Hendrick Toyota Merriam

Superior Toyota and especially Tim Eccles were outstanding to work with!! From the moment we arrived Tim was waiting on our every need and provided the highest level of customer service I have eve outstanding to work with!! From the moment we arrived Tim was waiting on our every need and provided the highest level of customer service I have ever received from a dealership. Tim was very genuinely friendly but not in an obnoxious way. He was easy to talk too and provided no intential pressure to buy.He knew what price range We wanted to be in and narrowed us down to vehicles within reach. He even offered to step out of the room so my wife and I could have a little privacy to discuss the pros and cons of such a large purchase. Overall our experience was good just in the fact we had a bit of a wait while in the finance department. However once we got in to see a closer, Eric Stone made up for it because he was very patient at explaining the terms of the financing, and followed up with us the next day. More

I decided to go to this dealership after receiving an email from Charles when I put my trade in information on autotrader. Charles was the first person out on the lot to help us. We had a great experienc email from Charles when I put my trade in information on autotrader. Charles was the first person out on the lot to help us. We had a great experience with this dealership and I love my Camry! More

I was referred to Superior via TrueCar.com and had the pleasure of speaking with Mr. Garvin in regards to a new vehicle purchase. He told me that they had just what I was looking for so stopped by after pleasure of speaking with Mr. Garvin in regards to a new vehicle purchase. He told me that they had just what I was looking for so stopped by after work, even though he was suppose to leave by 5pm he said he would wait. After I arrive, I was greet very pleasantly, my vehicle was appraised but then I was told by my sales person, that there was nothing they could help me with for now and he'd give me a call the next day. Well that never happened but I did receive an email that said, "When you don't owe so much money on your vehicle, check back with us". I cannot say this dealership is not a good one, but they were not very accomodating to me at all. But I'm Happy to say, I went to Legends Toyota, received top dollar for my trade and purchased a great vehicle with excellent customer services. More

Pha was great! He even referred us to the service manager and the service manager was able to give us a discount on the service of our car. We originally took our car to Olathe Toyota but their service depa and the service manager was able to give us a discount on the service of our car. We originally took our car to Olathe Toyota but their service department was not willing to work with us or offer anything for us at all. They have serviced our car for the past 5 years so we thought they would be able to give us a better deal but they didn't. When Pha told us to bring it to Superior we were hesitant because we have never used their service before, but overall their service department was 10 times better than Olathe. They gave us good information about preventive maintenance and told us exactly what needed to be fixed. So Pha did an excellent job. He sold my daughter her first car and introduced us to the service manager and the manager was able to give us a good deal with the maintenance of our car. More

We wanted to recommend our salesman Randy Stendebach to everyone who can read this.I had visited 3 Toyota stores in K.C and by far this is the guy you want to deal with!I dont normaly do these things but I everyone who can read this.I had visited 3 Toyota stores in K.C and by far this is the guy you want to deal with!I dont normaly do these things but I was impressed with his knowledge and style and when you spend this kind of money on a van you feel good when you are dealing with somebody like Randy who you know has your best interest at heart. If you are looking for a Toyota go see Randy you will be glad you did More

I walked into the service center frustrated and short tempered because of an experience I had with another Toyota Service Center in the area. I had made multiple attempts to resolve an issue with my veh tempered because of an experience I had with another Toyota Service Center in the area. I had made multiple attempts to resolve an issue with my vehicle, but wasn't getting very far. To my surprise, Scott and Joe stayed calm, explained the issue, arranged the repair and offered me a courtesy vehicle. I was highly impressed with Scott's role. As the Service Manager, I'm sure he stays extremely busy, However, he took time to speak with me, listen to my concerns and personally inspected my vehicle. This experience was simply awesome and more than EXCEEDED my expectations! I recommended this service center to all 300 of my Facebook Friends and can't stop telling my co-workers about the UNEXPECTED service experience with Superior Toyota, it has become my shop of choice. Keep up the great work! More

Since I have never had my own car before people have warned me about pushy salesmen. The first time my husband and I walked up to the lot a very nice salesman approached and befriended us from the star warned me about pushy salesmen. The first time my husband and I walked up to the lot a very nice salesman approached and befriended us from the start. Always making sure we were getting what we wanted and needed in a car. My husband and I bought 2 cars from him now and are very happy with the quality and security with what we got. I hope that others can experience their first time car buying as I did. I would defiantly recommend this dealership and not only a salesman but, a friend. More

David did everything he could to help me find the used vehicle I wanted and made sure it was in the best shape possible. I payed less than my budget and am still very pleased with my vehicle almost a yea vehicle I wanted and made sure it was in the best shape possible. I payed less than my budget and am still very pleased with my vehicle almost a year after I bought it. I would recommend David and the dealership to anybody I know looking for a good quality new or used vehicle. More

We were looking for a quality used car. We have been very happy with our Toyota Corollas. We have 3 in the house and 4 of our last 5 cars have been previously owned Corollas. I found a few on Superior Toyota happy with our Toyota Corollas. We have 3 in the house and 4 of our last 5 cars have been previously owned Corollas. I found a few on Superior Toyota's website and was in contact with David Wells by email. When we finally went to the dealership to shop we explained to David that we could go one of 2 ways : get something on the lower end of our budget for our college-bound daughter or get something on the higher end of our budget for my wife and then give her car to my daughter. Most salespeople would have immediately taken us to the more expensive cars. David on the other hand explained that he had a number of cars that he thought would be great for our daughter. Long story short found a fantastic Corolla. She runs great, looks great and we could not be happier. We drive Corollas and I have no doubt that when we are ready for another our 1st stop will be Superior Toyota. It was the easiest, most pleasant car buying experience we have ever had. More

I was SO pleased with the experience I had at Superior. James was so patient with me and was right on top of calling me back on anything he thought I might want to see. He was very helpful and kind- I high James was so patient with me and was right on top of calling me back on anything he thought I might want to see. He was very helpful and kind- I highly recommend this dealership and James. Also- prices are some of the best in the Metro! Hard to beat this dealership :) More