Back

Hennessy Lexus of Gwinnett

Duluth, GA

4.3
910 Reviews

3383 Satellite Boulevard

Duluth, GA

30096

Directions

By Type

Showing 910 reviews

January 28, 2024

Brandon So assisted us with the cash purchase of a used vehicle in January 2024. Brandon’s approach with us was excellent throughout. There was no “hard sell” (truly! How amazing!), and he made the purchas More

by Kitke23
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon So
Feb 06, 2024 -

Hennessy Lexus of Gwinnett responded

Thank you for sharing your positive experience with Brandon! We're thrilled to hear about the excellent service you received during your cash purchase. It's fantastic that Brandon's approach was seamless and free of pressure. We take pride in our people, processes, and facility, and we're delighted to have met your expectations. Your satisfaction is our priority, and we look forward to serving you in the future! Sincerely, The Hennessy Lexus of Gwinnett Team

January 27, 2024

Charles did not deliver on his word, as there were a couple of unexpected "surprises" on the purchase date. This is all after clear, written communication leading up to today. There will be no repeat bu More

by lp570
Recommend Dealer
No
Employees Worked With
Charles Washington
Feb 02, 2024 -

Hennessy Lexus of Gwinnett responded

Thank you for sharing your concerns. We understand the importance of clear communication throughout the purchase process, and we aim to deliver first-rate service, always; we truly apologize for any unexpected surprises you experienced. At your convenience, and if you have not spoken to our staff since leaving this review, we invite you to call 770.680.1000 so that Alondra Valenzuela may address your concerns directly. Sincerely, The Hennessy Lexus of Gwinnett Team

January 15, 2024

Brandon So, my husband and I had a great experience. Brandon is very knowledgeable and helpful. More

by yasmincastillo714
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Mahoney, Brandon So
Jan 15, 2024 -

Hennessy Lexus of Gwinnett responded

Yasmin, thank you for taking a moment to highlight Brandon So's expertise and dedication to serving his clients! We look forward to serving you and your husband with 5-star excellence for years to come. Sincerely, The Hennessy Lexus of Gwinnett Team

Jan 17, 2024 -

yasmincastillo714 responded

Brandon is definitely a five star.

December 27, 2023

Danny Hua is a nice and responsive person he is just really slow to get back and fourth to you if you want a fast person I would not recommend. More

by Anonymous
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danny Hua
Dec 27, 2023 -

Hennessy Lexus of Gwinnett responded

Thanks for the feedback on your recent experience; we always strive to find ways to better serve our customers so your feedback is invaluable. We hope to earn all 5 stars next time. Sincerely, The Hennessy Lexus of Gwinnett Team

December 26, 2023

I recently visited Hennessy Lexus Gwinnett to purchase a new car after searching to find this location had the selection of Lexus 350h model I was interested in. I called and spoke to a sales rep on Thursd More

by Roz
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Tommy Jernigan
Jan 05, 2024 -

Hennessy Lexus of Gwinnett responded

Roz, we value you taking the time to leave us feedback on your recent experience and would like the opportunity to discuss it further with you. At your earliest convenience, please reach out to us at 770.680.1000. Sincerely, The Hennessy Lexus of Gwinnett Team

November 17, 2023

Best car buying experience I've ever had. Brandon So was very professional and courteous. Very knowledgeable. Hennessey is a quality dealership and has so much to offer. 10/10 More

by Pwix
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Barker, Brandon So
Nov 21, 2023 -

Hennessy Lexus of Gwinnett responded

We're elated upon hearing that Brandon So and the rest of our Sales Staff provided you with the best car buying experience you've ever had. This truly is the Hennessy way. We look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Gwinnett Team

November 09, 2023

I have purchased multiple vehicles from Hennessy and they never disappoint. They provide an excellent environment for selection and purchase, follow up, and service. Their people know their business and deta More

by James Hake
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon So and Devon Carter, Brandon So, Devin Carter
Nov 10, 2023 -

Hennessy Lexus of Gwinnett responded

James, we are elated upon reading your feedback and knowing that after multiple purchase experiences with us, you've never come close to disappointment! Going above and beyond in all aspects truly is the Hennessy way. We appreciate your positive review and look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Gwinnett Team

November 04, 2023

Experience was very good, however they would not release the car until they could verify the wired funds were received in in their account even though I provided proof that the wire transfer was made from m More

by ahortoniam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex, Colin Barker
Nov 07, 2023 -

Hennessy Lexus of Gwinnett responded

Thank you for taking the time to leave a positive review and for providing constructive feedback about your experience as well -- it means a great deal to us, as we're always looking for areas to improve in. We're so sorry to hear about this inconvenience and understand your frustration with our policy/any communication issues associated with it. If ever we earn the opportunity to serve you again down the road, we look forward to doing so with 5-star excellence! Sincerely, The Hennessy Lexus of Gwinnett Team

November 01, 2023

Just purchased a 2024 ES350 from Hennessy Lexus Gwinnett. Lawrence Randolph was superlative in helping me select my new ES350. He closely listened to my particular needs with regards to my purchase scenario, More

by Gary
Recommend Dealer
Yes
Employees Worked With
Lawrence Randolph
Nov 07, 2023 -

Hennessy Lexus of Gwinnett responded

Gary, we're elated upon reading your 5-star feedback! It's wonderful to hear that Lawrence Randolph provided top-of-the-line assistance when helping you select your new ES350, listening attentively to your needs and utilizing his expertise to keep you properly informed every step of the way. We will be sure to share your high remarks. Congratulations, and thank you for being part of our Hennessy Family! Sincerely, The Hennessy Lexus of Gwinnett Team

October 14, 2023

The dealership is phenomenal! ! They helped us from beginning to the very end!! The best. Lawrence Randolph was the best ever as he helped my son who was a first time car buyer thr More

by Boldenkeith
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hugh Robb, Lawrence Randolph, Vic Tran
Oct 18, 2023 -

Hennessy Lexus of Gwinnett responded

Keith, thank you for your kind words! We're delighted to hear that you had such a positive experience with us. We're proud to have Lawrence and Hugh on our team, and we're thrilled to welcome you to our Hennessy Family. Your satisfaction is our priority, and we look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Gwinnett Team

...
5
...