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Hennessy Lexus of Gwinnett

Duluth, GA

4.3
910 Reviews

3383 Satellite Boulevard

Duluth, GA

30096

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Showing 910 reviews

July 03, 2024

Responsive to client's needs: EXCEPTIONAL! Mr. Charles and Sam worked diligently to find a vehicle and financing that my my needs. Lexus hospitality reign TOP from the front door to the purc More

by DrJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chun, Charles Washington, Diana Shasta
Aug 02, 2024 -

Hennessy Lexus of Gwinnett responded

Thank you for the wonderful feedback! We’re thrilled that Mr. Charles and Sam could meet your needs and that Diana’s friendly service and car tutorial added to your positive experience. We’re delighted you love your Lexus and look forward to seeing you again! Sincerely, The Hennessy Lexus of Gwinnett Team

May 12, 2024

I specifically asked for a Maintenance Service Pkg with my Lexus. I was told it is NOT offered with LEXUS vehicles. This was my first Lexus. 2023/ES350 Ultra Luxury. To find out later that was a lie was qu More

by Bocohran
Recommend Dealer
No
Employees Worked With
Brian Gust
May 22, 2024 -

Hennessy Lexus of Gwinnett responded

Ms. Cochran, thank you for bringing your concerns to light. We apologize for any misinformation provided regarding the Maintenance Service Package. We absolutely understand your frustration. We appreciate your positive feedback about the vehicle itself and are committed to earning your trust. Please call 770.680.1000 at your earliest convenience so that Alondra Valenzuela may address your concerns directly. Sincerely, The Hennessy Lexus of Gwinnett Team

May 06, 2024

People work too hard for their money to be swindled. 2nd time buyer... paying cash... having purchase concerns. Asked only not to be taken advantage of because I need a car. Daniel said "techs perform More

by dquammie
Purchase Time
Recommend Dealer
No
Employees Worked With
Daniel Lee
May 22, 2024 -

Hennessy Lexus of Gwinnett responded

We appreciate you bringing your concerns to light, though we are terribly sorry to hear them -- especially coming from a second time client of ours. Quality is truly our priority; the experience you've described is not the Hennessy way. We encourage you to call (844) 975-0427 so that our General Sales Manager (Forrest Jones) or any of our Sales Managers on duty may address these issues. Sincerely, The Hennessy Lexus of Atlanta Team

May 01, 2024

My overall experience with Hennessy Lexus of Gwinnett was nothing but exceptional. I received a phone call, two phone calls actually, from Hussein Ahmadu while I was at work. He made sure that I was taken ca More

by Kel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catherine/Katherine Finance Department. , Hussein Ahmadu
May 02, 2024 -

Hennessy Lexus of Gwinnett responded

Kel, thank you for your wonderful review! We're thrilled to hear that Hussein and Catherine provided exceptional service during your car purchasing process. Ensuring a seamless and stress-free experience for our customers is always our priority, and we're delighted that they went above and beyond to make sure you were well taken care of. We truly appreciate your recommendation, as well as your kind words about our dealership and Hussein in particular. We look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Gwinnett Team

April 28, 2024

Mike Harris is THE one to see if you want someone who cares, who listens, and who will work to find the perfect match of a car for you! This is my third Lexus and just bought one a year ago. Unfortunate More

by jenenecraig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Harris
May 02, 2024 -

Hennessy Lexus of Gwinnett responded

Jenene, thank you for your glowing review! We're thrilled to hear that Mike provided exceptional service and helped you find the perfect car despite the unexpected need to trade in your previous one. Your satisfaction and comfort are always our top priorities, and it's wonderful to know that Mike's expertise and care made your experience positive and stress-free. We truly appreciate your trust in us and your loyalty to Lexus. It was our pleasure to assist you, and we look forward to serving you again in the future! Sincerely, The Hennessy Lexus of Gwinnett Team

April 12, 2024

Polite, easy going, and kept it real with none of that shenanigans. Would recommend, as well schedule an appointment for faster services More

by Ikhanhic1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Apr 16, 2024 -

Hennessy Lexus of Gwinnett responded

At Hennessy Lexus of Gwinnett, keeping it real and providing straightforward, top-tier service is our ultimate aim. We truly appreciate your recommendation and look forward to serving you again in the future!

April 09, 2024

Having Daniel take care of us was a great experience. He was quick to respond, knowledgeable, and very nice. I couldn’t have asked for more. More

by Thienx
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Apr 12, 2024 -

Hennessy Lexus of Gwinnett responded

We're truly happy to hear about the responsive, knowledge-rich, and kind assistance you received from Daniel. Thank you for your kind remarks and for choosing Hennessy! Sincerely, The Hennessy Lexus of Gwinnett Team

April 09, 2024

I had the pleasure of working with my friend Daniel, a car dealer specialist, who provided exceptional assistance tailored to my needs. Daniel proactively reached out to me and took the time to explain ho More

by @theonlyrichky IG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Apr 12, 2024 -

Hennessy Lexus of Gwinnett responded

Daniel’s expertise and dedication to customer satisfaction truly shine through in every aspect of his service; we are so thrilled to hear about the exceptional service he provided you with, tailored perfectly to your needs. Thank you for leaving Daniel such a high recommendation! We look forward to serving you for years to come. Sincerely, The Hennessy Lexus of Gwinnett Team

April 09, 2024

I 100% recommend Daniel Lee. Great guy! He was patient with me when I had tons of questions and broke down every little thing. If you come here Daniel is your guy! More

by AznCloud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Apr 12, 2024 -

Hennessy Lexus of Gwinnett responded

Thank you for leaving Daniel Lee a 5-star recommendation! We're truly happy to hear about the patient, well-communicated service he provided. Safe travels! Sincerely, The Hennessy Lexus of Gwinnett Team

March 25, 2024

Great customer service! Daniel answered all my questions and was very patient with me! If you need to purchase a car, Daniel is your guy! More

by PurplePeopleEater
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catherine Shin, Alex Tiet, Daniel Lee
Mar 28, 2024 -

Hennessy Lexus of Gwinnett responded

We are over the moon upon reading your 5-star recommendation for Daniel! It's great to hear about the communicative and dedicated service he provided; this is the Hennessy way. We look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Gwinnett Team