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Hennessy Porsche North Atlanta - Service Center

Roswell, GA

3.6
30 Lifetime Reviews Review Dealership

30 Reviews of Hennessy Porsche North Atlanta - Service Center

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February 03, 2021

"Hennessey Porsche service department is deplorable. The..."

- W.mikeleech

Hennessey Porsche service department is deplorable. The transmission in my 2013 Porsche is shot. The car has 43,000 miles. My vehicle has been at Hennessey Porsche for over two months while they try to find a new transmission for my car. The cost when and if they find the transmission will be $14,000. The service department has little concerned for my situation. I have communicated with Porsche headquarters and they referred me back to the dealer. I understand that other customers have had similar problems. Over the years I have owned seven Porsches. The last two I bought new from Hennessey Porsche. The dealer has no respect for the Porsche brand and my loyalty to it. I just want to caution anyone who is considering buying a Porsche from Hennessey to be aware of issues I have had with their service department.

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Recommend Dealer
No
Employees Worked With
Other Employees : Dan in service department
Feb 04, 2021 -

Hennessy Porsche North Atlanta responded

Hello, We appreciate you taking the time to share your review. Please know that we take your feedback regarding your experience with our Service Department seriously and would appreciate the opportunity to speak with you directly. You can reach out to us at your own convenience. We look forward to connecting with you. Best, Customer Care Team

Feb 04, 2021 -

W.mikeleech responded

I. Can he reached at 404-354-2121. If you care to discuss further.

November 04, 2020

"When I bought my new car and had a wonderful sales..."

- Targaman

When I bought my new car and had a wonderful sales experience, I remember another experienced customer had warned me that the service department at Hennessy is terrible and to meter my expectations. I didn’t think much of it but he turned out to be correct. If you come in for warranty work and do not have a history of having your scheduled maintenance service there, they will be minimally helpful to you. In other words, you will be discriminated against in the form of denial of warranty work claiming nothing is wrong, when indeed it is (and in other ways). The more experienced service advisors are some of the worst dead wood imaginable and just need to move on. I suggest dealing with the younger ones that are focused on making a good reputation for themselves and much more inclined to be helpful. Prices for service are ridiculous which is why I skip schedule maintenance there and only come for warranty items. The B.S. about calling the manager back so they can “right a wrong” is nonsense. Why don’t you fix your attitudes and treat customers well and there shall be no “righting a wrong”. In addition, don’t leave your real name and register a complaint as you will be further discriminated against. They know you are somewhat beholden to them and therefore unless you shell out tons of your own money (compared with Porsche warranty paying for repairs), you have no leverage. I just discouraged my brother in law and father from using the dealership in any capacity. i hate to write negative reviews but this is a pattern here and customers should be informed. Don’t waste your time.

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Recommend Dealer
No
Employees Worked With
Nov 05, 2020 -

Hennessy Porsche North Atlanta responded

Hello, We are very concerned to learn about your disappointment regarding your experience with our Service Department. Please know that the satisfaction of our guests is our top priority and we would like to address this with you directly. Please reach out to us as soon as you can. Thank you. Best. Customer Care Team

October 20, 2020

"Service my car with Henessy Porsche , thanks to David..."

- Ralf Avanzini

Service my car with Henessy Porsche , thanks to David Beamer to work all issues needed and help me to get my Porsche Panamera back in order , You made my day thank you David and Hennesy Porsche .

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Recommend Dealer
Yes
Employees Worked With
David Beamer
Oct 21, 2020 -

Hennessy Porsche North Atlanta responded

Thank you so much for taking the time to share your experience with us. David was happy to assist you with your service. We hope to work with you again in the future!

September 12, 2020

"Had a difficult morning (garage versus side mirror) ......"

- Tlreganall

Had a difficult morning (garage versus side mirror) ... garage won. Hennessy got us in immediately, duct taped the ‘injury’ and ordered parts all in less than 30 minutes. Even topped off our tire pressure. Highly recommend for professionalism and service!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Richardson
Sep 13, 2020 -

Hennessy Porsche North Atlanta responded

Hello there, we know last minute trips to the dealership can be daunting. Thank you for trusting us to help you get your car back in excellent condition and seeing us as your go-to Service Department. We appreciate you leaving us a review about your positive experience. Save travels!

June 03, 2020

"‘No better place’Being from Europe, I have been warmly..."

- Gerolf

‘No better place’ Being from Europe, I have been warmly welcomed, when I approached Scott Hamilton the first time. The contact resulted in the fulfillment of a boys dream. Ever since, Scott and the whole service team is looking after me and I am sure it applies to all customers. Still makes me feel special. Now, me being back in Europe, Scott is still keeping me posted and helping to support me. When ever I am coming back for a visit, all is perfectly handled and organized, even from abroad. I wouldn’t trust no other place to represent my interests and looking after my “girl”. Thanks to Hennessy Porsche and the great people behind it!

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Recommend Dealer
Yes
Employees Worked With
Jun 04, 2020 -

Hennessy Porsche North Atlanta responded

Hi Gerlof, thanks for the kind words! We are happy to hear you had a positive experience with us. We'll be sure to share your compliments with Scott and our team. We appreciate your business and hope to see you again!

March 09, 2020

"poor customer service"

- ranjanmd

I had booked an appointment using their chat method and was given a date and time.got called by the service dept that mon (my appointment tue 8 am).D/w Dan who was the person and he listened and then tells me they cant take the car till next mon.I told him that they have given me a appointment for yue how is that possible,His reply was very brusque and almost rude that we have nobody scheduled in our system.There is some problem with their site and their system and they should be helpful regarding their mistakes and not have such poor attitude .it seems most of the service dealers for porsche have poor attitude and don't know how to conduct themselves with their customers.Is

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Recommend Dealer
No
Employees Worked With
Mar 09, 2020 -

Hennessy Porsche North Atlanta responded

Hello, We try to make setting up a service appointment as easy as possible. We apologize that there was an issue and would like to discuss the customer service that was offered to you. Please contact us when you have a moment to discuss your experience. Best regards, Customer Care Team

January 21, 2020

"Very clean, nice people good experience.. had problems..."

- Watsontreeservice

Very clean, nice people good experience.. had problems with My cars 3rd service,.....very confusing, and miss understanding costly service.. Know one was nice about. They just told me I had to pay the 1500.

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Recommend Dealer
Yes
Jan 21, 2020 -

Hennessy Porsche North Atlanta responded

Thank you for the great review! We're happy to know that our team and facility made an impression on you. If we can help you with anything else, please be sure to let us know.

October 02, 2019

"Dropped my car off for yesterday for the 5 year..."

- SammyV

Dropped my car off for yesterday for the 5 year service....As always Bryce made the process very easy and pain free. I will always take my car here even though Ellis is closer cause they provide better service.

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Recommend Dealer
Yes
Employees Worked With
Bryce Crawford
Oct 02, 2019 -

Hennessy Porsche North Atlanta responded

That's great to see, Sammy! We'll be sure to share your kind words with Bryce. We look forward to your next visit!

August 22, 2019

"Fantastic Service"

- Valerie C

Words cannot express how happy I am with the service I received from Hennessy Porsche. My Service Advisor, Steve Richardson is top notch. He is simply the best. He rendered the best service I have ever received from any Service Department. He provided detailed information about the service I needed and ensured that everything was done that he mentioned. Steve is very professional, extremely knowledgable, thorough, easy going, friendly, and respectful. He is definitely very attentive and people-oriented, moreover, he answered all my questions. He even took time to help me get familiarized with my navigation system, and other features in my car. Steve Richardson is simply A-M-A-Z-I-N-G ! I really look forward to my next Cayenne service just because of the super stelar service I received from this gentleman!

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Recommend Dealer
Yes
Employees Worked With
Steve Richardson
Aug 23, 2019 -

Hennessy Porsche North Atlanta responded

Valerie, Thank you for making us aware that Steve is offering exceptional customer service to our guests. He works hard to meet their needs. Our Service Department is always at your disposal. Visit again soon.

May 08, 2019

"Bryce Is The Man In Service"

- PWC

I have been through some highs and lows with my Cayenne, but Bryce has been there with a great, helpful, can do attitude! He returns my calls promptly and seems genuinely interested in helping find the best possible answer. I don’t think it’s too much to ask, but not everyone I’ve dealt with over the years seem to care as much as Bryce. Please don’t ask for him though... I don’t want him to be unavailable when I need him!

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Recommend Dealer
Yes
Employees Worked With
Bryce
May 08, 2019 -

Hennessy Porsche North Atlanta responded

We are so happy to learn of your feedback for Bryce and we'll be sure to thank him for his excellent care of you all these years. Thanks for sharing your review and we hope you have a lovely day.

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