Hendrick Volkswagen Frisco

Went in for oil change and state inspection, had 500$ cash taken from my center console. Filed a police report and found out I was lied to about the lack of cameras or ability to conduct and sort of effe cash taken from my center console. Filed a police report and found out I was lied to about the lack of cameras or ability to conduct and sort of effective investigation. Zero customer service recovery offered. Absolutely the worst experience and a terrible way to conduct business. Our family has purchased 2 cars from this dealership but you can guarantee that there will not be a 3rd. Would caution anybody from giving their business to this dealership. More

I was very well taken care of at Hendricks VW. Everything was explained to me by the service rep , Fernando Gomez . He kept me well informed on the status of my vehicle.The report was very detaile Everything was explained to me by the service rep , Fernando Gomez . He kept me well informed on the status of my vehicle.The report was very detailed and complete. My car was ready and clean and most importantly, repaired. More

I had a really great experience with Zhong Ren. He has top notch customer service and is truly knowledgeable about the Volkswagen brand. My buying case is not a normal case; However, he made this He has top notch customer service and is truly knowledgeable about the Volkswagen brand. My buying case is not a normal case; However, he made this through patience and communication. Will come back to Hendrick again when my wife buys a new car. More

My services advisor Fernando Gomez did an excellent job! Very attentive my issues and needs. Handled everything like a true professional. Very attentive my issues and needs. Handled everything like a true professional. More

My recent car buying experience here was awesome! I really needed to get a new car, but dreaded going through the car buying experience. Robert Fabian and the team I worked with at Hendrick VW made t I really needed to get a new car, but dreaded going through the car buying experience. Robert Fabian and the team I worked with at Hendrick VW made this experience different than all my previous experiences. They didn’t hold me hostage, and keep me there for hours and hours or make me feel guilty for wanting to “sleep on it”. They were clear about everything all the way through finance. Robert asked a lot of questions and actually listened to my responses and got me in the car that was right for my needs, not his. Top notch dealership and when it’s time for another new car I will return to Hendrick! More

Please go see Mr. Robert Fabian at Hendrick Volkswagen Frisco for the best car buying experience. He has top notch customer service and is very knowledgeable about the Robert Fabian at Hendrick Volkswagen Frisco for the best car buying experience. He has top notch customer service and is very knowledgeable about the Volkswagen brand. With his genuine willingness to help I was able to get the vehicle that was best tailored to my needs and wants with no gimmicks or hassles. 10 out of 10. More

I received prompt and courteous service by Greg who also explained what my car needed and why. I’ll definitely be back to see him in the future. 👍 explained what my car needed and why. I’ll definitely be back to see him in the future. 👍 More

They provided great service. Zhong Ren was very professional with timely follow ups and updates. Zhong was always available for any questions and clarifications that we had. His Zhong Ren was very professional with timely follow ups and updates. Zhong was always available for any questions and clarifications that we had. His service was top notch and we are very happy doing business with them. We would highly recommend this dealership to anyone. More

Service consultant Fernando Gomez greeted Me in the service department. Very knowledgeable, professional and friendly person. Took care of service needs and car was ready within time frame. I highl service department. Very knowledgeable, professional and friendly person. Took care of service needs and car was ready within time frame. I highly recommend Henrick service department. More

The warranty work was completed as promised and Fernando Gomez communicated with me throughout the process. Great service! Gomez communicated with me throughout the process. Great service! More