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Hennessy Lexus of Gwinnett

Duluth, GA

4.2
889 Reviews
Hennessy Lexus of Gwinnett is dedicated to the Lexus credo of 'the relentless pursuit of perfection'. We operate with one goal in mind: 100% customer satisfaction. We sell and service exceptional vehicles and believe our customers deserve a dealership experience to match, from courteous, no-pressure sales to efficient, state-of-the-art service. Our goal is to be our customers' dealer for life — we're proud of the number who come back to us again and again, and recommend us to their friends and family. We are still a family owned dealership and have been doing business in Atlanta for over 40 years.
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3383 Satellite Boulevard

Duluth, GA

30096

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Showing 889 reviews

March 31, 2023

Had an amazing experience working with Daniel. Went in with a lot of questions and uncertainties and he was able to answer them all with patience and understanding. He gave a lot of good recommend More

by EC
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Hennessy Lexus of Gwinnett responded

Thank you for taking the time to share your positive experience with us! We're happy to hear that Daniel provided exceptional service and was able to guide you through your purchase process; we will be sure to pass along your words of high praise. We look forward to working with you again in the future! Sincerely, The Hennessy Lexus of Gwinnett Team

March 27, 2023

Daniel provided great customer service when I was at the dealership. He was kind enough to show me what they had available and what would fit my needs for a car. I told him I'll reach out to him once I'm re More

by Tk
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Hennessy Lexus of Gwinnett responded

TK, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Daniel provided you with great customer service and was able to show you what we have available that fits your needs. We appreciate your interest in trading in your car with us and look forward to working with you again soon. Sincerely, The Hennessy Lexus of Gwinnett Team

March 13, 2023

Max is the ONLY sales professional I will ever work with! I’ve had the chance to purchase two quality Lexus vehicles and with both I received top notch service with no pressure, a great deal and a ride that More

by Ms. K Jones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Hennessy Lexus of Gwinnett responded

Ms. Jones, we are simply overjoyed to see this 5-star feedback from you. It is wonderful to hear that your most recent purchase with us was another pressure-free, exceptional experience (with an exceptional vehicle to match)! We appreciate your high remarks about Max and will be sure to pass them along. Congratulations; we look forward to serving you for years to come!! Sincerely, The Hennessy Lexus of Gwinnett Team

March 07, 2023

Lawrence Randolph customer service was exceptional! He was patient and listen to my needs. I knew what I wanted and he went above and beyond to make it happen without the pressure. I couldn’t have ask More

by Kelly Jones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawrence Randolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Hennessy Lexus of Gwinnett responded

Kelly, we're over the moon to see your 5-star review for Lawrence Randolph and to hear that he provided you with an unforgettable buying experience. Lawrence truly is a wonderful asset to our team; we will gladly pass along your high remarks! Congratulations, and thank you so much for choosing Hennessy! Sincerely, The Hennessy Lexus of Gwinnett Team

Mar 21, 2023 -

Kelly Jones responded

Thank you Lawrence and Hennessy Lexus Gwinnett for taking care of me and my needs

January 18, 2023

Horrible experience. .will not even buy anything from this dealership. went in to buy a car that I liked while sitted with the salesman who was very rude.. the couple in t More

by CM
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Joe
Jan 19, 2023 -

Hennessy Lexus of Gwinnett responded

Thank you for taking the time to bring your experience and concerns to our attention. We value all of our clients greatly and are so sorry to hear that you left us feeling differently - this is not the Hennessy way. Our team welcomes the opportunity to speak with you directly about this, as there are a variety of criteria that is taken into account when discussing discounted pricing, however, it is never based on the race or socioeconomic background of a client. We are a diverse team who prides itself on making clients feel welcomed; clearly, we missed the mark with you. We would like the opportunity to provide more clarity into your experience, so at your earliest convenience, please call 770.680.8016 to reach Sophia Miletello. Sincerely, The Hennessy Lexus of Gwinnett Team

January 02, 2023

I am grateful from the bottom of my heart to Bill McCole for helping me to find my new perfect Lexus. Not only he has fought for me to get the best deal on a car and get it to me as soon as possible (consid More

by Allexia
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill McCole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Hennessy Lexus of Gwinnett responded

Allexia, thank you for taking time to leave Bill McCole this thoughtful and high recommendation! We are elated to hear that Bill's dedicated and prompt assistance made your recent purchase with us an exceptional experience and will be sure to pass along your high remarks. Congratulations on getting behind the wheel of your dream car, and thank you for choosing Hennessy! Sincerely, The Hennessy Lexus of Gwinnett Team

December 29, 2022

I had agreed to full asking price for a vehicle and tried to complete transaction with the dealer only to be told later in the day it was sold. I was told online customers had to come in and sign up for the More

by NotChinaman
Purchase Time
Recommend Dealer
No
Employees Worked With
Daniel Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Hennessy Lexus of Gwinnett responded

Thank you for bringing your concerns to our attention. We value our customers greatly and are so sorry to hear that your recent experience with us does not reflect this. Our team welcomes the opportunity to connect with you directly, but we are having trouble locating you in our records from this review. At your convenience, please call Sophia Miletello at 770.680.8016. We hope to hear from you soon. Sincerely, The Hennessy Lexus of Gwinnett Team

December 09, 2022

Michael is a very nice salesman. He came on his day off and was very positive and nice the whole time even though I ended not buying a car from here. Thank you very much More

by hophuong
Recommend Dealer
Yes
Employees Worked With
Michael Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Hennessy Lexus of Gwinnett responded

Hop, thank you for taking a moment to leave Michael this thoughtful 5-star recommendation. We truly appreciate it and will be sure to pass along your remarks. We hope for the opportunity to serve you excellently in the future! Sincerely, The Hennessy Lexus of Gwinnett Team

November 02, 2022

Over month ago I requested the cancellation of the Road hazard $1661.00 and VSC ( protect plus )$3590 on my loan to Hennessy Lexus dealer financial department Mr Sam but he never did and no return call ei More

by Beauty shop
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Chun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Hennessy Lexus of Gwinnett responded

Thank you for taking the time to bring your concerns to our attention, as this is not the level of serve we aim to provide our valued customers with. Our Finance Team welcomes the opportunity to speak with you directly, but we are having trouble locating your record from this review alone. At your earliest convenience, please call 770.680.8016 and ask to speak with Sophia Miletello (please disregard the initial contact point provided before Sophia). Sincerely, The Hennessy Lexus of Gwinnett Team

October 20, 2022

Every time I take it to Lexus at this dealership they do such a wonderful job I never have to worry about something not being done correctly when it’s done they always promptly call me and also clean my ca More

by Aut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Lim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Aut responded

Thank you

Oct 25, 2022 -

Hennessy Lexus of Gwinnett responded

Aut, thank you so much for taking time to leave Edward and the team a glowing recommendation! Thorough, dedicated service is what we are always striving to deliver; we are happy to hear that your visits to our facility continue to reflect this goal. Thank you for being part of our Hennessy Lexus Family! Sincerely, The Hennessy Lexus of Gwinnett Service Team

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