Charlie Edmondson

Excellent experience all the way around. Most knowledgeable and professional team in Atlanta and this is the 7th vehicle I have purchased from Hennessy Porsche. Most knowledgeable and professional team in Atlanta and this is the 7th vehicle I have purchased from Hennessy Porsche. More

Helpful 0

Report | Print

I've been with Hennessy Porsche for many years leasing different types of vehicles. Each experience has been seamless. Grant Brewer and the team have been a joy to work with. Very professional! The servic different types of vehicles. Each experience has been seamless. Grant Brewer and the team have been a joy to work with. Very professional! The service department is also fantastic! More

Helpful 0

Report | Print

Brought my 2020 Panamera in for oil change as needed in Dec 2022. The service rep Charlie Edmonson recommended new tires and was correct to do so. I bought the tires he advised and noticed afterwards I w Dec 2022. The service rep Charlie Edmonson recommended new tires and was correct to do so. I bought the tires he advised and noticed afterwards I was experiencing consistent and constant "wheel hop". Had to wait approx 6 weeks to return for resolution as no "loaner vehicles" were available. After a few days Charlie called and advise issue was corrected. Upon driving I noticed the problem was not resolved and left vehicle for another week at Hennesey. After a week Charlie phoned and advised again issue resolved. Upon driving vehicle again the issue again was not resolved. Spoke with the garage mgr, service mgr and Charlie. Garage mgr advised he thought it was just a wheel and tire issue which I advised it could be but could be something else. I had given Charlie a written statement of the 4 things it could be yet he advised the garage mgr it was a tire / wheel issue the garage mgr confirmed this to be true. The garage mgr then advised he took the vehicle home drove it around, they also mounted 4 wheels/tires from another Panamera and it drove the same. Charlie then advised "I dont think there is much more we can do for you." The service mgr then advised "Mr **** just enjoy your automobile." One other thing, in December 2020 along with the tire replacement the wheels were supposed to be repaired due to my "curbing" them. Charlie advised they were repaired and even listed same on the invoice. Upon viewing I noticed they had not been repaired. This was finally done at a later date. This service experience was completely unacceptable so dont believe Hennesey regarding their 4 year warranty as they refused to honor same and repair the "wheel hop" issue. This was very frustrating and I will never do business with this dealership again. The Panamera has been sold so if you bought it and are reading this you are screwed. The service dept acted as if I was imaging things. They had the attitude of "we are Porsche and you are wrong." Charlie for that matter is as slippery as an eel. Dont believe him as he just want to get you in and get you out. He never relayed to the garage mgr my problem could be and apparently is more than a wheel tire issue. One would think that when buying this type automobile the caliber of service would match the caliber of the auto...sadly this is not the case. In fact previously I had better service experiences with Acura. Never again and Im happy to have an auto without this wheel hop issue. PS...I originally was going to purchase a 2018 Cayman, papers signed etc all I had to do was turn in my car and go, but that fell thru due to the stubborness of the sales person Ms Heather Erickson. She too is to be avoided at all costs. More

Helpful 1

Report | Print

Have purchased many vehicles from Hennessy since they opened and each transaction is a true pleasure to execute. The entire sales and service team are tuned in with one another and truly care about the c opened and each transaction is a true pleasure to execute. The entire sales and service team are tuned in with one another and truly care about the customers experience, not only for that purchase or repair but also in becoming one with the Porsche family. Extremely knowledgeable, through, and personable. You wont be disappointed with any of the Hennessy Porsche team members. More

Helpful 0

Report | Print

Outstanding customer service, up front pricing, no games! If I have a choice, all of my vehicles will come from Hennessy Porsche. If I have a choice, all of my vehicles will come from Hennessy Porsche. More

Helpful 0

Report | Print

Quite possibly the best car buying experience I've ever had. From sales to finance to accessories,we received the absolute best service possible. Mr, Mark Venti, Mr Michael Crawford, and Mr John Dissen wen had. From sales to finance to accessories,we received the absolute best service possible. Mr, Mark Venti, Mr Michael Crawford, and Mr John Dissen went above and beyond to make the entire transaction as smooth as possible for us. I've already have had several calls and emails from John Dissen to follow up with any questions thst might have come up since our purchase. Thank you Team... we will definitely be making our future purchases there. More

Helpful 0

Report | Print

If there was a 1/2 star it would be more appropriate. I would not ever recommend anyone to have even a Honda let alone a Panamera serviced here. Lazy rushed work has my car in New York today from the da I would not ever recommend anyone to have even a Honda let alone a Panamera serviced here. Lazy rushed work has my car in New York today from the damages that were caused ( trust they have videos and photos of what caused the problem so these are facts). Nothing surprises me any more. There is no integrity and pride in work anymore. Like these mechanics so messed my car up. More

Helpful 4

Report | Print

These guys are awesome and I cannot say enough good things about them. Grant in sales, Charlie in service and their bosses should be commended for having such an awesome team. Everything is alw things about them. Grant in sales, Charlie in service and their bosses should be commended for having such an awesome team. Everything is always perfect. Avoid the other Porsche dealer in Atlanta, Sales and service. It was just an awful experience. More

Helpful 3

Report | Print

Tito Esquivel is your guy for any Porsche purchasing needs. Made process comfortable and never felt rushed. needs. Made process comfortable and never felt rushed. More

Helpful 0

Report | Print

The Hennessy experience is second to none. They were as helpful 3 days after the sale as they were 3 minutes before the sale. Great team from sales to service. They were as helpful 3 days after the sale as they were 3 minutes before the sale. Great team from sales to service. More

Helpful 0

Report | Print