Hennessy Lexus of Gwinnett

Brandon So is a very knowledgeable young man who takes the time to truly help you find the auto that is right for you. He is patient and professional. Good on him. the time to truly help you find the auto that is right for you. He is patient and professional. Good on him. More

I had worked with Dylan for three weeks to find the car I wanted. He called when he found it and was an amazing sales person. Friendly, honest and very knowledgeable. He even programmed my contacts which I wanted. He called when he found it and was an amazing sales person. Friendly, honest and very knowledgeable. He even programmed my contacts which I greatly appreciated. More

I had searched for a low mileage, certified pre owned RX350 with premium package and pristine condition for over a year. Once I submitted an inquiry, Brandon contacted me immediately by email and later b RX350 with premium package and pristine condition for over a year. Once I submitted an inquiry, Brandon contacted me immediately by email and later by phone to answer any questions I had. We set up an appointment and he had the cars ready for test drive upon my arrival. My initial inquiry was lacking a NAV system and Brandon suggested another that had just come in but was in the back for detailing. We took an extensive test drive while he explained all the features. Once we selected the vehicle, the negotiations included an itemized list of what was in the offers. He worked with his manager to get us a discount and even offered to remove the certification if it would help with our budget (we decided to keep it). Once the price was settled, which did not take long, we were sent to Sam in Finance. He worked to get us a great interest rate and an extended warranty package. Neither Brandon or Sam were pushy or over bearing and were pleasant to deal with. Finally, Brandon made sure all the basic features were covered and offered a more extensive training session when we had more time. I would highly recommend Brandon and Sam and the Hennessy Lexus experience. More

Jeremy Russell was very transparent and honest when he tried to get my business. Waiting was a little long when I walked in without any appointment for my first visit, but it is much faster and better sin tried to get my business. Waiting was a little long when I walked in without any appointment for my first visit, but it is much faster and better since I got help from Jeremy. Within 2 hours, purchase is completed. More

Nick was the ultimate salesman. I'm in the auto industry and have seen many salesman. Nick is one of the best out here. He made purchasing my beautiful Lexus a wonderful experience. I look forward to sendin and have seen many salesman. Nick is one of the best out here. He made purchasing my beautiful Lexus a wonderful experience. I look forward to sending customers his way. I also look forward to purchasing my next vehicle from him. Thank you Nick! More

Great customer service and personal approach. It was a pleasure working with him and with the finance person - whose name I did not get. A plus. pleasure working with him and with the finance person - whose name I did not get. A plus. More

Dylan was great to work with and made it a pleasurable experience to by the new Lexus ES 350. He was prompt and knowledgeable combined with a good personality. experience to by the new Lexus ES 350. He was prompt and knowledgeable combined with a good personality. More

Excellent Friendly Service We have been looking for a particular color RX350 Fsport.We were happy when Hennessy Lexus had 1. Blue/Red.We met Dylan at the dealership and he was We have been looking for a particular color RX350 Fsport.We were happy when Hennessy Lexus had 1. Blue/Red.We met Dylan at the dealership and he was already prepared to show us the car.He was very friendly and knowledgeable about the suv and let us test drive it.We liked it and Dylan worked very hard to get us a good price.Excellent service and very kind. I would recommend buying your next vehicle from him.Finance was very quick and easy with Sam explaining everything again excellent. I look forward to working with them in the future.Thanks Sandra More

The buying experience was fine until the very end. After completing all of the paperwork, and ready to walk out the door, I was only given 1 key to the car. When asked for the 2nd key my sales rep - Mike s completing all of the paperwork, and ready to walk out the door, I was only given 1 key to the car. When asked for the 2nd key my sales rep - Mike said that's all they had. I asked why they didn't disclose that during the sales process and the answer was "You never asked". I told him that had I known that I would have asked for compensation to cover the cost of the missing key, his response was "I can't help, the car is sold 'as is' ". When I told the sales rep, that a replacement key is approx. $300 - $400, and this is a big deal, he said that he wasn't sure how much they cost. I find that very hard to believe that someone who has sold cars for 10+ years is not aware of the cost of a replacement key. Again, very disappointed, don't buy a used car here! More

FORCED FINANCING. Refused to verify my credit unions check, wanted me to prepay for a car & come back in five days. Or pay using my credit unions check AND have their contract as a “back up”. Two loans check, wanted me to prepay for a car & come back in five days. Or pay using my credit unions check AND have their contract as a “back up”. Two loans on one car?! Or after two hours (I was basically paying cash), be forced into signing a Lexus contract to leave with the car. They used my sons graduation present, him buying his first car and financing through our credit union, against us. Actually REFUSED a valid bank check. You can’t walk in with your own financing there, they won’t let you leave unless they COMB THROUGH your credit report. I won’t ever purchase from here again. The Vice President of my bank is now involved, to try to work this out for me. THAT is customer service. More