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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,559 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,559 reviews

May 10, 2021

Great Dealership! I go there for service all the time and had built a relationship with my service advisor. When it came time for me to look at trucks, I called him and he suggested the best sales guy ever! More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Fairbanks
May 10, 2021 -

Henry Brown Buick GMC responded

Yvonne, it's fantastic to hear that Dwayne and Pete, along with our sales staff provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 08, 2021

Was buying a car long distance because my son is going to Arizona for college. Dwayne was patient and we got the Camaro he wanted. More

by Laura
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Henry Brown Buick GMC responded

Thank you, Laura, for taking the time to share your thoughts on working with our team. We're glad to hear that Dwayne and our sales staff delivered such a great experience! Congratulations on your son's new Camaro! We hope he enjoys it! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 06, 2021

The car's interior was dusty as if it set for a week on the lot with the windows down. The tire dressing was over done and sprayed out on the drive home leaving tire dressing on the fenders. The interior More

by JLFODOR
Recommend Dealer
Yes
May 03, 2021

Ben was great and got everything handled ASAP Adrienne Ben was great and got everything handled ASAP Adrienne was amazing, very personable and made sure we understood everything in the paperwork. Grea More

by PAULKESSLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Henry Brown Buick GMC responded

Paul, Thank you so much for your excellent review! We are so glad that Ben had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 03, 2021

Great dealership. Fantastic sales professionals Rob Upchurch and Joel Price went the extra mile for me. They both kept me well informed on the status of my truck I ordered! Joey was great getting the a More

by THOMCATZ71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Price sales / Jeff Finance/ Joey Begley/custom sales, Pete Fairbanks
May 04, 2021 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 30, 2021

Easy and fast process def would go back Joey Muna was a great seller bought car for a great price give free food on saturdats More

by MICH.1418
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Muna
May 02, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 29, 2021

Tim was Amazing! He found us the vehicle we were looking for and promptly kept us informed on schedule for the vehicle to be ready. The entire experience was Great! More

by MAKSLK1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Russell
Apr 30, 2021 -

Henry Brown Buick GMC responded

Thank you! Tim and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 27, 2021

Rick was extremely helpful and willing to work hard for us to make sure we got what we wanted! While other sales professionals would casually look, Rick was always on the lookout and sending us vehicles t More

by TheSfamID
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Apr 28, 2021 -

Henry Brown Buick GMC responded

We are very happy to hear that Rick and our sales team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 26, 2021

Thank you to Henry Brown GMC for making the technical difficult situation of trading vehicles simple. I’ve been dealing with the Brown family for many years now and have always been satisfied with the wa More

by AZVISTA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd
Apr 26, 2021 -

Henry Brown Buick GMC responded

Thanks for your review! We do our best to make sure our customers leave with the car they desire, so we're thrilled to hear that our team continues to meet your vehicle needs. Always a pleasure having you at the dealership! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 26, 2021

Thanks to Zach Harmon & Joe White for going over & above for finding me the right truck! Highly recommend finding these two at Henry brown! Thanks again guys!! More

by Martinez.matt29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Harmon
Apr 26, 2021 -

Henry Brown Buick GMC responded

Matt, Thank you so much for your kind words for Zach and Joe, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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