Hendrick Toyota Apex

Service Dept. Scheduled maintenance of my new Camry. Service was on time and quickly completed. Every employees I have had to speak to are professional and friend Scheduled maintenance of my new Camry. Service was on time and quickly completed. Every employees I have had to speak to are professional and friendly. Exceptional treatment for ME and my vehicle :) More

Quick efficient service + refreshments and car wash My car was taken at appointed time. I had fresh coffee and muffins provide in the waiting room which was very comfortable. No surprises on check out My car was taken at appointed time. I had fresh coffee and muffins provide in the waiting room which was very comfortable. No surprises on check out and found a complementary car wash that had removed the pollen from the exterior as I got into my car to drive off. What a nice experience! Barry More

Very helpful Not only did they finish sooner than promised --- knowing I had to pick up small children from school --- but their shuttle took me where I wanted to Not only did they finish sooner than promised --- knowing I had to pick up small children from school --- but their shuttle took me where I wanted to go and quickly came back from me as soon as repair were complete. Every person I met was helpful and friendly. They even washed the car. I was totally pleased with the whole experience. More

Excellent customer service. I am disabled and the dealership has continually worked with me to make my service accommodating. Everyone I deal with at the service department is g I am disabled and the dealership has continually worked with me to make my service accommodating. Everyone I deal with at the service department is great. More

consistent service I bought my 2015 Highlander from here and have followed the service plan and every time I come in...service has been very good! Clean facilities. . I bought my 2015 Highlander from here and have followed the service plan and every time I come in...service has been very good! Clean facilities. ..friendly and knowledgeable staff The biggest issue for me is the drive, as I live in eastern wake county. More

GOOD SERVICE BUT LACKING For the last two visits the advisors denied approval for published discounts. The discounts were very small but the advisors stood their ground. The For the last two visits the advisors denied approval for published discounts. The discounts were very small but the advisors stood their ground. The discount was not honored the first visit but the service director corrected it by offering me discounts for future visits. I appreciate how he addressed and resolved the issue but on the second most recent visit, the advisor disapproved the service directors' discount until I asked to speak to the line service manager. I always feel like I'm going to have to fight for them to honor their published prices whenever I go there. That's unfortunate because I like the work that they do and the atmosphere of the service department. More

Super service First time buyer of Toyota and first time with Hendrick Toyota of Apex. First service appointment was yesterday, 5K service. Excellent all around. First time buyer of Toyota and first time with Hendrick Toyota of Apex. First service appointment was yesterday, 5K service. Excellent all around. John Desmond was our advisor and he made what is usually a not very pleasant experience very good. Was clear on timing, his availability, expectations. Would recommend these folks and John to all my friends. More

sevice John Desmond was very professional and helpful. I appreciate the service department at Hendrick Toyota. They do their jobs very competently and friend John Desmond was very professional and helpful. I appreciate the service department at Hendrick Toyota. They do their jobs very competently and friendly. sincerely rcw More

35K mile service Very prompt as usual. Very courteous. Very nice waiting area with free coffee and free wifi. Moved car out of garage area when done so easy to pick Very prompt as usual. Very courteous. Very nice waiting area with free coffee and free wifi. Moved car out of garage area when done so easy to pick-up. More

Very professional I had front brakes installed on my 2009 Tacoma. They also advised me of other services that should be completed and performed minor repIairs at no ch I had front brakes installed on my 2009 Tacoma. They also advised me of other services that should be completed and performed minor repIairs at no charge. I had the additional services complete and added no additional time to the service as I waited at the dealership. I was able to work with free wifi and complimentary drinks and snacks. More