Hennessy Lexus of Gwinnett

My wife and I have been loyal Lexus owners and Karla Jones assured that will continue. She inititiated the contact and within a week had us in a great new Lexus of our choice at a fair price. Her atti Jones assured that will continue. She inititiated the contact and within a week had us in a great new Lexus of our choice at a fair price. Her attitude and professionalism are outstanding. More

Karla Jones was spectacular from my first interaction with her until I signed the paperwork on my new car. Karla challenged my preconceived notion about car sales consultants. She was kind, courteous, with her until I signed the paperwork on my new car. Karla challenged my preconceived notion about car sales consultants. She was kind, courteous, genuine, and honest. She earned my trust and respect from our first conversation. Not only did she help me narrow down my decision criteria, but she also gave me space to make the decision that best suited myself and my family. Beyond making the sale, Karla genuinely cares about her customers, follows up to ensure that they are satisfied, and works toward a long-term relationship. This car buying experience has been the most pleasant, by far, and I would highly recommend the folks at Hennessy Lexus of Gwinnett to anyone interested in a Lexus. Part of what made the car buying so satisfying was the collaborative culture at the dealership. I visited a number of dealerships in the Atlanta area and felt a palpable sense of competition and pressure among the sales consultants. At Gwinnett, however, I observed sales consultants sharing smiles, engaging in friendly exchanges with each other, and deferring to each other out of respect, authentic relationships, and a strong desire to deliver an outstanding customer experience. An example of the outstanding atmosphere I experienced was when I visited the dealership to test drive a vehicle. Karla had gone home for the evening, so Michael Hibbert kindly demonstrated the vehicle to me and organized an outstanding test drive. He selflessly shared his time and invested in relationship with me even though he stood little to gain. The type of collaborative interaction that characterized the partnership between Karla and Michael is one example of what made the car buying experience at the Gwinnett dealership so special. I have been extremely satisfied with my car, the purchase price, and the overall experience in buying the vehicle. Hands down, I would choose to purchase another vehicle at Hennessy Lexus of Gwinnett. It is a special place that values it employees, its customers, and its culture. More

The reason i would recmmend hennessy lexus is the people. The reason i would recmmend hennessy lexus is the people. Every person we spoke with was friendly, helpful, informed and ready to do whatever it took The reason i would recmmend hennessy lexus is the people. Every person we spoke with was friendly, helpful, informed and ready to do whatever it took to satify our needs.Frank the salesman and Dan the tech guy were great. thanks for a great time. More

I am a (3 times)returning customer of Hennessy Lexus of Gwinnett and all I can say is that it is a real pleasure to buy a car at this place. I have worked with Frank Mullin and each time he went above and Gwinnett and all I can say is that it is a real pleasure to buy a car at this place. I have worked with Frank Mullin and each time he went above and beyond to ensure I was a satisfied customer! I would recommend Hennessy Lexus of Gwinnett to anyone who wants to have a great car buying experience. Thank you Frank!! More

I spent a lot of time looking for the right vehicle. As soon as I drove the RX 350 I was sold. I live in an area where there is little to no negotiation on a vehicle. Frank answered my inquiry quickly ( soon as I drove the RX 350 I was sold. I live in an area where there is little to no negotiation on a vehicle. Frank answered my inquiry quickly (not an automated response, even though it was his day off), and over the course of several days ( and a LOT ) of correspondence I finally made my purchase. He was kind, considerate, knowledgeable and made me feel good about my decision. The whole process was fairly stress free and the pick up was pretty easy. He gave a pretty thorough "all about your car" lesson before we left the dealership as well, which I really appreciated. I would purchase another car from Frank and this dealership again. ! Thanks. More

I just purchased a new Lexus RX350 and had a wonderful purchase experience dealing with Frank Mullin. It was one of the best so far. I loved the way Frank made sure everything was ready by the time we wer purchase experience dealing with Frank Mullin. It was one of the best so far. I loved the way Frank made sure everything was ready by the time we were there at the dealership. It was also the shortest time ever in any dealership. No high pressure sales talk, no junk fees. Frank sent the numbers before I left the house, so I had enough time to make sure everything was in order. I spent approx 30mins going through the formalities to get my car. The rest of the time time was spent on learning how to use all the car features (which, btw was very detailed and pleasant). Frank gave me an awesome price as well. Great experience. More

My experience was absolutely amazing with Karla and Lexus of Gwinnett! Karla came highly recommended by my friends and I had the most wonderful time getting to know her and her team. Karla made me feel like of Gwinnett! Karla came highly recommended by my friends and I had the most wonderful time getting to know her and her team. Karla made me feel like family. Her on-time response to my concerns and questions were top notch, and quality of service was unlike anything I have seen in the industry. She was able to get me exactly the car I wanted for the price I could afford, all within just a few days. They all were very patient with me and I will always return to Karla and the team at Lexus of Gwinnett to buy my next car and highly recommend them to all of my friends. Thank you so much, Karla, for making my car buying experience the best EVER! Sincerely, Randee Black More

Using cars.com, I found a great looking used Toyota Solara convertible at Hennessey Lexus. I inquired via email and soon got a response back from Frank Mullin. He also followed up with a phone call s Solara convertible at Hennessey Lexus. I inquired via email and soon got a response back from Frank Mullin. He also followed up with a phone call shortly thereafter. There was no pressure whatsoever from Frank, just a helpful, customer friendly approach. I wasn't able to come view the car for five days as I live about 2 hours from the dealership. Frank, working with his management team, was able to arrange holding the car until I could get up there. During the five days, we stayed in touch and Frank sent me inspection reports on the car as well as information on the previous owners. I made a "verbal handshake" agreement to take the car if the test drive went well. Frank advised me that he had to be at a previous commitment all day Saturday but had arranged a colleague to help me look at the car. The car was already cleaned and prepped, and was exactly as described. Needless to say, I bought the car and am very pleased with it. Frank and team did a wonderful job and I wouldn't hesitate to recommend him or this dealership to anyone. Thanks for a great experience!! More

My shopping experience at Hennessy Lexus of Gwinnett was phenomenal from my first contact via the Internet, through to actually working with the staff in person. They made me feel welcome and they all tried phenomenal from my first contact via the Internet, through to actually working with the staff in person. They made me feel welcome and they all tried their best to ensure that I had a great shopping experience. Each person cited above, performed at standards well above what I was expecting from the dealership. All of my questions were answered and when I was satisfied with the price offered, friendly and relaxed atmosphere, I made a purchase decision. Hennessy Lexus made me feel quite at home as opposed to feeling like just any other customer. My message: Keep doing what you are doing and you'll always have my business. More

I searched online for an extended amount of time looking for the "right vehicle" at the "right price". The minute I walked into the dealership, I was greeted by Mike and his associates and we went directly for the "right vehicle" at the "right price". The minute I walked into the dealership, I was greeted by Mike and his associates and we went directly to the vehicle that I purchased. I called in 1 hour prior to my visit and I had a HUGE list of questions that were answered either on the telephone with Mike Harris or in person by Frank Mullin. Frank Mullin went above and beyond his area of responsibilty. We sat for 2 hours comparing vehicles in the same class as the Used 2012 GMC Terrain with UNDER 5,000 miles in PRISTINE condition.Frank was open and honest as we compared the vehicles and helped me to make an informed decision. After meeting with Frank and more research I realized I had the BEST DEAL out there for my parameters and 2 day later I had the keys in my hand. I have worked in the car/finance industry in the past, and I put Frank to work searching and shopping for the BEST possible interest rates appicable to me. Frank was helpful, friendly, knowledgeable and very efficient. Even days after the sale, he was extremely helpful in assisting me with some of the technical features that I had questions about. The level of customer service and competency exhibited by this dealership, specifically Frank Mullin is SUPERIOR. I WILL be purchasing my next vehicle from Hennessy Lexus of Gwinnett in a few years. More