Hendrick Volkswagen Frisco

I went specifically for an oil change and figured I would get a couple of things looked at while I was there. I told the rep that the other things were not as important as the oil change. I waited 8 hours fo get a couple of things looked at while I was there. I told the rep that the other things were not as important as the oil change. I waited 8 hours for them to advise me my car was ready to pick up and they never performed the oil change. When I called back to inquire they stated I hadn’t mentioned an oil change when I took my car in. They straight up lied to me that they had no notes of this since I had already spoken to someone else and they confirmed it appeared on the notes but not on the receipt. I will never bring my car here again. More

After having a negative experience with the Lewisville VW dealership, I am thankful that I gave Hendrick VW a chance. The overall experience was nothing but positive. The dealership was clean. Robert Fabi dealership, I am thankful that I gave Hendrick VW a chance. The overall experience was nothing but positive. The dealership was clean. Robert Fabian was very knowledgeable and easy to work with. He was extremely patient with all my questions. I highly recommend Hendrick Volkswagen for a pleasant car buying experience. More

Overall experience was great. I spoke with George Strong prior to coming and he had both options we were looking at pulled to the front. He was very knowledgeable and took as much time as needed with us. He prior to coming and he had both options we were looking at pulled to the front. He was very knowledgeable and took as much time as needed with us. He was not pushy at all. Even gave our child toys to play with while we met in his office. More

Took in my wife’s CPO 2017 Tiguan on May 8, 2021 for an oil change and for them to look at the roof visor that stopped working. Not being aware of the fact that her car was a Certified pre owned I was tol oil change and for them to look at the roof visor that stopped working. Not being aware of the fact that her car was a Certified pre owned I was told if would cost 170 dollars just to diagnose the issue with the visor. I reluctantly agreed and about 20 minutes later I told them to stop as I changed my mind. They tried to charge me 85 dollars just for their 15-20 minutes of “work”. I said i will not pay that and just do the oil change. When the oil change was done I was told my my service advisor Josh Cienfuegos that “FYI since the vehicle is a certified pre owned you would not be charged the 170 dollar Diagnostic fee and also you would only be responsible for a 50 dollar deductible if you would have not changed your mind!!! I don’t get much time to come to the dealership but that was a total waste of time as my intention was to get it fixed but for whatever reason (dishonesty, just not knowing any better) I don’t get Done what I needed to. He offered no apology as he was probably “hurt” that i didn’t let him scam me. How hard is it to look at that information before giving a quote??? I had issues with them last year when I took the car in for an oil change as well. Makes me want to look back at the invoice and see if they overcharged me then. Total joke and again no apology or nothing/ he just said it very casually. Wouldn’t recommend going here. Waste of time and overpriced vehicles and of course they try and pull a fast one on you. More

Came in for the advertised 0.0% financing deal a couple of years ago and was offered 5% even though credit score is greater than 740. After I got the rate down to 3.5% and was promised two free oil changes of years ago and was offered 5% even though credit score is greater than 740. After I got the rate down to 3.5% and was promised two free oil changes I decided to purchase the car. When I went to get my oil changes they acted like they didn't know what I was talking about both times. Very unprofessional and made me not want to buy from here ever again. More

I worked with David Davidson purchasing a 2019 VW GTI. While going through the process we dealt with heavy winter storms and delays from FedEx on paperwork. David kept in touch with me through the whole p While going through the process we dealt with heavy winter storms and delays from FedEx on paperwork. David kept in touch with me through the whole process and did everything he could to make sure things went smoothly and got completed as quickly as possible David was a great guy to work with and I would highly recommend him. More

Muy agradecida con Ricardo por el consejo para poder encontrar una solución. En muchos lugares no quisieron ayudarme, gracias a Ricardo por tomar tiempo i dedication para ayudarme. encontrar una solución. En muchos lugares no quisieron ayudarme, gracias a Ricardo por tomar tiempo i dedication para ayudarme. More

George Strong was our sales person. We drove up from Austin after searching online. We found a vehicle and were finishing paper in about an hour. Austin after searching online. We found a vehicle and were finishing paper in about an hour. More

My car was totalled. I found a VW Beetle TDI on Cars.com. I contacted the dealership, sat an appointment with Nick Parker. This was my Best Dealership Experience ever. Nick Parkelj made me very comfortable I contacted the dealership, sat an appointment with Nick Parker. This was my Best Dealership Experience ever. Nick Parkelj made me very comfortable & answered all of my questions & made me feel so special. I could not have asked for a better experience. I am now the proud owner of a VW Beetle TDI. I will continue to take my Lady Joy to them for service. Everyone at this dealership make you feel like family, very special. I can't thank them enough for making a bad situation into the best experience of my life. Thank you More

Great experience! Fast and to the point! The salesman knowa his products and is willing to answer all questions. Will buy again from them soon! knowa his products and is willing to answer all questions. Will buy again from them soon! More