Hennessy Lexus of Gwinnett

Danny Hua is a nice and responsive person he is just really slow to get back and fourth to you if you want a fast person I would not recommend. really slow to get back and fourth to you if you want a fast person I would not recommend. More

I recently visited Hennessy Lexus Gwinnett to purchase a new car after searching to find this location had the selection of Lexus 350h model I was interested in. I called and spoke to a sales rep on Thursd new car after searching to find this location had the selection of Lexus 350h model I was interested in. I called and spoke to a sales rep on Thursday Dec 21st, and he checked his inventory and confirmed the car was in stock. We set up the appointment for 6pm (1hr drive from Alpharetta) after my workday and I specifically requested the car to be ready for a test drive. When I got there at 6pm, Hussein was trying to locate the car key which took 45mins. After back and forth we decided to test drive the black car instead of the white that I had come in for. We did take an outer look at the white Lexus 350h model parked in the parking lot without the key but ended up driving the black color (not what I wanted as I wanted to see the interior color of the white). FYI the Proximity remote trunk release using the foot, failed to open on several attempts. This is a known issue according to Hussein. Finally, we sat down to run the numbers, the sale agreement was drafted with the MSRP Plus dealership add Ons. They gave me a $3000 discount on the MSRP but when it came to the add Ons I was reluctant on paying $3000 for ceramic coating, Nitrogen (96.00), Apex protection (487.00) etc. as these are not relevant to me. The sales manager (TOMMY JERNIGAN) comes in, no introduction of his name except emphasis that he is the sales manager. FYI I got his name from the sale agreement. Tom came in with emphasis that it was past 8pm (closing time) and arrogance on what seems to be the problem? When I explained the add ons were stated as optional and I had the right to choose what I wanted the car to have, he said they were already included in the car. So I said that is not true, there is no tints in the car as we speak. Hussein the sales rep confirmed the same. So why are you forcing me to purchase a car with add On that don’t exist and clearly states “Optional”. “Optional” means available to be chosen but not obligatory. So, what Tom ended up doing was taking off the ceramic coating ($3000) AND the initial discount ($3000) he had given me. This is where I told him you are wasting my time and yours in this bogus discussion. The deal failed to go through for $3000, and he walked away. I’m glad they lost my business. Would not recommend this dealership and definitely taking my business where it is appreciated More

Best car buying experience I've ever had. Brandon So was very professional and courteous. Very knowledgeable. Hennessey is a quality dealership and has so much to offer. 10/10 Brandon So was very professional and courteous. Very knowledgeable. Hennessey is a quality dealership and has so much to offer. 10/10 More

I have purchased multiple vehicles from Hennessy and they never disappoint. They provide an excellent environment for selection and purchase, follow up, and service. Their people know their business and deta never disappoint. They provide an excellent environment for selection and purchase, follow up, and service. Their people know their business and details about about the individual vehicle. The place to go for Lexus in Atlanta. More

Experience was very good, however they would not release the car until they could verify the wired funds were received in in their account even though I provided proof that the wire transfer was made from m the car until they could verify the wired funds were received in in their account even though I provided proof that the wire transfer was made from my account. I was from out of town which required me to stay an extra day to pick up the car which I thought was pretty lousy on their part. More

Just purchased a 2024 ES350 from Hennessy Lexus Gwinnett. Lawrence Randolph was superlative in helping me select my new ES350. He closely listened to my particular needs with regards to my purchase scenario, Lawrence Randolph was superlative in helping me select my new ES350. He closely listened to my particular needs with regards to my purchase scenario, being that this vehicle would be used for business. He took time and provided me with courtesy and professional expertise regarding specific features of the entire ES line, showing me several different models in-stock. His delivery walk-thru and explanation of features was extremely informative & helpful. A great experience! More

The dealership is phenomenal! ! They helped us from beginning to the very end!! The best. Lawrence Randolph was the best ever as he helped my son who was a first time car buyer thr ! They helped us from beginning to the very end!! The best. Lawrence Randolph was the best ever as he helped my son who was a first time car buyer through the process. He answered all our questions and was very very knowledgeable on the brand. He introduced us to a few folks who were also awesome. General Sales Manager Hugh Robb was also awesome and did a great job making us feel very comfortable throughout the process. Lawrence and Hugh have made us a Hennessey Lexus of Gwinnett family for life!!!! The best dealership I have worked with!!! More

This is a very large dealership. It has a large inventory, which I found to be helpful. The downside of it is that they seem to be super busy, so many parts of the process took longe It has a large inventory, which I found to be helpful. The downside of it is that they seem to be super busy, so many parts of the process took longer than expected. However, they were great with customer service even after the deal was signed, which said a lot to me. More

Brandon was great selling the car. He made it easy and quick. Would come back to this Lexus dealership. He made it easy and quick. Would come back to this Lexus dealership. More

After going to another Lexus dealership, I ended up at Hennessy Lexus of Gwinnett. I did purchase a 2023 Lexus RX350. It was not all bad (hence 2 stars); however, it was absolutely not an excellent purcha Hennessy Lexus of Gwinnett. I did purchase a 2023 Lexus RX350. It was not all bad (hence 2 stars); however, it was absolutely not an excellent purchasing experience overall. There was poor communication and some less than forthcoming tactics just to get the sell. Among other things, one gripe I have is that I was never told I would receive only one key until the car arrived and I had to ask where my second key was (EVERY new car I’ve purchased has two keys); the salesman claimed another key would be available in a month or two and there would a message in the car advising the key is available?? I was charged for nitrogen but I’m not certain nitrogen was added since there aren’t green valves stems that normally indicate nitrogen. The power trunk kick sensor is not properly working, which I mentioned to the salesman as I reviewed the car when I picked it up, but he blew it off as it being temperamental. Well the issue is still happening and now I need to take the car in, but I’ll probably go to another dealership for service since I don’t trust what they do/say now. It is true this dealership tries to tack on thousands of dollars of add-ons, but you can have them removed. For instance, the finance manager tried to lie and tell me I had to pay for some type of gps/lojack tracking device since it was already installed based on the dealership having theft issues, but my car hadn’t even arrived from manufacturing yet. Lexus doesn’t add that, the dealership does, so I pushed back and had it taken off. As for other add ons, I didn’t get any of that. With ceramic coating and window tint, you can literally go down the street to EZ Auto Spa and have all that done with exceptional service and quality at a lower price. Based on my experience, I would not recommend this dealership. More