I wish I had driven the extra hour to go to the other Mazda dealership location. From the time I drove my car off of the lot, I have had to deal with a multitude of unprofessional individuals ranging from managers to sales professionals. Within a week of receiving my 2017 car, I had to return it do due a malfunctioning issue that left me with a rental for a week. Nevertheless, I chalked it up to bad luck and said nothing.
I am a student temporarily residing in GA looking to have my car registered in NY. Before I even began the process, I asked if this was a task that could completed through them. Of course I was quickly told that this is something they deal with on a regular basis and would not be an issue. About a month after signing my initial documents, I received a call asking me to come in because they had missed a few signatures from me. I thought my paperwork would have already been completed and sent out to the bank almost a month later, but it infact was not. I went in to take care of the issue and was contacted literally the next day to say there was still a spot that had to be signed. They offered to come to my apartment to correct the signing, and I agreed. Literally 2 hours after a rep left my apartment, they called again stating that there was another place that I did not sign and asked if they could come back again. This was now the third time that they contacted me asking for a signature that the misses. All three times, I had to stop the rep and signal thier attention towards a line or spot that they had signed by mistake or forgot to have me sign. All three times, the rushed me through the signing of the documents and still missed spots. Fast forward 3 weeks from the final signing and 1 week until my temporary license plate expires, and I get a call from the NYDMV asking me to come in because there are a few places that they neglected to have me sign. My dad was to pick up my plates and registration for me, but was now unable to, and I instead had to go in person to sign the documents. I called and spoke to a manager who kept making excuses, blaming every other department but her own. I finally book a flight to NY. I figured I'd deal with this myself instead of have them screw up the process even more. By now, I was already driving around with an expired plate because it had been over 3 months. When I get to the DMV in NY, I am then told that besides my missing signatures, the check that they wrote out was not for the correct amount, and had to be mailed back to them to be fixed. That was $250 wasted on a flight. I left NY without my plates. In addition, while at the DMV, I was told that the lease agreement was not included in the paper work. I called Mazda while at the DMV asking for a copy to be faxed as soon as possible. The manager on duty that day took 1 hour to fax it over even after I told her that I was there waiting on the document, and was hours away from missing my flight because of the mix up. To make things worse, I asked her to send a copy to my email in case the fax didn't go through, and she recited my email that was "on file", and it was not even my correct email address. Another testament to the fact that this place is insanely disorganized. I have never had such a horrible experience at any dealership before in my life. The level of unprofessionalism at this location is just mind boggling to me. Everyone behaves as if they were just hired, including the managers. The manager's lack of ownership for the poor customer service that I received, is the only reason why I am even writing this. Jacob and mikhail were the only two who showed any kind of remorse for the situation. Trust me, make the drive and go to the other Mazda.