Hendrick Mazda Mall of Georgia

Stay away from this dealership! I worked with Travis, in sales, who lured me in there under false pretenses. He told me he definitely had a buyer for my car, as they aren't making it anymore, but miraculou sales, who lured me in there under false pretenses. He told me he definitely had a buyer for my car, as they aren't making it anymore, but miraculously at the last minute the buyer changed his mind. He is VERY inexperienced and only a kid. Armon, is the finance person. He is extremely rude and uppity. He did NOT provide me with any copies of the paperwork I signed but insisted I took them with me. He lied to me about the gap insurance and has a way of explaining without fully explaining anything. No one at the dealership returns calls and places all the blame on the customer. Bad business practices!!!!! More

Sonya and Theresa did a great job making me feel important for about 3 hours. Chaz was good too but I had to bust out a picture of my son to get us into the end zone. All three went to bat for me important for about 3 hours. Chaz was good too but I had to bust out a picture of my son to get us into the end zone. All three went to bat for me with the deal and made sure I walked away extremely satisfied with my purchase. I would highly recommend them to anyone looking for a new car. More

Sonya is just about the friendliest person you've ever met, but also knowledgeable about her product. We actually pretty much enjoyed our day when out buying a car! Thank you Sonya for a pleasant day ever met, but also knowledgeable about her product. We actually pretty much enjoyed our day when out buying a car! Thank you Sonya for a pleasant day and for your sincere interest in our family/purpose for the vehicle. More

I wanted an SUV and researched the CX5 which had great I wanted an SUV and researched the CX5 which had great ratings Live near mall of ga. Met with Eldin the sales rep. He really new all about this S I wanted an SUV and researched the CX5 which had great ratings Live near mall of ga. Met with Eldin the sales rep. He really new all about this SUV. We went for test drive and he continued to explain the features in great depth. No pressure first meeting. He wanted to make sure we loved this vehicle. Advised him we were looking around. Advised him that unless we received a fair trade value for our car we would not consider this dealership further. He made sure we brought our car in when the manager was there who evaluated the car. The dealership also offered to give me the cx5 for the day just to drive it around and be sure. We were offered exactly what we wanted on the trade (actually a little more). He told me all the books they use, black book, blue book etc to get the value and of course the condition of the car. We went for a second test drive with Eldin and he answered all of our additional questions and were sold on the vehicle. He also gave us the option of test driving it by ourselves. Now time for the negotiations. We advised If we could not make a deal we would go to another dealership. Eldin was awesome and he came in with the price we wanted to pay. This was actually a very good smooth transaction since I am usually so stressed out buying a car. We did great with the interest rate. Eldin sent an awesome thank you note for buying the car from him. He also is available for any questions that I have in the future. I feel that Eldin and Mazda Mall of Ga went out of their way for me to have a great experience buying this car! More

Both Amanda and Sonya were just so courteous and friendly over the phone. We were planning to purchase this vehicle in Georgia despite our living in St. Augustine, FL. We got to meet the management at Hendr over the phone. We were planning to purchase this vehicle in Georgia despite our living in St. Augustine, FL. We got to meet the management at Hendrick Auto in Atlanta, as they had an exhibit booth at the AARP convention this past month. They held seminars during the day, had some nice cars on display, and were just so good to talk to, and very candid and honest. The deal fell through as we thought we would get the end of month Mazda incentive ($2,000 cash back) plus 0% financing on the balance (after we would sell our current car). But there was a misunderstanding and this was not the case. I believe it was an honest misunderstanding and was not to mislead the customer. So given we would not get the deal, it became less attractive to go through the expense of traveling to Georgia for the car. They did offer that someone would drive it to us, but we didn't desire that option. They did all they could do win our business. More

I went to Hendrick Mall of Georgia Mazda for my first car buying experience. I had always heard so many negative things about car sales and the whole process, so I was not looking forward to it. Luckily I ha buying experience. I had always heard so many negative things about car sales and the whole process, so I was not looking forward to it. Luckily I had Sonya to walk me through the whole process and she could not have been more helpful. With Sonya, none of the stereotypical car salesman qualites were there. She really listened to what I wanted in my car, my price range, and I never felt pressured by her to stray from what I came to buy. She answered any and all questions I had, found me the perfect car, and was a joy to work with. Even after she had to take unexpected time off, she took the time to call and check in with me to make sure everything was going smoothly. Sonya is the best and I would not have bought a car from anyone else!!! THANKS SONYA!!! More

Sonya Chung at Mall of Georgia Mazda made the entire experience worth it. She was so friendly and helpful without being overbearing or pushy. I never felt pressured to purchase the vehicle, she even w experience worth it. She was so friendly and helpful without being overbearing or pushy. I never felt pressured to purchase the vehicle, she even went out of her way to find the perfect vehicle for us. She entertained my children so we could look at the car and finish paperwork without distraction. She took what was probably the worst test-drive of her life as our 12 week old son screamed his head off. She was so informative and encouraging and took the time to answer all of our questions. It was like talking to a friend rather than a sales-person. Theresa Tate walked us through all the paperwork. Again, she was informative and encouraging never pushy. She took the time to answer our many questions (we take this process very seriously :)). They were both what truly helped us make the decision to purchase the car at Mall of Georgia Mazda. We can't thank them enough! More