Thomas James
Thomas James at Henry Brown Buick GMC
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Thomas James

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.7
126 Reviews
4.7

126 Reviews

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126 Reviews of Thomas James

April 15, 2024

Dealership Rating
Employee Rating

We had a great experience with Henry Brown and have nothing but positive things to say. More

by WELLERSARA3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross

Apr 16, 2024

Henry Brown Buick GMC responded

Sara, Thanks for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 10, 2024

Dealership Rating
Employee Rating

Spence did an awesome job assisting us in selecting a new vehicle. Took us to the outlying lots to view. Very accommodating thank you More

by thokanson01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Bejarano , Spencer Gamby

Apr 10, 2024

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 02, 2024

Dealership Rating
Employee Rating

Their service has always been excellent. They are always kind and friendly. Their selection of vehicles have always been adequate. Good buying experience. Thank you. More

by FRANKLINKFOWLER2020
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross

Apr 02, 2024

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 20, 2024

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Employee Rating

The sale was easy but after receiving the vehicle I do not believe the salesman shared all the information. The truck was filthy and not detailed as they said it would be. There are nicks on the wheels an More

by CANYON.DEVILLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 24, 2024

Henry Brown Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 15, 2024

Dealership Rating
Employee Rating

Absolute awesome experience, would recommend to anyone looking for a GMC. A+ to James and the team! More

by FUELANDFORCEDO2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 16, 2024

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 14, 2024

Dealership Rating
Employee Rating

There was no communication from my salesman. Once he knew I was going to purchase it was like I didn’t exist anymore. very disrespectful. TJ stepped in along with Mrs Brown to help rectify the s More

by DESERTCOWGIRL35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Adrienne Cross , James Gutierrez

Feb 17, 2024

Henry Brown Buick GMC responded

Thank you for bringing this to our attention. We are glad to hear TJ and Mrs. Brown were able to step in and help turn things around. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case.

January 27, 2024

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Employee Rating

Salesman and finance are always easy to deal with, and this was no different. Well worth the crazy wait for delivery. Dewight is easy to deal with and communicated the entire process the whole time. More

by TIM.EVANS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 28, 2024

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, Tim, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 18, 2024

Dealership Rating
Employee Rating

Have been buying cars from Henry Brown dealerships since they were on Main St in Mesa in the 1980's. Always great service, great salespeople and staff. I'll continue buying from them in the future. More

by BKERR4979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Bejarano , James Gutierrez

Jan 19, 2024

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 21, 2023

Dealership Rating
Employee Rating

Rob Upchurch is the most professional, kind, polite and all around finest sales mgr that this dealership is blessed to have. He called me to express his sincere apology for my bad buying & disappointed exp More

by Uk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman, Rob Upchurch

Dec 22, 2023

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Rob! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 03, 2023

Dealership Rating
Employee Rating

My experience was very smooth sailing, my salesman was friendly, knowledgeable and made it easy for us from start to finish. I didn’t feel any pressure whatsoever. I will for sure return for a future vehi More

by HISSYCRISSY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Cavalliero, Ryan Teschke

Dec 04, 2023

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Congrats on your new vehicle! we look forward to working with you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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