Hendrick Toyota Apex

Excellent on all counts of dealings with Patrick when dropping off my vehicle for service on march 5,2013. wait period was top 30 minutes and very friendly people at dealership. Keep up the great work yo dropping off my vehicle for service on march 5,2013. wait period was top 30 minutes and very friendly people at dealership. Keep up the great work you are doing..... Thanks, Ken Moore More

I give Toyota of Apex truly exceptional ratings because my service representative was so incredibly nice and service was delivered in a timely, high quality manner. Every aspect of my experience at Toyota my service representative was so incredibly nice and service was delivered in a timely, high quality manner. Every aspect of my experience at Toyota of Apex, from the moment I drive up my car in the garage, to the moment I leave, I am taken care of and made as comfortable as possible while I wait for my car. Service delivered is excellent and honest. More

This week, I had a recall ( CAMRY Hybrid door lock mechanism) performed and Jeff made sure it was done quickly and efficiently. He even had the car washed ! Upon mentioning to him that my 2012 Tundra mechanism) performed and Jeff made sure it was done quickly and efficiently. He even had the car washed ! Upon mentioning to him that my 2012 Tundra was hard to start when cold, he offered to have it repaired immediately. I returned home, drove the truck back and left it overnight. The next morning Jeff informed me that the truck had a computer re-flashed and that methanol had fouled up the injection system. Repair was done and the truck was ready. It runs flawlessly now. Truck was washed as well ! More

Service was excellent. Just the waiting time to start the service sometimes takes a while. I wish once the car arrives, someone would immediately assist so customer could have a seat inside and not wait outs service sometimes takes a while. I wish once the car arrives, someone would immediately assist so customer could have a seat inside and not wait outside for so long. Other than that everything was fine. PS. Hope you serve pop corn or something (like the other service center across the street). More

Good service. Prompt at check in. Addressed all customer requests. Comfortable waiting areas. Good coffee. Changed Dealership because of service. Check oil not reset. Incomplete car wash. customer requests. Comfortable waiting areas. Good coffee. Changed Dealership because of service. Check oil not reset. Incomplete car wash. More

Needed recall work on Prius. Made appoinment, they kept appoinment. Great service experience, on time, quick service. Curtesy shuttle too. Would recommend this location. appoinment. Great service experience, on time, quick service. Curtesy shuttle too. Would recommend this location. More

All of the staff I enteracted with were very friendly and courteous. The facility is top notch, the work was done in a timely manner and my first experience there was very pleasent. courteous. The facility is top notch, the work was done in a timely manner and my first experience there was very pleasent. More

In all my years, I have never experienced the quality of customer and overall service that I've found at Hendrick Toyota of Apex. Every time I've been there, I leave being very impressed with the profession customer and overall service that I've found at Hendrick Toyota of Apex. Every time I've been there, I leave being very impressed with the professionalism and friendliness of everyone, and the overall efficiency. Hendrick Toyota has definitely become my permanent dealership...! More

I took my second Prius to the dealership for recall work. Everything went well except when I went to pick up my vehicle. The work had been completed but it took 25-30 for the staff to get the car, wash it Everything went well except when I went to pick up my vehicle. The work had been completed but it took 25-30 for the staff to get the car, wash it and get it to the service bay. It made me late to my next stop. If I had known it would take almost 30 minutes to take it through the car wash, I would have declined. I really appreciate getting the car washed, i just can't understand why it isn't done after service rather that having to wait on it when I get there to pick it up. Whit was my service advisor but a new guy (1st day) chatted with me while I waited the 30 minutes on my car. He was pleasant. Thanks for listening and I am just providing some feedback. More

First time I tried this dealer/their service center as it is more conveniently located to me. It will probably be the last time as they could not deliver on basic customer service - they never called me whe is more conveniently located to me. It will probably be the last time as they could not deliver on basic customer service - they never called me when the service was completed. After 3 hours (for an estimated 2 hour work time), I finally got impatient and went to the dealer to inquire about the status of my car. I then discovered that the work had been completed for over an hour & no one called me to advise it was available for pick up. Further, Jeff (the asst. service manager) did not seem phased by this poor customer service and did not even apologize. Thanks but no thanks, back to Fred Anderson Toyota of Glenwood for me. More