under his nose. When I (a female) explained to him what was wrong I told him he was insulting my intelligence. He got the service manager who further insulted my intelligence. I told both of them that on the Internet for this dealership there were 22 reviews and 13 of them were negative and there would soon be a 14th negative one. The service manager told me that these were recommended services. I told him they were trying to scam money from females that did not know any better. I research what I am told and ask people who I trust questions. I found it most interesting when I told a long time friend that worked for Ford in warranty from Detroit until he retired about what was written on the paper from the service department. He started laughing and asked me what kind of fool did they think people are. He confirmed that this is not a necessary service and money that should not be spent! To further insult my intelligence when I was waiting for the oil change to be finished there were several men sitting in the waiting area, not a one of them were approached about having these system flushes done! I had to remind them every time I had the oil changed that the synthetic oil gets 7,000 miles or they would put 3,000 miles on the sticker. I was informed by the person at the service desk, at the time of the oil change, that he had scheduled my next oil change for October 1st. I told him I would schedule my own appointment, that I did not plan on putting 7,000 miles on my car by October 1st! These people are trying to get money for unnecessary services on unsuspecting individuals...be aware! Research before saying yes to what they tell you is necessary! As for me, I am done with them and will go elsewhere for service...some place that does not try to take advantage just because I am a female! I would rate this dealership with negative numbers (-10). More

From start to finish I had an excellent experience at Mazda Mall of Georgia. My salesperson, Sonya Chung, was incredibly helpful and attentive to my needs. She made buying my car fun and I would recommen Mazda Mall of Georgia. My salesperson, Sonya Chung, was incredibly helpful and attentive to my needs. She made buying my car fun and I would recommend this dealership to everyone!!! I was "credit challenged" and they had no trouble getting me financed. I love my vehicle and I got a great deal. Honorable mention to the manager Chaz for being so friendly and accommodating. If you need a car, this is the place to go in Atlanta. More

This is our second time buying a vehicle at this location and we had nothing but the best experience there. Shannon and Sonya had helped us so much on our online experience for searching for vehicles all aro and we had nothing but the best experience there. Shannon and Sonya had helped us so much on our online experience for searching for vehicles all around the Rick Hendrick dealerships. When we decided to stop by..Bryan helped us find the car we were looking for and Matt was awesome at giving us the deal we were looking. This wont be the last time we purchase a vehicle here. Thanks guys! More

My dream car was the 2013 Mazda 3 I Grand Touring. After negotiating with dealerships in Knoxville, TN I had come to the conclusion that I could not afford the car I wanted. Sonya called us and we simply to negotiating with dealerships in Knoxville, TN I had come to the conclusion that I could not afford the car I wanted. Sonya called us and we simply told her this is the price we need for the car out the door for us to buy it. She crunched numbers and got close enough to our offer that we signed. No hassle no dirty negotiation just straight forward. Great service, drove from Knoxville to pick up the car! Love it! More

A few hours after I posted the update I received a call from the new service manager. He says the entire service staff has been replaced because of problems such as the one I reported. I'm willing to giv from the new service manager. He says the entire service staff has been replaced because of problems such as the one I reported. I'm willing to give them another chance. I have to update this after a terrible service experience and no response to my complaint. While the purchase experience was outstanding, I would no longer recommend this dealer because of their service department. In short, they installed the wrong accessory despite my writing on every invoice and work order the specifics of what was supposed to be installed, then had to replace the bumper - on a week old car! - to undo the damage done installing the accessory. When I was finally able to pick up the car, the gas gauge was on empty, even though I brought it in full. When I asked about this, the SERVICE MANAGER said in a nasty tone, "It's been in the shop the whole time. What do you think we did, siphon off your gasoline?" I had to be the one to explain to him that work on the electrical system could have affected the gas gauge. He had the car taken to the gas station. His employee told me that the gas gauge reading kept increasing as the car was driven until it showed full by the time it got to the station. It took less than a gallon to fill. The manager didn't seem sure of what had been wrong, just said that it must need to "reset" after the battery is disconnected. It doesn't exactly promote confidence in the service department if even the manager has to guess how the car works! ORIGINAL REVIEW: On our first visit, John was easy to work with and listened to what we said we wanted - really! We quickly test drove the kind of car we were interested in and John arranged for us to borrow one for a day. That helped us decide the specific version. When we returned the borrowed car, we test drove the specific car we'd decided on, liked it as much as we thought we would, and bought it right then. I can't emphasize enough how nice it was to have people at a dealership - even the finance manager - listen to what we said and not try to sell us something we didn't want. We came in with online quotes from several dealers and they beat the lowest. More

It was my first time car shopping at dealerships and I should have expected something like this but not to this extent. I called on a Friday afternoon to see if they had a used Nissan which I found on the should have expected something like this but not to this extent. I called on a Friday afternoon to see if they had a used Nissan which I found on their website & on autotrader. They told they me they had it in inventory and I told them I'd come up Saturday morning at 10am. I called them twice before I left that morning(over an hour drive away) and they reassured me that they had the Nissan in inventory. I get there and get handed to a salesman and I told them I was there to see the Nissan, and the salesman told me he had to check and then proceeded to ask me what other cars I was interested in. I told them that I called three times and was told the Nissan was still there and the salesman said that well we have such a big inventory its hard to keep track. That's a bunch of bull and then I knew then that I got baited and they didn't have it. But I was being optimistic and told them what other types of cars i was interested in/my price etc. He comes back with some options(some not even close to what I wanted) and still doesn't tell me if they have the Nissan and by this time another lady comes up and I tell her I want to see the Nissan and she goes to see if its in inventory and of course comes back and says its gone. Surprise surprise. They try to get me to test drive an accord and I told them too many miles/too old and they keep nagging me to drive it even after I said I didn't want it. And then we are about to leave and they come running up saying they had a civic perfect for me. So I'm like sure I'll at least look at it. I drove over an hour up there. They wanted me to test drive the civic and I asked how much because I wasn't going to waste anymore of my time. They told me they didn't know but assured me it was in my price range, otherwise they wouldn't have shown it to me. So I test drove it and get back they talk to the manager and he comes back to tell me the price... it was $3000 above my price maximum. I just left after that. Went to Honda across the street. I had a non-nagging, non-lying, and non-time wasting experience and bought a honda accord. Also after I left I got a couple of text messages from the Mazda people. Some might say that's good customer service, but texting is more for personal relationships to me and I found that annoying, maybe because I hated them, I don't know. More

These folks like to play games, be warned!! When a customer asks to speak directly with the sales manager, the salesman should bring the SM over and not waste your or their time with the typical deale customer asks to speak directly with the sales manager, the salesman should bring the SM over and not waste your or their time with the typical dealer silliness. If you go here to buy a car, make sure you sit at a desk so you have a view of the 'sales manager's' office. Sat there and watched just about the entire sales team in one of these glass windowed offices for over thirty minutes while Demetrius was "checking with his SM" on the price of the car I was interested in buying. When they had finally finished their laugh fest, the sales manager sauntered over to show me the best offer he could make. MSRP is not the best price! Then he stated he could offer an additional $500 for Mazda Loyalty. I advised him that was not correct as the current Mazda USA promo was $1000! He quickly told me he had to verify that on the web. Off,he went to the same office with the windows, sat down and chatted with a group of sales folks/staff for about 10 minutes. Ummm... At this point I got up to leave. Amazingly the SM came out and said that I was correct about the $1000.00 offer. Funny thing, He never touched a computer while in his office to check it, not to mention there is a computer on every sales desk (including the one I was at) by which he could have actually checked Mazda USA. Wow, talk about disrespecting the customer. I know the sales mans code is the keep the customer in the dealership as long as possible and wear the buyer down with delay tactics until they are willing to say yes to just about any deal, rather like interrogation techniques. Apparently this sales team excelled in this training exercise. Unfortunately for them, their interior designer didn't put up blinds or use frosted glass on the office windows so the customer can't see how disintersted the entire sales team is in working with/respecting the customer. I guess this was a lucky thing for me. I know when I'm being schmoozed and politely told the salesman and his SM I didn't think we'd be able to make a deal, got up, waked out, and drove to a different dealership. These antics could explain why this particular dealership has changed ownership twice in less than two years! When this was a Sutherlin dealer back in 2007, I did not experience this type of treatment from the sales team. They actually valued their customers and understood that a great sales experience keeps the customers coming back for service and future car purchases. More