Hennessy Lexus of Gwinnett

Brandon was great selling the car. He made it easy and quick. Would come back to this Lexus dealership. He made it easy and quick. Would come back to this Lexus dealership. More

After going to another Lexus dealership, I ended up at Hennessy Lexus of Gwinnett. I did purchase a 2023 Lexus RX350. It was not all bad (hence 2 stars); however, it was absolutely not an excellent purcha Hennessy Lexus of Gwinnett. I did purchase a 2023 Lexus RX350. It was not all bad (hence 2 stars); however, it was absolutely not an excellent purchasing experience overall. There was poor communication and some less than forthcoming tactics just to get the sell. Among other things, one gripe I have is that I was never told I would receive only one key until the car arrived and I had to ask where my second key was (EVERY new car I’ve purchased has two keys); the salesman claimed another key would be available in a month or two and there would a message in the car advising the key is available?? I was charged for nitrogen but I’m not certain nitrogen was added since there aren’t green valves stems that normally indicate nitrogen. The power trunk kick sensor is not properly working, which I mentioned to the salesman as I reviewed the car when I picked it up, but he blew it off as it being temperamental. Well the issue is still happening and now I need to take the car in, but I’ll probably go to another dealership for service since I don’t trust what they do/say now. It is true this dealership tries to tack on thousands of dollars of add-ons, but you can have them removed. For instance, the finance manager tried to lie and tell me I had to pay for some type of gps/lojack tracking device since it was already installed based on the dealership having theft issues, but my car hadn’t even arrived from manufacturing yet. Lexus doesn’t add that, the dealership does, so I pushed back and had it taken off. As for other add ons, I didn’t get any of that. With ceramic coating and window tint, you can literally go down the street to EZ Auto Spa and have all that done with exceptional service and quality at a lower price. Based on my experience, I would not recommend this dealership. More

I am writing the very first review as I was little bit shock on the visit to Lexus Hennessy Gwinett. First of all, I understand the dealer needs to sell the cars for their job But I don't think Keith Per shock on the visit to Lexus Hennessy Gwinett. First of all, I understand the dealer needs to sell the cars for their job But I don't think Keith Perkins is the right person to buy a car from He was not kind at all but rude all the way thru the conversation, convincing a potential customer in a very arrogant way. I wanted to cautiously take some time to think about buying a car but he sighed many time during the conversation and sounded frustrating that I am not giving an immediate answer.... I just wanted to test drive the car before making a decision but he didn't understand my perspective at all. I had the worst experience vising the car dealers. I felt like I did something very bad for not giving an immediate answer... I felt terrible after the visit as it is important to me how the communication and conversation goes with the dealer He almost made to not want to buy Lexus anymore I would NEVER buy a car from Keith Perkins no matter what. I would like to warn anyone who wants to buy Lexus, to not to deal with him if possible. I personally cannot understand how he can be working with the attitude he has for such a known and prime brand like Lexus.. very disappointed More

Jessica is extremely sweet, understanding when it comes to listening to her potential clients needs and also provides alternative options without feeling like you’re pushed to buy more. The only reason tha to listening to her potential clients needs and also provides alternative options without feeling like you’re pushed to buy more. The only reason that kept me from buying from her was lack of inventory. I placed a deposit on a used vehicle that was later refunded due to securing a new vehicle elsewhere, but I would not hesitate to deal with her again. More

We can't speak highly enough of our experience with Charles Washington at Hennessy Lexus of Gwinnett! He made us feel valued and important by spending as much time as we needed while making our decisio Charles Washington at Hennessy Lexus of Gwinnett! He made us feel valued and important by spending as much time as we needed while making our decision. He answered every question with expert advice and went out of his way to make sure we understood everything about our new car, from the cost breakdown to how the car works with all the bells and whistles. He is genuine and trustworthy, and an all-around great guy! It was our joy and pleasure doing business with him and we will gladly recommend him to everyone we know! Mitch & Jill Blair More

Hennessy Lexus provides excellent service and commitment to customer satisfaction. It was a pleasure to do business with them. to customer satisfaction. It was a pleasure to do business with them. More

Mr. McCole was very attentive to my concerns and questions. Very satisfied with my choice to do business with him. Thanks questions. Very satisfied with my choice to do business with him. Thanks More

Both the sales representative, and the maintenance department provided superior service in my opinion. I am extremely pleased with my new car, and the sales representative, who sold the car to me. department provided superior service in my opinion. I am extremely pleased with my new car, and the sales representative, who sold the car to me. More

I had the pleasure of working with Darius Boyd at the Lexus Dealership in Atlanta for service on my Lexus NX200t, and I can't emphasize enough the exceptional service he provided. What started as a routi Lexus Dealership in Atlanta for service on my Lexus NX200t, and I can't emphasize enough the exceptional service he provided. What started as a routine tire issue led to the discovery of severe damage to the front wheel bearing, and Darius handled the situation with utmost professionalism. Darius's expertise and attention to detail were evident as he informed me about the various vehicle issues, including the left wheel bearing damage that suggested a previous accident before my purchase from Fremont Toyota. Throughout the process, he kept me well-informed, ensuring I understood all the details. Darius's commitment to customer satisfaction shone through as he coordinated with the California dealership to expedite the necessary repairs. Despite some challenges with unreturned calls, Darius remained diligent and worked tirelessly to ensure my vehicle was taken care of. I truly appreciate Darius's professionalism and dedication to providing top-notch service. If you're seeking a reliable and knowledgeable professional for your car service needs, I highly recommend Darius Boyd at the Lexus Dealership in Atlanta. Thank you, Darius, for your outstanding service and for putting my mind at ease during the entire process. Your hard work and expertise are truly commendable, and I'm grateful to have had you as my service advisor. More

I have never experienced such unprofessional and lack of customer service in my life. I had an issue with my vehicle and as always called to schedule a service appointment. I was transferred to Joel Burciag customer service in my life. I had an issue with my vehicle and as always called to schedule a service appointment. I was transferred to Joel Burciaga. He seemed frustrated, stressed and overwhelmed. As a business owner I know the pressures of dealing with customers and lack of help but at no point in my career have I ever treated a customer like they did not deserve my help or attention. My initial call was Wednesday June 14th. Today is June 24th and I have yet to hear from Joel Burciaga. I called on Monday June 19th and a receptionist by name of Desiree was so kind to go to him directly in an attempt to expedite the call back but he in turn told her to have me call the salesman who sold me my vehicle to help me. I was like WOW! I didn’t purchase my vehicle from the Gwinnett location she was at a loss for words because at that point we both were lost but I must say Desiree was so sweet and professional and offered to send a service manager an email regarding my issue. I still haven’t received a call or email from the manager or Joel Burciaga. By Wednesday I decided to call Hennessy Lexus on Peachtree Industrial and received an appointment date and time and they are short of help to but it didn’t stop the best customer service and care for my vehicle possible. I will never patronize Hennessy Lexus of Gwinnett again. I strongly recommend Joel Burciaga revisits his welcome packet I’m sure the section on customer service could use some dusting off. More